Lowe's
Reviews and Complaints

I purchased laminate wood flooring for my kitchen in January 2015. Lowe's scheduled the installation to be completed by Ron Parker for February 2015. The flooring was installed and within 6 months the flooring started to separate. Mr. Parker came out and said it was 'poor quality' flooring, ordered replacement flooring and reset the sections. About 8 months later, the floor once again started to separate. Mr. Parker claimed it still was the flooring and we had a Pergo rep come out. Pergo stated the floor was not leveled prior to the flooring being installed. Mr. Parker came out again and reset the sections. Parker also stated to 'just call me if it happens again'. So now the floor is separating again. Since the install warranty is up Lowe's refused to help me. I have contacted Parker's office on 4 separate occasions to which he will not respond. I will never recommend him or Lowe's to get any type of carpet or flooring.

So I have been going to Lowe's for 30 years. Always had great customer service.
So I shop there today. Regular supervisor waited on me they treat me like family. So any rumor is that you are demoting your older employees. To take a pay cut out quit.
If this is true you will be the next business that I will boycott.
The older generation is what keeps your store going. The young people act like a turtle.
Geriatrics a rabbit millennials a turtle

Do not deal with lowes run as fast as you can to any other appliance dealer

Please do not buy an appliance warranty from lowes without reading the fine print. I bought a dishwasher in october, the dishwasher was damaged by a electric surge on dec. 29 2016. I have had two service calls, both times the tech said it was a problem with the electrical outlet. First tech said not getting enough volts. Certified electrician tested, reading 120 volts as it should. Second tech came up with some other problem that has been ruled out by another certified electrician. Now after I have taken off time from work on two separate occasions to meet techs and paid an electrician to dispel the findings of these incompetent techs, I was told yesterday parts need to be ordered and I will need another service call. I was also told I have to have 4 service calls 30 day apart before I can receive a new dishwasher, and even after the six or so months I may go without a working dishwasher lowes warranty states the can replace with a rebuilt model. They have taken no responsibility for the two errors already made and do not seem to care that I have a new dishwasher that is not operational or my expenses to hire electrician to dispel the myth that the outlet is compromised. Do not deal with lowes run as fast as you can to any other appliance dealer

First, I always had very good experience with Lowes in past. This is the first time I had very bad experience.
After checking with stores in Union City, CA, Hayward, CA and Fremont, CA,
I was able to locate two units through one of your store, I was told the above was available at Livermore CA store. On Jan 28 I drove 22 miles to pick up the door.
I asked sales man if the unit was complete. I was assured, the units are checked on the return and it is complete. I asked if there was any reduction in price as these were return items. This was declined and I paid full amount $449.00 Plus $41.53 tax.
On Feb 8 when my contractor opened the box, it had only one glass door. I went to the store and explained the matter. The sales person was not sure of the reason for missing glass door. He checked with his supervisor who asked him to open the second box . This box also had one glass door. Both thought that the second box is part of the complete package.
I took the box (which is not easy) to the contractor/installer and he told me that the second door is identical to the first unit. The contractor told me that the second door should have mounting holes further down (may be 7" instead of 5-1/2"). I called Kholer and gave the model number and explained I had purchased the unit from Lowes. I was told by their customer service that all parts including two doors are shipped in a single box.
I took both doors to the Livermore Store. Explained the problem to several people including Plumbing supervisor Steve. He checked and told us that there should be two boxes which contradicts Kholer CS. As these items are special order, the store did not have "the second box". Store offered refund which I accepted.
I do not understand, if the customer return units are checked before putting back in store, how could this happen. If I was not assured the unit were complete I would have not bought it.
My out of pocket expense for contractor's time and driving back and forth twice, 22 miles each way, wasted time amounts to considerable amount.
I am out of pocket over $200 and valuable loss of time.
Please help me out.
Lalit Mehta

In November 2016 I began the process of picking out counter tops and appliances for my kitchen remodel . At first, they paired me with the in-house contractor (Jolynn). After paying $75 for her to come out and do measurements, they provided me with a quote for over $5400 several weeks later! I told them that I was not paying that much for the work and that I would talk to the individual departments in the Lowes stores to complete my order.

I ended up ordering my countertops at the Lowes store in Suwanee along with a sink that I was able to take home that day. I also ordered a cooktop and a hood at the store, but the employee at the cash register couldn't figure out how to ring up my order. After spending several hours in the store, I decided that I would simply order a cooktop and a hood online.

The employees at the Lowes store guaranteed me that the countertops would be ready to install the first week of January (I took an entire week off of work to complete this project). After several weeks and numerous phone calls, I was finally able to get my countertops installed on January 4th.

My cooktop ended up being on back order (which nobody ever told me about, even after I called several times) so it was not available at the time of installation for the countertops. I provided the contractor with the dimensions of the cooktop (I even pulled it up on the Lowes website so that he could see the exact measurements).

Several WEEKS after the countertops were installed and numerous phone calls later, I was finally able to pick up the cooktop from the Lowes store in Suwanee. When I went to pick up the cooktop, I was informed that a store employee had refunded my ordered (which was not authorized by me). I had to pay for the cooktop AGAIN before I could bring it home.

After bringing the cooktop home, I called the electrician that I had paid through the Lowes store to come in and hook up my cooktop. They told me that they couldn't come out for another week! At this point I had gone almost a month without a cooktop in my kitchen. I decided to cancel my order with that electrician and hire another electrician. When the electrician come out to install the stovetop, he discovered that the cutout in the countertop was too big for the cooktop.

I called the project coordinator that I had been working with to see how we could resolve this problem. She was very rude and uncooperative - even telling me "Have a good day, or not". I asked a supervisor to assign me a new project coordinator. After several weeks and numerous conversations with the project coordinator, I was finally able to get the contractor to come back out to my house and look at the countertop. They determined that the hole for the cooktop was too big and that I could get a bigger cooktop and they would adjust the size of the hole.

I called the project coordinator and she reassured me that they would get a new cooktop ordered and delivered as soon as possible. This phone call was made on January 31st. Yesterday, February 6, 2017, I received a phone call from the Lowes Store in Suwanee, GA informing me that the cooktop had not been ordered yet and was in a pending status. I was reassured on January 31st by the project coordinator that the cooktop would be delivered in 2 weeks or less. Now that the cooktop hasn't been ordered and it's February 7th, I will have to wait an additional 2 weeks. It has been over a month since I've had a working stove in my kitchen. I am a single mother who made this home renovation on her own! I have not been able to cook my 7 year old dinner at home in over a month!

This issue has been extremely stressful and time consuming. The lack of customer service and integrity on behalf of the Lowes employees is upsetting.

I would like to be contacted to file a formal complaint over the phone or I will be filing a complaint with the Better Business Bureau.

[removed]

**attached please find a picture of the cooktop in the countertop with the excess space

It is no other reason that I prefer doing business with an other home supplies store. This is the second order that has had problems in receipt. Ordered on line, Armstrong Grenoble ceiling tiles. The order paperwork stated on order and store pick up would be in four days. After four days, a call to them resulted in "this is a special order and is in process".
After a week, no e-mail as of order shipment, went on line and it read that the order was at the store, ready for pick up. A call to the store resulted in the person said again that the order was in process. After a verbal relation of what the order page said and several minutes, OK, the order is here.
Last order of a propane tank resulted in several calls and some distaste words that need not have happened.
Even as now, after picking up the tiles, no e-mail to say the order has been shipped to the store.
Will continue to do business elsewhere, at the local competition.

After spending over $9, 000 on a new kitchen appliance package I am sad to report that the Lowes extended service plan is absolutely ridiculous. Buy your appliances and get an extended service plan at a store where they are actually going to FIX things and honor a replacement policy. 11 weeks ago our dishwasher started stopping mid cycle and an error code appeared. It could not be used. This is a "nice" dishwasher, allegedly. We called for service under our extended warranty. A week later comes the first guy and 11 weeks and 7 service visits later here we are. Not fixed, not replaced. Whats the problem you ask? Lowes requires that your appliance be repaired three time and that the repair fail three times before they will declare it a lemon. How can anything be declared a lemon if it can not be fixed even once? The warranty company cant figure out whats leaking and have guessed at what parts to order. Parts have arrived used, with hard water stains on them in the same location where the tech believes our dishwasher is leaking. The mysterious leak has shorted out other parts. Still no one can see where its leaking from even after my husband and I took turns laying on the floor during the cycle with a flash light taking pictures of anything that looked remotely wet. The service company keeps tickets open returning to the house more than once on the same call so in Lowes warranty system 7 trips to my house appears to be only 3.

Seven half days off work, Seven tech appointments each at least an hour. Five parts ordered to the house. What does that cost? How much is a new Dishwasher?

Ill be going to another store tomorrow to buy something new. I cant take the run around anymore. Then Ill spend 77 days on social media telling everyone who will listen about Lowes, their "extended service plan" and crappy customer service. Thats one day for every day Ive been waiting for my dishwasher to be fixed. Small claims court here we come...

Enough is enough!

I bought the LG a dishwasher, refridge, microwave and stove at lowes, the stove was damaged at delivery, the refridge was damaged three times at delivery and took months of arguing and calling, going into the store and calling customer service to get all replaced and taken care of in this time I was also purchasing the cabinets for the kitchen and sink and handles and counter tops four cabinets came in too small and should have been checked but weren't so were stained and had to buy new, sink sets off on the window but straight on the base ?any way we go to isnstall the dishwasher and the drain hose is to long and kept the washer out side the cabinet but it's a set firing hose so you cannot cut it down, well I pulled it through under the sink, not really having a choice I he'd to leave on an emergency and when I got back the hose had gotten punctured while we were setting it back before I pulled it into the cabinet and it sprayed all over the cabinet and warped it ! Call customer service from lowes they tell me I have to call LG and they play about three weeks of who fixes it plus the fact I purchased a three year extended warranty, well, lowes customer service just informed me I need call lowes customer service to have part replaced and I have to pay for it, no longer will I buy an Lg product nor will I shop at lowes done done done .

December 19, 2016. Not very happy with Lowe's store in Southington, Ct, about our delivery of our new fridge. We were told by Ed Trusiewics, the sales specialist that the delivery guys would take care of everything, we wouldn't have to do anything. They would remove the old fridge and hook up the new one. Well, when they delivered the new fridge they wouldn't disconnect water line because they were "Not plumbers". I called Ed and said he needed to send a plumber now, he then asked to speak with the delivery guy to try to get them to disconnect water line, they refused, they would get in trouble with their boss because they were not plumbers, which I understand. He handed the phone back to me and said Ed put the call on hold, I waited 10 min. no Ed! The Assistance Sales Manager, Albert, at Lowe's called me back and said there is "Nothing they could do, you'll have to take care of it yourself, not their responsibility... not ours! He kept repeating, "not our responsibility, just send it back. No further assistance or help offered. Now we had 2 refridgerators sitting in our kitchen neither one hooked up. Thank goodness our plumber was able to send a guy up to rectify the situation. We will never, ever buy another product from Lowe's again. Always bought appliances from Sears for over 35 years, will continue to do so. We were made to feel as though, "we sold you the fridge we are done with you", which is terrible if not horrific Customer Service!

I paid Lowe's to install a door for me. Everything seemed fine until I went to paint everything a few days later. Only half of the door had caulking on the inside. On the outside, the wood was very damaged and the caulking on the seams was split. There was a half inch gap between the wood and my actual house at the bottom of the kick plate. Considering I paid almost $500 for this 90 minute install, I feel the person should have taken a little bit more time to actually get it right.

I feel like Lowe's should reimburse me for a portion of the install price since this job was obviously done in a rush and was not up to par.

Took snow blower in for Repair at Ft. Wayne Lowes. They had it for a month. When I turned it in changed spark plug. Replaced gas in tank. No spark. Drained gas out of carborator. Still would not start. Had a flat tire. Took it in. They wrote out service repair sheet. Supposed to of been under warrentee. Got a bill for $159.00. They said it was bad gas. Got it back. Drove to Ft. Wayne. 75 miles away. 1 way. Flat tire was not fixed. Put gas in it. Would not start. Took it to neighbor. He took tire off. Valve st in was missing. Got new tube in tired. Service people said just had to air up tire. How can I do that when the valve stem was missing. Neighbor got it running. Paid him. Out money for travel. Service fee that I should not of had to pay. Under warrentee. Really shotty work. Really dissatisfied. Need to file a better businesses complaint. Really passed off.

Purchased a Bosch Dishwasher and 5 year extended Protection Plan that was installed by Lowe's July 2015. Called Lowe's for repair, door pops open mid cycle, October 2016. First contractor shows up October 27th, says parts must be ordered and will get back to me. Two calls later to contractor, last one November 28th, still no parts. Funny, ordered parts through Sears and got them in 2 days! Called Lowe's same date, tell them 1 month wait plus no dishwasher to use entire time not acceptable. Lowe's rescheduled new contractor for November 30th. Called contractor November 30th, they say I'm not in their system, didn't receive Lowe's paper work. Called Lowe's, they scheduled another appointment for December 1st. Will call contractor to confirm. End result so far: 3 days missed work and no working dishwasher. Will not deal with Lowe's again.
Beyond frustration!

I was shopping at Lowe's and was planning to buy a lot of things and needed a rolling cart. That day there were a lot of people and all rolling carts were taken. I asked Lowe's employee what to do and he replied in a rudely manner. He said that since all carts were taken there was nothing he could do. He also said that if I don't like something I can come some other day. Terrible service! I will never go back to that place!

We purchased vinyl plank flooring from lowe's in sumter, sc on oct, 13, 2016. We was told it would be about a week before it came in and installers to come next day. Today is nov, 15, 2016 and we still have no flooring.
I have called several times about this and i get no answers, they say they will get back to me and never do. The people i talk to are very, very, rude and will not give me an answer. The manger of flooring just a minute ago hung up on me and more or less called me a liar. This a very sorry business to treat your customers who spent over $3500 and been waiting for over a month to get your product.
I am so upset about this and will never do business lowe's again. You need to teach your personell about customer coutersy.
I am going to wit week and if the flooring is not in, i am going to take legal action, there is no sense in this kind of treatment.

Order #[protected]
lowe's
1251 broad street
sumter, sc 29150

my name- sandr kee
2750 antelope drive
dalzell, sc 29040
[protected]

Sat (11/12) I ordered a Bosch Dishwasher through Lowes. I was told on-line and over the phone that delivery was guaranteed for 11/28 and that I would be contacted today (11/14) by the install team to set up delivery. When I didn't hear, I called. I was told they could not set up delivery until it arrived and that might add as much as a week. Had I know that Sat, I would have ordered from another vendor.
Today, I asked for the customer complaint line. I was told they would call me. I am still waiting.
So--lots of broken promises.

I recently purchased a 3 pack of GFCI receptacles, installed one of them in a private home in Beau Chene an upscale neighborhood in Mandeville Louisiana. Later I went to install one in my home and found it to be defective so I tried the last of the three and found it too was defective.(In defective I mean they would not reset). I took them back to the Lowe's store in Covington Louisiana where I had purchased them and was told they would not take them back as store policy requires all three in the pack had to be returned together. I also then noticed that the pack had markings on it indicating it had been returned previously, due to defect, but was just put back on the shelf. I then remembered I had one of the same brand installed on my deck. I removed it to add to the pack to make the return. I then went to Home Depot and bought a replacement.Lowe's Blow's

11-16-2016

I went to the White Marsh, MD store to purchase a washing machine. The associates were very rude, unknowledgeable and didn't seem eager to make a sale. We were looking at the washing machines for about 20 minutes until someone came and approached us to see if we needed help. There wasn't any other customer around in the area at that time. We asked about 2 specific models. The associate response..."I wouldn't buy either one" Me: Well, why not? Associate: "Because they are junk, they aren't made in America and the parts are very hard to get and once you buy the product, you will never be able to get the parts." Me: So, what's the difference in each models? Associate: "There isn't one, it's just a way to make you pay more." Me: Well, if I want one, is it in stock? Associate:" I'll check, Nope neither are in stock." Me: If I order one, how long will it take to get? Associate: "I have no idea, it takes a long time." This whole conversation was ridiculous and uncalled for, he was very rude and unhelpful. How are you not able to give a customer an estimated time frame? The associate told us that no other store had either product we were looking for. We got out to our vehicle and started calling other Lowes stores...The store in Abingdon had one of the models we were looking for, 2 to be exact in stock! We made multiple calls to different stores and honestly, your customer service is very rude. We even called the White Marsh store, and your associate answers and says "can I help you?" No store name or nothing! She as well was annoyed to answer any of our questions. I personally, own a company and most certainly can not & will not be rude to my customers. Without customers, there would be NO company. We did in fact, finally go back in and bought a washing machine. A different associate waited on us, that one wasn't as rude, but was not over excited to help us either. We decided to get another washing machine that wasn't on the floor as a model. Another associate from Abingdon store told us about that specific washer, so we inquired about that one when we went back in. We were told if we wanted that specific washer, that would take 30-45 days just to get it in. Not to thrilled of the expectancy, however, we did buy it. We had to go to customer service to ask for more credit on our credit card, which we were approved, however that associate was annoyed as well. When I ask her questions, she was annoyed and was trying to rush me away. I just don't get it. We needed a storm door as well. After the experience we had today just buying a washing machine, we opted out and went to home depot and purchased the storm door today. I live 1 mile from Home Depot, I drove pass Home Depot to get to Lowes and customer service was just plain awful. I am in the customer service field as well...I tell all of my employees if they don't like there job, than find a new one and I do not except any of my employees to be rude to any of my customers.

On the 10/29/2016 I went to the store at Elkin, North Carolina to buy vinyl Venetian Blinds "168424 csn 27-64". I needed three but they only had one of the items. I paid in advance for three blinds with the understanding the other two would be transferred from the Wilkesboro, North Carolina store the next Monday, since that store had them in stock. I waited until the next Wednesday before calling to give them ample time to have them ready to fill my order. I had to call more than once to get a "live person" to answer on that Wednesday. They found the order but hadn't processed it yet. Today, after 7 days waiting I called three times before any one would answer and then after checking they still hadn't transferred the two blinds from Wilkesboro, North Carolina Store, which is just a few miles away and stated they hadn't yet been requested to be sent!

Ordered a Samsung Refrigerator 9/6/2016, showed delivery date of 10/4/2016, then changed to 10/14/2016 and being delivered from North Carolina? Checked on 10/10/2016 and it showed on schedule and we would get a call for 2 hour window. No call so we called and was told it wasn't being delivered and it would be 6 more weeks!

Never again.

Resolution, cancelled order.

I called in on 9/4 about my Samsung dryer. It is 10/1 and my dryer is yet to be fixed. Lowes has been giving me the run around. I purchased an extended warranty and they hired a company that isn't capable of fixing anything. The first technician said the power supply board was out and it took 21 days to get the part and it was the wrong part . They said it was the heating element and they came again. Wrong heating element after third technician came out. Dryer is still not fixed. Lowes is a horrible company. I wouldn't buy a screw from them.