Lowe's
Reviews and Complaints

I received a range and refrigerator today.
The refrigerator door at the top and side is not sealing and coming opened.
I called at 1:00 PM today the store plus customer service which spoke to appliance manager Nathen.
I was told that the delivery people would be dispatched back to my house it is now 6:00PM, 5 hours later no contact whatsoever.
I have food and vital insulin that will ruin overnight.

I need a replacement……
The range had no paperwork at all with it, the bottom drawer has dust and bobby pins, the handle has 4 nicks, looks like the delivery people dinged it when moving it.
The range looks used.

My biggest concern is the refrigerator with the door not sealing properly.
I have taken pics and am seeking further help.
I wish the delivery people would come back and see if they could fix the refrigerator door; I cannot believe they left it this way, the installer was tall enough to see the top that it was not sealing – I had to get on a chair when I noticed the door opening.

I can't believe I am going to have to spend the night with a refrigerator not sealing, I can not leave to get ice for my cooler, I live alone and Lowes might call.
Just waiting, hoping for someone to call back.

Lowes in Pineville Louisiana has lost interest in their employees growth within the store. You can not broaden your skill. It's favoritism within. They put employees in positions that are not qualified and don't have the skills, and the one that does they tell them that they missed it by 1 or 2 points durning interview. Their resume is never looked at for skills and profession and years of service w this company.
Employee with years of service is given 1 year to find a new job or apply for another position and they put someone else in their position that dont know how to run the position. Those employees has dream to become a ASM or maybe store manager. Not now, this company is not about growth, its about the CEO pockets. What happen to audits, secret shopper, Star programs, Voice team? There is no joy work for a company like this. Its like slavery, and that is not what God intended jobs to be like.
If it wasn't for the employees there would be no Lowes. The Employees are not robots or slaves the are human beings wants growth for them in this company. Send the CEO in without letting anyone know and talk to the employee's and see how unhappy they are.
I would like to see a Black manager in the Pineville store that will bring change to this store and everyone eill be treated equally.

I received a special financing offer of 18 months no interest by mail. It says: " valid in-store only now through 4/22/17" with my Lowe's Consumer Credit Card, $299.00 minimum purchase required.

We went to Lowe's yesterday 4/18/17 and got a purchase of $1725 but neither the "associate" nor the manager there knew what to do and I ended up with a purchase of 17 hundred to pay in 6 months instead of 18 months because they told me that consumer credit card customer service should fix it for me.

I have called credit card customer service but they don't know of any offer like the one I got and was told customer service at the store should be able to fix it since they are the ones that can actually see my mailed offer. It's been a pain going back and for trying to fix this. I was even told that same offer will be valid tomorrow at any store.

I am attaching a picture of my receipt and the offer I got by mail. All I want is for Lowe's to honor their mailed offer and save me the pain of returning my entire purchase and buying it again tomorrow (as they suggested).

Thanks for any help.

We took our Husqvarna zero turn mower in for repair on April 1, 2017. We were told it was still under warranty and anything electrical or mechanical would be cover 100% and anything else up to $300 would be covered. We were also told we would receive a call before any work was done that we would have to pay for. We were told this on 3 separate occasions by the warranty department. On April 14 we decided to check at the store on our mower to be told it was fixed and had been there. On April 15 we went to pick it up and was charged $152.50. $30 was for a pick up and delivery fee which is fine but we were not told about. After a few more conversations with the warranty dept they changed what we were originally told and said we had to pay for it because our drive belt was routed wrong. So we had to pay $122.50 to reroute a drive belt that we could have done ourself. The other things that were covered under warranty were not repaired and to get the other stuff fixed now, we have to take it back to the store and pay another $30 pick up and delivery fee. This is the worst experience I have ever had with any store or company ever. The warranty dept and the store need to have the same information and should let the customers know ahead of time. I will never return to lowes for a large purchase again. They have lost very good customers by losing myself and my husband. We went to lowes for everything.

I bought lawnmower (Invoice # 09470) at Lowe's on 8/16 and it would not start on 4/17 with loose coils. I called Lowe's Service/Delivery Dept on Friday morning and they agreed to pick up lawnmower. I have a medical condition and could not bring to store. I waited all day Friday (missed medical appointment) with no call or truck. I called Friday night and Delivery Dept (Kevin) stated that I was on the manifest for pick up on Saturday. I waited all day Saturday with no call or truck. I am now done shopping at Lowe's.

I recently placed an order at Lowes, Governor's Pointe, 9380 Mason Montgomery Rd, Mason, OH 45040 for engineered hardwood/laminate installation. On ordering, I was told 7-10 days and their team would be out to install the product, 1500 sq ft. I paid for the service and explained that I was moving into the currently empty home on May 1st, again I was promised 7-10 days. I was called today by a representative of Lowes, to be told the earliest he could look into my install was May 3rd.I asked why I was promised April 17th? I was told I shouldn't have been told that and basically, this was my problem, no compensation for the inconvenience or lies I was told.

This is not acceptable. If I was told the truth I wouldn't have placed the order and would've gone with Empire flooring, who were slightly more expensive but offered a far greater standard of customer service.
I am moving into our new home on May 1st, furniture will be in place and my two children and pets accommodated. My furniture are heavy antiques, no offenses but I would like these items handled carefully with limited moving and by professionals, the repair would be costly and the pieces can't be replaced.
I would like Lowes to back their promise for installation on April 17th. I don't like being lied too.

I had purchase from Lowes a Drill and Insurance plan, The person who sold me the insurance took down all my information, I lost my receipt. Lowes is able to find original transaction which it was a drill that I had returned and same day bought a different one with the money they gave me on the returned item. They can not locate my return and new purchase. I am stock with an item that cost me over $200 just because they cant find the sale. They refused to exchange the item for me at the store and I have been given the run around.

All I want to do is locate the insurance I purchase for the tool, after all they took down all my information, I saw when the cashier entered it on the registered. I cant understand why they are not able to exchange the item for me.

Ordered windows on 1/20/17. Contract said to match existing white color but the windows that came were BROWN. The color ordered was another manufacturers color and had been done by mistake. I told the installation team but they told me because they had started the job they had to finish. I asked them to call Lowes but subsequently found out no call was made until after the job was finished. Windows were not installed correctly and no clean up was done. No walk through with customer was done. Window manufacturer rep and sales rep came out to check. I showed them the sharp items/mess left by the installation team and the badly installed windows. They agreed. I told them I did not want the same team back and they said there were other installation teams that Lowes use.
Correct windows were then ordered and I'm still waiting on their arrival. (Now 4/11/17.)
Project manager Beth called saying I have to have the same installation team. I said I did not want the same people. I called CPO and spoke with manager Kevin who said I have to use the same company but if they don't have another team then another installation company can be used. I called today and there is conflicting information saying he's wrong.
Lowes has now put the job on hold until I decide to agree to have the same team. This is totally unacceptable and a total lack of good customer service. I am now stuck with brown windows and despite having paid you in full on 1/24/17 I do not have my windows installed. I am unhappy with the length of time this is taking and the fact that you are refusing my request for another installer.

We came to Lowes in Torrington Ct to get a floor quote for laminate flooring and vinyl flooring in the kitchen. The friendly staff set us up with measuring company with a date and time. The measuring guy shows up and right off the bat goes right to the transition of the living room and dining room and precedes to tell me that the rise between the two floors was to great and the installers will probably have to do something here to correct the problem. I had wall to wall carpet and the measuring guy had X-ray vision. He could see the problem right through the carpet. On top of it all he was suppose to measure the kitchen back splash which he forgot and we paid for. Now my wife and go back to lowes to look at countertops and a nice mosaic backsplash. A week goes by and when we get a call back for the floor quote $9000 for approx 550ft laminated flooring and approx 60 ft of vinyl flooring all installed. I was baffled by this quote because it was so high. Home Depot quoted for $9000 upgraded pergo XP flooring upgraded vinyl flooring, granite countertops installed, and a glass mosaic ceramic backsplash installed. This was a huge price difference between the quotes. The floors were installed by a Home Depot contractor and they were beautiful way beyond my expectations. As for the floor problem there was a slight difference by a 1/4 inch which was corrected by a manufacturer recommended exspansion joint. We are now in the process this week for the granite install. Unfortunately for Lowes The scam is being sold by the outside measuring company, Lowes, the installer company just get more money out of potential good paying customers.

I purchased carpet from Lowes in Springfield Ohio February 2016
Was installed April 2016
Fibers and carpet wearing
SHAW said it was cause by not taking care of the carpet I vacuum 3 times a week
They said it was dirty
The carpet is only 9 months old
The lowes said they can't replace it either but can give me a $300.00 Lowes gift card
So I'm out 1100.00 dollars for carpet
Very poor customer service
Very poor corporate service
Will never shop in a Lowes again

I ordered a sliding glass door at Lowes January 23rd. I asked how long it would take the salesman said it depended on how long the permit takes. I got a call from Lowes 2 weeks later letting me know that the permit was issued and the installer would call to set up a date within 24 hours for installation. A week went by and still no phone call. I called again and was given the installers phone number and he told me that his first opening was March 23rd. That's 2 months since I purchased the door! The day of installation I am rudely awoken by a phone call at 6:30 in the morning that there was a Lowes truck outside waiting to deliver the door! Not one person at Lowes told me that the window would be delivered separately! I thought the installer would bring it with him. It was dark out and I had to hold a flash light for the Lowes employees to see where they were going. So then the installer shows up and realizes that the door is the wrong size and it could take a while to get the correct one installed. I was so PO'd I called the "Manager" who ended up being the "Asst. Mgr." told me that she would check into the situation and call me back. Then another Lowes employee shows up when the installer gets back from the store and tells me some lame story about how things got screwed up and made it sound like no big deal. I guess Lowes decided that they could use that window but it would have to be made to fit! Since I know a little about Home Improvement I knew a 1/2 inch was no big deal but it was just the point that it wasn't what the installer measured for. After the installer went to the store to straighten this all out he brought back the materials he needed to install the door properly because the Lowes employees that dropped off the door didn't bring it with the door! I never got a call back from the manager because the guy who showed up from Lowes was sent here to "take care of the situation" I told this guy that I still wanted a call back from the Asst. Mgr. She called me back and I told her that I was still not happy about getting woken up at 6:30 in the morning and that I was very disappointed in Lowes. She tried to make it sound like she was doing something nice by telling me that they didn't charge me for the extra labor and materials. I told her that there wouldn't have been any extra labor and materials if the door was the correct size! I decided to call the corporate office to complain and they said I would hear back from the local stores top manager within 24 hours. I hope I don't get another lame story! It seems that the only person that knew what he was doing was the installer and he did do an excellent job and even cleaned up!

I submitted complain against Lowe's and received response from Complain board. I was informed Lowe's customer service will respond within 7 business day. It has been over 20 days without response.
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Your complaint has been forwarded to Lowe's Home Improvement / Lowe's Home Centers customer service. You should receive a reply from the company representatives within several days.

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I arrived at Lowe's hoping to purchase a closet door, in which had to be costumed ordered. I asked a associate for help and his response was, " I do not work in this department and the guy who was suppose to be here called in sick and the next shift starts at 2. it was 1:30 at that time. spoke to manager and she also seemed to not find someone to help us. Because no one knew how to order some custom doors for us. If our time means nothing to your company then I assume our business doesn't either. We left with no doors and no help form anyone (even your manager). we ordered our doors elsewhere. We can never find any help when needed and if ever an emergence happened we could NEVER depend on Lowe's to help us. I do hope someone takes the time to read this and care about customer service in your business. Our time should be valued and some courtesy should be given to customers.

I purchased $11, 000 worth of kitchen cabinets from Lowes in Carlsbad, CA. One reason I shopped there was that they offered a 10% rebate. It took 4 trips to the store to complete the order because only one associate was able to make or change an estimate and he was often not vailable. When I finally completed the order, I was told that the rebate was in the form of a Lowes rebate card, not cash or a discount on the purchase price. OK, I bought them anyway. I was directed to enter the sales data into Lowes' rebate website and after completing the form, was issued a tracking number. That was 9 weeks ago. The rebate form says that the rebate will be processed in 6-8 weeks. Needless to say, I haven't received it nor does the tracking number work. In the last 9 weeks Lowes has contacted me by email 3 times saying that my sales date "was not captured" and that I needed to provide it. I replied to all these emails. I was also contacted in person by telephone by someone asking the same question. I told her the sales date and that I had already answered the question by email. When I finally was able to contact someone in person at their provided phone number to find out the status of my rebate, I was directed to resubmit the request by mail as Lowes "was having trouble with the rebate website". My son had a similar experience with Lowes when he remodeled his bathrooms. I should have learned. I will never do business there again and have spent the $5000 on countertops I planned to spend at Lowes somewhere else.

Second time within a year asking for help and 'Roger', kitchen cabinets, at Madison Heights, Michigan store. Both times I treated as if I was inconvenience. The inventory showed 2 left, I which I could understand it would be like a needle Inca hey stack, but at times the inventory items are in fact at store, just a matter of taking a quick look, even in possible other locations in store. Out of frustration checked other stores and they all had 2 in stock. He told me to go to those stores and they might be there. Now, two in stock in all store locations way across town, I said I can go there and and see when he couldn't even search, get out of his chair and help me find them - why in the world would I go to other store if two were in stock. Ridiculous and rude and disrespectful.

I'm discouraged because you want detail but limit to 350 characters. What I have written so far is over 1, 000.

I am am full of adhesions that cause a great deal of GI tract problems to the point of vomiting. I have also suffered brain injuries and coma.

Hindsight is 20/20 and It's taken over a year due to my health problems.
Lowe's did me wrong.

Purchased a home and could not get the remote to work. Purchased a matching fan for another room hoping remote would work for both. Called the service department and they said the original fan was too old (2012) for replacement parts and the sensor in the fan was probably broken. After telling me how to reset the remote I tried several times. His answer was to purchase a new fan. I told him about a blog I saw about replacing the battery even though the blue "Harbor Breeze" lights are working on the remote. He said if the lights were working the remote was not the issue and that the fan would need to be replaced. I did purchase new batteries. Reset the remote as told and the fan worked immediately! Next time, try purchasing new batteries first thing. Company is obviously not very informed.

So we purchase cheap Lowes carpet to install in my mother-in-law's finished basement. 600 square feet, easy job.

The installers show up and I'm there to supervise. I take a vacation day off from work. Two guys, two separate trucks. I see padding, but no carpet. Hmm. So they rip out about 2/3rds of the old carpet and move furniture to the one remaining carpet side. They come upstairs and tell me they're going to pick up the carpet. Uhhhh ok...that's a half hour round trip wasted when you should have picked it up already, but whatever. An hour goes by and they're not back...uh oh. Two hours go by and they show up. Guess what? 'Uhhhhh the store messed up and they don't have your carpet in stock. They'll give you a call.' Ok genius...you had 3 materials to pick up and you only got two. Do you tear a roof off and then realize you don't have shingles? So after turning 9 shades of ticked off for an hour and a half, I spring into action. I go over to Modern Flooring America and make arrangements with them. They show me the carpet is in stock...awesome. So I go back to Lowes and go back to the flooring area. "Welcome to Lowes can I help you'. 'Yeah you can, because I'm pissed off'. I had their attention at that point. They try the pissed off customer BS of can we give you money back, blah blah blah. I told them, I want my money back in full...because if the job is this screwed up to begin with, I hate to see what the final install looks like. They give me a full refund in cash at the service counter.
Now let's review how epicly bad they skrewed up:
1. Didn't check the carpet inventory before starting the install.
2. Tore up the carpet without considering #1 above.
3. Didn't contact me to apologize.
4. Didn't contact me to make arrangements for another carpet that was in stock (while the installers were still there).
5. Absolutely no contact from the store until I walked in 4 hours later.

The only saving grace is they left the pad in place. Not only did they do more damage than simply not doing anything at all...they simply didn't care.

We had another bad carpet install from Home Depot last year so I wasn't going back to them. At least the Home Depot guy had enough brain cells to bring ALL the material when he came.

We had special order to pick up at Lowes in Pine Bluff, Arkansas. I called them at 9:00 a.m., to let them know I was coming to pick up order . It was not at the service desk when we arrived so we shopped around until 10:45 and still no special order at the service desk. We asked several times about the order but got no response, we asked to speak to the manager and still got no response. The people working at the customer service Dept. Were all black and they were to busy talking and acted like they could care less about helping the customers. We did finally get our order after getting someone working on the floor to get it for us.
I'm not wanting anything from your company but I think you need to know how your store is being run.

Helen Hulse

Contractor thru Lowe's- installed most everything wrong. Paid a huge sum of money in Fall, and the kitchen is still not done (February). Flooring was installed incorrectly, then walls were not finished, cabinets hung (but with quality flaws), backsplash tiles crooked, grouting & caulking is a mess. NOW, still waiting for floor to be replaced, cabinet replacement parts, and backsplash to be fixed. They are sending new contractors to fix everything. If God gives everyone grace, it may be completed by mid-March.

DO NOT remodel kitchens with Lowe's without "vetting" their chosen contractor. A hardship (emotionally, fiscally). There are layers of management (Lowes Production Office, Store), so you get to speak with 4-5 people, essentially managing the project yourself.

Lowe's do not care; they simply are trying to figure out if they can stop the bleeding on their balance sheet. In the meantime, my family's life has been negatively impacted in all ways.