Lowe's review: Flooring installation nightmare!!

Casey Hart

324 South F Street

Lompoc, CA 93436

ID D-[protected] & D-[protected]

This is a letter to describe my experience with Lows dept store On 6/1/23 I went to lows to purchase some flooring to be installed in my house. I thought this would be a simple thing. After a few weeks (aprox 05/28/23) I heard from lows that a employe would come over to measure my floor areas in my house, The person came measured the two small areas to be worked on, I ordered the flooring paid for its to installation. After a few weeks I heard back from lows telling me that they would be coming to install my new flooring. I took a few phone calls . And then they told me that I had to pay more money to order more product that they said was not ordered in the original work order to complete this job, I paid addition to the original payment. . It took a while but they finally came over to install the flooring.. When they came over they never told me or called me to tell me when or what time. When they showed up they told me that they couldn’t do the job because the old flooring had to be removed and the appliances must be moved before they could do the job. In the original agreement it states that included the removal the old flooring. And moving of the appliances.. The installers left. So I took this matter in my own hands and physically removed the flooring and moved the appliances.so they would come back that day to install the flooring. Instead the worker left for the day without telling me what they where doing ? So I was left not knowing weather they where coming back that day or what ? Then the next day and several days later I had to call many times to the installer and lows to arrange them to come back to get my flooring installed.. When they finally came to install the flooring they installed just part of the original order . They only installed one room after I paid for both rooms to be installed witch is in the original workorder and measurements that were taken from the beginning of this whole prosses. After many phone calls lows told me that they would make another work order so they could finish this simple job. Instead they called me and told me that they where not going to install the rest of the flooring that I paid for in the orig. Work order. So I was left with only part of this job completed. One room that I paid for was still without any flooring even though I paid for two areas to be completed. What Lowes have shown is there lack of professionalism. They did not handle this job correctly and left me, the consumer, very unhappy and unsatisfied. The problem started with the original measuring of the floors. That I know was for both rooms areas . You can check on this with the orig paperwork when the measurer made his measurements. I sure you have this info in your paperwork? I was never was told about my responsibly to remove the old flooring and appliances. that was originally included in the original work order. And I was charged for this, But after the fact I was informed that there would be a $800 charge to have the floor removed ect. Why was I not notified of this charge when I was quoted in the original, work order ? I had to remove the flooring & move the appliances myself. And then, both the floors were measured and talked about . I even asked the installers why they had leftover materials that I had paid for in the original workorder but the Martelles where short 5 inches ,The installers told me that they would return to install the remaining flooring at a later date. I still have the leftover roll of flooring in my Gurage waiting to be installed ? Instead I called many times to lows & the installer to ask when they were going to install the rest of the flooring in my house. That you can see on the orig workorder, Instead I was told that they were done and that I will not be having anymore help with this matter. So like I said now im left with a roll of flooring in my garage I paid for and a job that I paid for a job that was never completed, The simple fact’s are Lows charged me for a simple flooring job charged almost 2000 for two small areas in my house over charged me for all the Martelles ...Came to my house installed part of the flooring left me with a roll of flooring and never came back to finish this job.. Then expected me to be happy with this ? Im sorry but this is not all adding up with me, please help me with matter.

casey hart

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