Lowe's
Reviews and Complaints

I was parked in the Lowe's lot and they had my car towed! There are no signs saying you can't park overnight in the main lot that I was in and the 2 signs they have are in the wrong place. They were told by the police department and city code enforcement. My car was taken for 3 days and my Parkinson's disease medication was in that car! Because I had just gotten the car 2 days before I didn't have the pink slip or registration so i was forced to take 2 bus's and walk almost 3 miles each way to get the paperwork I could not wait for in the mail. So after shaking walking and being without a car for 3 days. Lowe's did pay for the towing however I told them I wanted money and lots of it for all they had put me through. This is the last straw they sent me a letter saying they paid for the towing basically because they are such nice people but they wouldn't do anymore! No, you paid for the towing because you towed it illegally! So now I have to sue them...and I WILL

The fridge is about a year and one half old. It made a whining noise and a fluttering noise (Fan hitting ice) from the beginning. Service came out eleven times and replaced the parts twice, the seal, the circuit board. Now i'm in to the extended warranty service. The compressor has now gone out. The first company diagnosed it then would never return my calls or lowes' calls. So they gave us mike's appliance repair. They had to come diagnose, found compressor bad, took a week to come back and install, and i'm calling them out again as it is not cold enough. This is freaking rediculous and I will ppost everywhere I can about the problems. 14 service calls and they did'nt replace it and it is still not working. It's been over three weeks.

Bought portable dishwasher and 3 year extended warranty. One year later, dishwasher no longer works and Lowe's will neither repair nor replace. They say they are "hoping" to find a replacement part but it has been 5 weeks and no progress yet. Lowes does not honor warranties so do not waste money on buying one. They also sell poor quality appliances, so it is doubly frustrating they do not stand behind their warranty.

Purchased 2 of the same model fans (White) and both fans have faded to a ugly dull yellow color which is very noticeable against the white color of our ceiling. I am very disappointed with the color they have turned, the fans are a 5 blade model. Do not have a model number but will be looking into replacing both fans.

Purchased a new front door and installation services through Lowe's in Auburn, WA. The installer had botched the job and Lowe's is having a hard time making it right. The front door was not measured properly to begin with as there's a half inch gap on the right hand side that the contractor tried to fill in with lots of silicone caulking that had spilled out a few hours after the installation. Lowe's suggests just sending the same contractor in to re-pour the caulking and call it a day. Check out the photos and see for yourself.

I had a problem with the bath tub located in the basement. It kept backing up with mud in it. So, I went to Lowes in Brockton and explained the problem to them. And then, I gave them the job which they accepted to do. I wanted the problem to be fixed, and to renovate the whole bathroom at the time. Lowes charged me at the beginning $8, 190.35. They started to do the job. Then, after they removed the bath tub, they charged an extra $2, 247.75 because according to them, they have more work to do than they did expect. The bathroom was done almost at the end of the year of 2015. By April 2016, the same problem with the backing up started again with the new bath tub and became worse than before. By May 2016, I went to Lowes to tell them about the problem, and they said they would send somebody to check it. An employee, with the name Zach called me, and made an appointment to come to check the tub. First, after making that appointment, he did not call and did not show up. I called him again, and he finally came over to check the bath tub. After checking the tub, he said he would talk to his boss, and did not call back. I called again, and spoke to Zach on 6/20/16. He said he would send a plumber to check it again. On June 25th, 2016, a plumber came to check the bath tub and stated that the problem is not the tub, and thought and suggested that the septic pipe is clogged, and would talk to Lowes. I called Zach on June 28th, 2016, he stated they would not pay to fix the problem because it is from the main pipe. It happened before, and that was the reason I wanted it to be fixed. The main reason was the plumbing problem. And, after the job was done, the problem was not fixed and it became worse. Please I would like you to help me with this problem, also I would like to have a refund. Thank you in advance for your understanding.

As others have mentioned, whatever you do, do not let Lowe's install any type of flooring for you. Their customer service is horrible and our experience getting Pergo Laminate installed was nothing short of a nightmare.

We ordered our laminate flooring on 3/12/2016 and they scheduled the delivery for 2 weeks later. I stayed home from work that day and nothing...no delivery, no phone calls. Thus began a series of no fewer than 30 calls to Lowe's over a period of 3 MONTHS. We were told "we will look into it and call you back" from the store manager, assistance store manager, flooring associates and almost anyone else that answered the phone. We finally received the flooring. And then waiting another 1-1/2 months before it was finally installed. Two huge skids set in our garage and we couldn't use our garage during this time.

We didn't know if the issue was with Lowe's or the contractor they hired to install the floor. But after calling the contractor myself, I was shocked at what he told me about Lowe's and how the long delays were common with them.

Once installed, the floors look great (kuddos to Service Pros, who installed the floors). But I went from being a loyal Lowe's shopper to someone who won't set foot in their store again.

And two more items to mention...

Laminate has to sit inside your house to acclimate for 48-72 hours. Since Lowe's delivered it to my garage instead of inside the house like they were supposed to, my wife and I had to move 2 skids of laminate into our house one by one. I asked Lowe's about a credit for doing this and they refused.

Lastly, Lowes billed us for 81 boxes of laminate. We received 70. And they have refused to reimburse us.

I shop store 2370 all the time and the management in that store is a joke. They are never seen and if they are they usually are walking around on the phone unwilling to help employees and customers. They are the laziest group I have seen.
Do you not have any rules or structure for them. There can be a bell going off for a department and all staff is busy but not one manager will come help. There can be not cashiers or staff to help customers because they are unable to schedule enough employees to work and not one manage helps.
There is a manager nichole who is worth nothing. She should not be getting any pay to sit at a desk and type or what ever it is she is doing. If an employee calls her for anything she gives them the run around while I the customer is waiting. She is also judgmental and rude.
I see cashiers working as hard as they can just to get slack from people because of no help. Is that not managements fault?
I have watched that store go down hill through the years. They put people in positions they know nothing about. Is a specialist suppose to know something so they can help the customer? The new guy kal in window and walls does not even have a clue what he is doing. He needs to go back to the paint department where he came from.

Ive worked for lowes for 5 months and was told i was staying in perm and only got a 6% raise.instead of giving me tje perm fulltime position they dropped me to parttime and gave thus young kid with no exp in my dep andno exp in retail the fulltime position even though i have 15 years exp in retail and my forklift license and the kid doesnt.he has called in and no showed a few times.i have came to work sick but left early 3 times with one call n.oh and my dep manager asked me to train and lead this and a few other kids in my dep.i wont do so because they should have had him trained licensed and ready plus if u want me to take the rains and train employ and. Watch these kuds they should guve a better raise and fulltime.all in all its not bad pay but politics play a major role there and figuring how to get out of paying employees with exp the pay they truely deserve

Since May through July, we moved to a new home in Clinton, Utah and we have many home-improvement projects so we very often to go the Lowes in Clinton to purchase items for said project. We have had trouble with some items purchased, because they were missing parts and having to go back to repurchase or get new parts. The worst thing though, was when we went to purchase paint from that store. We had to to to the store and get paint on 3 separate occasion, and each time we had to come back a second time to get the paint fixed. That is a 100% failure rate from the paint department. We are very disappointed. We went to get a paint color that was available in store called desert fortress. The first time we got a sample and it was way lighter than what was on the card. So we went back to have them fix it and they said next time when you come in, just tell them to add 50% more color. He wrote it on the side of the sample for us. The second time we went in, we needed 5 gallons of paint, and we brought the sample in, gave very specific instructions to the gentleman working at the paint counter to add 50% color. He nodded and said ok. We came home and was about to paint and found out that it was too light, like the sample was the first time. We went back with a FULL 5 gallon of paint and had them fix it. This is the fourth time we've been in the store just for paint and each time there's at least a 15 minute wait. The third time we went to the store to get 3 gallons of the same paint, we were greeted by a younger woman, we again gave her very specific instruction, mentioned that we have had to come back a lot to get the paint right to please make sure it is correct. She gave me this annoyed look like I am an idiot for telling her too specific instructions, like hey! I got this! You worry too much. We walked out with 3 different cans of 1 gallon each of what she assured us was the correct color. We painted our vaulted bedroom with the first can of paint which was the correct color. Great! We were so excited, hey she did know what she was doing after all. We started painting late Friday afternoon after work, hoping to get everything done that night. By this time we had painted a couple of hours each day after work and almost all day on the weekend to get the whole house done. We finished the first coat of paint when it got a little bit darker. We opened a SECOND can of paint by the second coat. We noticed that the paint was a bit lighter when it went on, but the Desert Fortress paint goes on lighter and dries the correct color. So we went ahead and painted the second coat, tired but excited our big project is coming to an end. We kept painting, by the time we got two walls and the area close to the ceiling done we decided to hook our lights up since the paint isn’t drying right. And what do we know? The 2nd and 3rd paint can had the exact same color as the very first sample, which was at least 2 shades lighter than what Desert Fortress was supposed to be. By this time, it was 9:15 pm, and the store closes at 10, covered in paint, we decided there is not enough time to clean up and change and then go the store and wait for the paint to be made. So we went as we were, in our painting clothes, speckled with paint. We brought back 1 full can of paint, and one 2/3 full. We went to the paint counter and asked to talk to the manager. It took 5 to 10 minutes for the associate at the paint counter to talk to his manager and for her to come and talk to us. She looked at us like we were hobos and as we explained to her this is the 6th time we had to come back to the store to get paint. If we have to come back each time to get the correct color, that’s 100% fail rate. She looked at the labels on our paint cans tried to brush it off by saying: “These three cans had the exact same formula on it.” As if we were trying to scam them for more paint. I had to pull my phone out to show her how different the two shades look. I asked her: “What is going on? Please explain to me why we had to come back 3 out of 3 time of getting a paint color that is on a sample card that’s is in your store.” It shouldn’t be this hard right? She said: “I wasn’t there, I don’t know what happened. But on us, we will try and match the right color for you and will get you 3 gallons.” By this time, it was close to closing time and we couldn’t get through to her. She didn’t apologize so we agreed. We have to repaint THE WHOLE ROOM anyways. So three gallons should cover our bedroom and the other bedroom and we’ll be done. She told one of the associate to mix the paint for us and for them to call her to make sure the paint are correct when we pick it up. The associate at the counter matched the color for us, told us to wait another 15 minutes to get the paint. Exhausted, we just went to sit down and wait, thinking about how much time and effort we had wasted. After 15 minutes had passed, we went to the paint counter, there was THREE associates standing by idly by the mixer chatting and three paint cans on the counter. We waited patiently for a couple of minutes and no one offered us any help. So we had to ask if this was our paint cans and if we could take them. The person went to us and said sure. And we were told that they gave us a CHEAPER brand of paint because that was the “best match”. The store manager was nowhere to be seen. We walked out of the store with stares from other associates like we were lepers. Since May to July, we spend close to $2000 on various things at that particular store and were planning on getting a new fridge in a couple of months and we planned to redo our counters and carpet and was going to go to that particular store to get it. I ask you, what was done wrong on our part to make it seem like we were trying to get FREE paint? Since we brought back almost 2 cans full of paint, I think we could scrape up enough money to buy 3 cans of paint. We were disappointed by the way the store manager handled a complaint. We were embarrassed and are angry by the way we were treated: not as paying customers but as people who were looking for free things. We have some pavers that we have PAID FOR to pick up and after that we are no longer Lowes customers. We’d rather go ANYWHERE ELSE than to do business with Lowes again. We are very very unhappy with such poor customer service and having to deal with people who do not know what they are doing. We will be posting this on EVERY media page that we can get in touch with to warn people away from being treated the same way as well.

My name is DEBORAH L BALDAUF my address is 2001 SOUTH STREET, LAFAYETTE, IN [protected] PHONE [protected]
I purchased my fan 52-In CROSSWINDS II BRNZ #599656 on 5/8/2015 and had Lowe's install it on 5/11/2015. In the latter part of Feb 2016 there was a power outage and the fan quit. In June as the weather is heating up I deceided to have it checked out to see what the problem was. Diagonsis was the Remote Pack inside the fan was shot. So on the 3rd of June I called the customer service department number listed on the replacement parts page. I explained what I needed and gave my name and address and was told that there would be no cost and I should receive the new Remote Pack within 3 to 5 business days. I never received it. On the 22nd of June I called the number again and the lady apologised saying that it showed that it was shipped. I reordered again her saying 3 to 5 business days I should receive it. It is now the 2nd of July and I still have not received either one. I am so totally disappointed in the service I am (not) receiving.
I was never given a tracking number nor have I received an e-mail with any information to my calls.
My next step is to call the Better Business Bureau if I do not get any results here.
Sincerely,
DEBORAH L BALDAUF

I am involved in an ongoing dispute with the Lowe’s store located in Johnstown, Pennsylvania, regarding a carpet purchase/installation.
On April 25, 2016 I contracted with Lowe’s to measure the project and obtain measurements for wall to wall carpeting. On May 5, 2016 I contracted with Lowes for this carpeting and carpet installation. On 6/1/16 the carpet installers came to install the carpet only to find defective carpeting made by two separate companies (Mohawk and Shaw). The install was forced to stop.
On 6/15/16 the carpet installers came with the new carpeting. The lower level den job was completed. However, for the second time, the upstairs job was unable to be completed. The installer was having a difficult time matching the grain with the second roll of carpeting. When it was rolled out it appeared different than the first roll. The installer had a difficult time determining the grain of the carpet. The installer inadvertently cut the carpeting wrong, against the grain. He then convinced me he could seam it but that it meant an additional seam would be going vertically instead of horizontally in the living room. In good faith I agreed, with one condition, that I approve the final seam. The installer found that the carpeting ordered was not seaming well at all. He and his co-worker attempted to seam the carpet five plus times and both indicated it was not seaming like it should. I agreed with the installers. Still waiting for carpet…30 day+ now. What a nightmare. They forgot to put me on the list for install and now carpet in and I have to again wait a week for install. I complained as carpet should be installed ASAP as I have waited 30+ days!
In May, in preparation for the carpet install, I had a house-full of furniture moved to storage in anticipation of having my contract with Lowe’s fulfilled by the first install date of 6/1/16. I continue to and am living in a practically bare house. I have also taken off three personal days of work for the installs and anticipate more days to be required until the carpet install is completed. These days were reserved for my daughter’s August bridal shower and November wedding.
In an effort for Lowe’s to meet customer expectations and satisfying the customer, I asked for reimbursement (through Lowes store, or the open claims with Mohawk and Shaw Carpet Company’s and the subcontracted install company) for consequential damages and have not heard back yet.

I in no way contributed to the problems. They are solely the result of the quality of the merchandise Lowe’s sold and the contractor Lowe’s retained. None of the problems were the result of the condition of my residence or my actions.

online service sucks, received the wrong color for the dish washer that i ordered. delivery service have huge problems. i ordered a washing machine and waited for it to be delivered for 2 days even though they said that it will be delivered in 24 hours, when i called they cancelled my order and said they will make another one that will be delivered after four days!
after i argued with them they said they will deliver it after 1 day and when they were in the middle of the steps for making the new order they hung up the phone on me. i called a manager to complaint to him and he also hung up the phone on me!

The installer had to reorder a cabinet since he placed a hole in the wrong spot. Finally weeks later he returned to replace the cabinet among several issues with the rest of the cabinet installation. He then took the reordered cabinet and the rest of the replaced cabinets pieces back to lowes. But not before telling my husband that me sitting quietly in the chair while he installed the cabinets the first time, was uncomfortable to him and felt like he was being watched like a hawk...?! Ok, how many home owners watch their installers?// ALL of them, ESPECIALLY if they cost me over 18, 000.00 dollars! I do have before and after pictures I will add to show exactly what I am talking about. I'm very upset and am not telling a the whole story in sequence. He also cracked two doors while putting them back on and choose not to tell me. Not to mention he cut all my top cabinet middle shelves to fit where the hinges are, I did not ask to cut any of my shelves.The shelves have not been reordered, the installer insist they needed to be done to fit. That is incorrect, he insisted on putting them where the door hinge is and messed the shelves up too. The entire management team is fully aware of what is going on and I have not seen any support by the store management.

I bought a new washer and dryer from Lowes at the south Scottsdale store on McDowell and Hayden not long ago and was delivered a used washer. On delivery day, after the washer was installed the delivery person turned to me and said that it was a used washer and not a new one then handed me a sticker that had the washer's model number on it and the words AS IS. He said Lowes does it all the time and the sticker he handed me is supposed to remove before delivering the items to the customer. The model number written on the AS IS sticker match the model number on the receipt for my new washer. He asked me not to tell anyone what he did and I didn't until now.

I believe they must have been doing this a while. They were pretty brazen about what they delivered to me. The used washer had numerous mars and dings along the top control panel, dirt at one bottom corner and it did not work. The instruction manual was in a ripped open clear plastic bag with a blue piece of tape hanging off it. I trusted Lowes and thought they were a cut above Home Depot, nope, I was so wrong

I did return the used washer hooting and hollering (but very nicely) that I found an as is sticker on this dinged up, dirty and broken washer. I insisted that the store manager do an investigation into why this happened, results were they had a tent sale that previous weekend and there must have been a mix up. Nope, doesn't cut it with me because I know better.

Went higher to the regional manager and insisted on an investigation, results were a bit better but was there really anything done about it? If the scheme is to pocket money from selling shafted customers new appliances, are they going to want to stop? And how far up does the rip off go?

I tried to go to the national manager but was treated poorly by corporate customer service and was told that I “accepted” the regional managers investigation and the matter is closed unless I want to hand write a letter and mail it in. I never accepted any investigating because I knew what they were doing and wanted to make sure I put a stop to it. The real reason it was closed was because the washer was no longer in my possession. But I had taken pic of the dings, dirt and opened manual package, blue tape hanging off and all. Plus I have that AS IS sticker.

When all was said and done I remembered that on the day I purchased the washer I was standing behind the lady appliance manager as she was putting in my order and I saw As Is next to one of the line of washer order numbers on the computer screen but it quickly disappeared. I trusted Lowes and forgot about it until later. That was my NEW, AS IS washer being ordered by the lady appliance manager right under my nose. They must have been doing this for a long time to be that brazen to do it with me standing behind her. But, I truly trusted Lowes and my thought was she passed that one and ordered the one below it. Not so.

My recommendation is that if you bought any type of appliance for the Lowes at McDowell and Hayden in the last couple of years, to demand a new one be delivered in the box, unopened, at your door (check the very bottom, they cut it open down there to check the appliance for damage, per regional manager). Print off my review and take it with you, shove it in their faces, they know who I am; they definitely do and demand you get your new appliance.

I have opened what was to be a pretty easy to manage Lowes Accounts Receivable Escrow account... otherwise known as a LAR Escrow. I was originally told that I could use it like a bank account: add to it when I want and withdraw from it the same. When it came time to take a withdraw I was told that now I have to close the account out completely and it would take 7 - 10 business days for my "check" to arrive. Hence, I opened the account with 10k CASH! On the 5th of May 2016 I closed the account, I still have not received my refund. June 2nd 2016, I was told the reason my last order hadn't been delivered was because Lowe's cancelled it and added the amount to the refund check... which I still haven't received. Then after going through all my receipts and delivery notices, I find the amount that at some point I will receive is 4k short! REALLY?! I have had so many issues with this account and job, except for the few store associates in Pro Services, that I have no choice but to seek Legal Services and file a lawsuit.
The associates Oscar and Nate have kept me calm and patient, however the folks in corporate really need to get their heads out of their ###... the first rule of business... The Customer is Right. The first rule of management... Communicate, Communicate, Communicate ! I have been passed around the office so many times, I quit taking names!

Six years ago (almost) Lowes installed vinyl flooring in the kitchen/dining room and two bathroom. My two yr old pick up the seam where carpet meets flooring. Come to find out it was installed with double tape in that area and also from the laundry room into the kitchen - that's was all that was holding the flooring in place. Bathroom seal broke from tub area now leaking under flooring. Thanks Lowe's you suck - will never shop there again for anything! Nothing like screwing over a single mom. Six years later I have to replace flooring.

Hello
Delivery problems from the Kanata store
I called Lowes to place a order on April 22 2016 at 11:00 pm, system crashed had to call back a few times and finally the next day someone was able to place my order with the quote which I had gotten at midnight which was quote number 1007602. Received two e-mails stating my order was placed by the Kanata store and the request number was 5558622 - April 23, 2016
Three days later we got a call from the Kanata store stating they were going to deliver all my items that I had bought for the remodelling of my bathroom which cost $1411.82 the girl on the telephone stated someone would contact us at home at [protected] the day before to confirm the time. We were not impress about the delivery schedule and also on the Internet site the first thing you see - FREE DELIVERY - and I was explained there would be a $75.00 charge because Canada Post cannot deliver my order. Today May 1 we received a call from Lowes Kanata stating there was a mistake in our delivery of May 9 because it should be postponed to May 16 my husband stated to the girl to discussed this issue with her supervisor therefore she put the call on hold and then about 5 minutes later she came to the telephone and told us someone would call us back we again we explained we had people coming on Saturday May 7 to start the demolishing. About 20 minutes after we got a call from the transport company and it was a recorded message stating our delivery would be Monday May 2 2016 between the hours of noon and two. Again 20 minutes afterward the girl at Lowes Kanata calls us back and stated there was a clitch in the system and absolutely not we were going to have our delivery tomorrow she also mentioned May 9 or 16 my husband was furious he asked to talk to her supervisor therefore he came on the telephone and he only knew about 10 minutes before my husband requested to talk to him. He stated well there was nothing they can do and it was a system error well that was not a good answer my husband told him enough is enough of playing games with and to ask one of his employee to take the van and deliver our order to Gatineau which is about 45-60 minutes from my residence. The supervisor stated not one of his employee is insured to drive the van...This is ridiculous we still have to wait for another calls from Lowes of another delivery date which now we are back with no delivery date even after the delivery company confirmed by recorded message we would receive the order tomorrow. The question is will we receive the order or will Lowes play games again . Nobody at Lowes played games when I put in my order everybody was happy to get my money
Please investigate this issue and also this is the last time we are going to shop at Lowes and especially make sure to tell our store to people we know because your delivery policy and client service fails to respect what you states on your internet site
Waiting for your response
Denise and Richard Collins
154 rue de la Chateauguay
Gatineau Quebec j8p 7s8 Canada

email: [protected]@outlook.com

Me and my wife went in and picked out carpet that we like on 4/11/16 . We paid with cash and paid in full almost $2400.00 the flooring guy said there was a 48 hour time period to get carpet to installer then another 48 for installer to contact us. On 4/22/16 carpet showed up at my house, way later than what lowes rep told us, now this carpet is for upstairs all bedrooms, bathrooms ect. All of our furniture is down stairs in living room garage, I looked at carpet and seen it was not the carpet we ordered . I immediately called lowes and told him it was wrong and that I had new furniture coming in the next day, the lowes guy could not care less about the problem with this wrong carpet and new furniture ( did not give a ### attitude) I could not accept the wrong carpet so sent it away, next went to get my money that I paid in cash, and the same floor guy was arguing with wife about the carpet. I finally got my money and now it's 5/1/16 and still have no carpet . Now mind you I'm disabled walk with cane and can not move furniture. Me and my wife have been displaced for almost a month thanks to the not caring people at Lowes . I will never go back to Lowes and that is where I would go instead of the Home Depot . Now because of this I have to drive farther to go to Home Depot

Lowes is known for its One Year Warranty on plants. That's one reason I have been buying my garden supplies there for years. On 4/30/16 I was in
a Raleigh Lowes to return three plants I bought that week. All three had died
within two days of planting. Withered up. and yes, We watered them.
Garden employee was called to return desk and stated Lowes no longer
offered the one year warranty on anything in the garden department except
shrubs and trees. I asked if Lowes would make good and was told no.
I left in a huff to the caustic reply of "have a nice day." Did Lowes notify me
anyone of this new policy. NO. Did Lowes have any signage in the store
notifying customers of this policy change. NO. It will be the last time I buy
anything from Lowes. The next day I was in Homedepot's garden shop.
I talked to the manager. He said their policy was still one year guarantee on
all plants sold by them and they looked foward to more business.
One other thing, I have on two occassions received sales materials via mail
and in local newspaper that Lowes was having a three-for-two plant sale.
On both occassions the stores did not know anything about it. A call to
corporate Lowes headquarters furnished the answer: "No, those stores
are not participating." You go figure. Shop someplace else.