Lowe's
Reviews and Complaints

Frigidaire Refrigerator purchased March 11, 2015- Model # FFHS2611LWF- Serial #4A42832408. At time of purchase, also purchased Protection Plan.
First service call on June 22, 2015 when ice and water dispenser in freezer door stopped working. Protection Plan called a service provider to come. I was given a time and date for them to show up. Subsequently, I received a phone call from the service provider who stated to disregard that date. They wanted to know the problem and then they set up another date and time. I was pleased with the first service call which took place on 6/25/15 when technician replaced parts. On July 6, 2015, my refrigerator started freezing produce in my produce drawer. I called the Protection Plan again. Again the Protection Plan contacted the same service provider and they came out again. In November 2015 the problems came back. I now have my refrigerator turned down to 1- the lowest level- my produce continues to freeze, food going up the shelves is also freezing. The Protection Plan once again arranged for the service provider to come out. on November 16, 2015 I had the 4th visit from the service provider and parts were replaced again.
Now, as of February 1, 2016 I have been dealing with the Protection Plan for rectification of this problem. The same problem continues as from all previous contacts. I have found it necessary to ask that my phone calls be taped as I have noticed many different Protection Plan employees getting involved and I have not had the same response from each person. Most recently, I have asked to speak to Executive Support. At first this person was very understanding and took it upon herself to call me back and let me know what steps she is working on to rectify the problem. My phone call with her on 2/5/16 consisted of me hearing from a gentleman stating that the service provider no longer wanted to service us. Upon this message, I personally called the service provider to ask if this was true and they said "no" that the Protection Plan was probably trying to get our of honoring the Lemon Law. The woman I spoke with at the Protection Plan, Executive Support, said she would look into this and let me know. She had researched and she said she did not see any other service providers in our area that would service us. She scheduled me for 2/9/16 but did state to remember when the Protection Plan schedules that is not the date the service provider comes but the date they call to "triage" the situation, She was actually asked by me why now, all of a sudden the Protection Plan people were no longer calling me but now contacting my husband and leaving messages. As of 2/5/16 she was to double check with Protection Plan staff to see what can be done and she said she would call me back yesterday, 2/8/16 evening. I never received a call.
Subsequently, my husband received a call yesterday from the service provider asking that we call to set up an appointment. To keep less people involved, I called the service provider back and was to get a return call to set the appointment time up. (When I called back yesterday, I didn't get the scheduler but someone in the parts department- he assured me I would get a return call)
Last evening my husband received a message from a woman- not the woman I have been dealing with- stating that our RA request would not be honored.
Today, I attempted to call my Executive Support contact as of 10:30 am- left a message. I contacted the service provider and they are to have their office manager call me. I have also been in contact with the Assistant Supervisor from our local Lowe's.
I want remedy of this matter. I need a working refrigerator and I ask for someone to get back to me so this can be rectified.

The generator I purchased from the Lowe's Store (31624) located in Garden City, New York required service (002538), and so I arranged through the Lowe's Service headquarters to have it brought to the local Lowe's center for dispatched to the Lowe's assigned repair center. Service Date In: 1/10/2016; model#030430; serial #[protected].

There are two areas of complaint:

1. There was a delay of one week to have the generator dispatched because of confusion on what and where the generator was located for dispatch. If I did not record the item number, model number, and the person I spoke to I know there would have been undoubtedly a longer delay. As one of the customer service reps indicated, "Sir, it is a good thing you had your notes". There was no hard copy receipt, or initial electronic confirmation of the transaction given to me. They indicated that I was good. The indication was that it would take 5 -6 days, and Lowe's would contact me when ready. It turned out I had to contact them, go to the Store, and after another week, with one snow storm I was notified the generator was ready for pickup. I think there needs to be better lines of communication between the call offices (i.e, New Mexico, North Carolina) and the store.

2. So I went back to Lowe's for the pick-up, and brought the generator home. Placed the fuel in the generator, and followed the start-up procedure. The generator on the first pull starts up GREAT. It is humming the way a generator does. Then all of a sudden as I am standing on the side of the generator the yellow oil plug shoots out, and I am being spread by oil gushing out of the generator. After a moment of "What the hell", I turned the unit off. I am covered, and my new cement driveway is covered in the oil. I don't think in the few seconds that the oil sprayed out would have damaged the generator, and my cloths were some old blue jeans and sweat shirt. However, the driveway clean up is an issue. I am trying sand, kitty litter, and newspapers to absorb the oil out of the cement. A simple thing like doing a quality control check to secure the oil plug on the generator before given it back to the customer would have prevented this mess. If the oil had hit was eyes this would be a different story line, and different course of action. Thank you.

p.s. What oil should I replace the lost oil in the generator? What is the best way to clean up the mess on my cement driveway.

Does Lowes not offer any chance of advancement within the workplace? My son works for Lowes paint dept. for two years. He is courteous, very informative and spends time to advise customers, keeps his department well stocked; neat and clean, has always done what was asked of him and he has only asked for two unscheduled days off in the two years he's been there.

When a managerial position for that dept. they hired someone who knows nothing about that dept. How can he happily do his job after this?

I took over 300 dollars worth of paint supplies to the checkout and when tried to use my 10 percent off coupon, the cashier said it scanned expired while it clearly had a date that it was still good. She said this is the second time today that this happened and needed a manager . The manager said this isn't a lowes coupon, so I showed her the LOWES name on it, then she said it must be altered, as if accusing me of this .She wanted to know where I got it, said she can't honor it if it doesn't scan. I don't know what set her off to embarrass me for trying to use my promotional coupon, I was so mad I left the store without my project supplies. I would have called her the b**ch that she is if my daughter wasn't with me !

I agree with the previous comments about this location, I have personally witnessed two different ASMs verbally abusing employees, while Lachele is bad and I have heard her barking at and demeaning at an associate in an area where customers did and can hear her comments. The worst ASM is Rose, she has no business being a manager! As a retired business owner, managing 60-70 employees daily, I would have terminated her on the spot for the way she talked to a cashier one evening, she words like "you are useless" and you should "retire you are so slow" and then she went "ha, ha" as if she was joking, I was embarrassed for this poor cashier, I tried to complain up front but they explained to me they had cut the management staff and Rose was the only manager on duty. Great plan Lowes. I just will no longer shop there and will ask my friends and family to not shop there.
Can't wait for Menards to come to New Lenox. Life long New Lenox resident.

On November 30, 2015 I purchased a stainless steel GE refrigerator along with blinds for 18 windows. I moved into my new home on December 30th. The delivery of the refrigerator was scheduled to my newly built home on December 31st. Two delivery men arrived from the local Lowe's store with my new refrigerator. Upon completion of setting up the refrigerator, I noticed that the freezer door had a couple of dents in it and my new hardwood floor was scratched. The delivery men said they would make sure a replacement door would be ordered and went on their way. Curious that I received no paperwork regarding a replacement door, I called the local Lowe's store on January 1st to confirm that I would be getting a new freezer door and discussed the scratched floor. After speaking with the store assistant manager I learned that, since the freezer door contains electronics and tubing for the water/ice dispenser, I would require an entirely new refrigerator, which I was told would take upwards of 2-4 weeks. After returning home on the 2nd, I opened the refrigerator to a balmy 65 degrees; the frozen meat was completely thawed and spoiled, and there was a puddle of water in the bottom of the freezer. It was then that I noticed the water on the hardwood floor next to the refrigerator had run into the dining room. The hardwood floor was visibly warped and damaged. I immediately called the local Lowe's store again, speaking with another assistant manager, who ensured me that all would be made right, and he would send people over to take pictures of the damage and to deliver a temporary refrigerator ASAP (“free of charge”). Later that afternoon, a couple of delivery men from Lowe's arrived with my temporary refrigerator – a small white absolutely featureless Frigidaire unit that, upon confirmation via Lowe's website, is the cheapest refrigerator sold. While removing the damaged GE refrigerator from my home, several noticeable deep scratches were made on my new red front door and the door frame was damaged. I immediately phoned the store again and spoke to the delivery manager, about the lack of pictures being taken to document the damage, as well as the new damage. He came to the house to take photos and ensured me that an adjuster would be in contact with me on or before Wednesday, the 6th. Wednesday comes and goes without any contact. On the afternoon of Friday, the 8th, I called the local Lowe's store and spoke with the assistant manager stating that I have yet to be contacted by anyone from Lowe's. The manager was apologetic and needed to check some things and ensured me that he would call me right back. With no response by Friday evening, I again call Lowe's expressing extreme frustration. The assistant manager gave me a claim number and an 800 number for the Lowe's warranty office and asked that I give them a call on Monday. I spoke with my assigned adjuster, on January 11th and she stated she received the claim just that morning. She requested I provide her repair estimates. Mind you, I am single with a full time job and am still in the process of moving and unpacking. Since January 11th I have now been passed off to a GE warranty representative. She has requested I provide her with additional photos. I emailed the Lowe's warranty adjuster on the 14th asking for an ETA on the replacement refrigerator and blinds in which I received no date; therefore, on Friday the 15th I sent her another email and received an out of office response as follows: On Saturday, January 16th, I submitted a Customer Support complaint on Lowe's website. In an email response, I was assured that I would be contacted within 24 hours by a representative of the local Lowe's store's senior management team regarding my replacement refrigerator. I was also assured that a senior claims adjuster would be contacting me within two business days. As of 10:30 am CST on January 20, 2016, it has been over 80 hours, and no store representative has contacted me. I have also not been contacted by a claims adjuster, or any other representative from Lowe's. Still nothing…. While it is an aggravating experience to have your brand new refrigerator fail within a couple days of installation, the far more frustrating experience is the way in which Lowe's has handled this situation. However, the most devastating experience is watching your brand new house be marred within 3 days of ownership. To recount the ways in which Lowe's has failed: • Freezer door on fridge arrives dented • Wood floor is scratched through the course of delivery • Front door to home is scratched through the course of delivery • Temporary fridge is sub-par • No adjuster follow up by day promised • No manager follow up after promised • Handling of case is punted to a Lowe's 800 number • Lowe's warranty punts it to a GE representative • Lowe's and GE appear to be passing the buck on the responsibility (floor scratches vs. floor water damage) • I must take the time off from work to acquire and provide repair estimates to Lowe's • No actual delivery date on replacement GE refrigerator Side note: To add insult to injury, when the 18 blinds were installed on the 5th of January, one set was the incorrect model and another set doesn't work properly. I will now have to try to contact someone about the malfunctioning set and then take time from work to be available for the replacement installation. As of January 20th, I have received no information regarding the delivery of the replacement blinds. EPIC FAILURE!

I called and scheduled a service call 2 weeks later for my washer and dryer. Bought them from lowes in lake Jackson, tx and since they were bought in 2007 they wouldn't service them. Called the repair service line was scheduled for 8 to 12 noon 2 weeks later (1/15/16). Called them to be sure we were still being serviced and was told between 10 am to12 noon. Called again when no show or phone call at 2 and was told they would be 4 called at 4 and was told I would receive a call from the tech by 5. Called again after 5 and was told the tech wouldn't be coming But I could reschedule which would be 2 more weeks later. I would never never buy another Germany made Bosch appliance since it doesn't seem possible to get a tech to come to service it

The Lowes in Pasadena, Texas makes up their own return policies. When I tried to return a tube of caulk out of a contractors pack, they refused it unless the entire purchase was returned. Nothing on the back of the sales slip or on the ad suggesting you buy the pack says this about a return. The staff are very unprofessional to say the least.

This happened at the lowe's store at 1601 columbus street, bakersfield, ca, 93305 on 12-28-2015 at 5:30 pm I was given a pair of gloves (Valued at 19.98) that was purchased at a lowe's in arizona for a christmas present I went into the return department to exchange for a larger size, I told the clerk before she did anything that I was only interested in exchanging for a larger size, so the clerk working the returns took the gift receipt and gloves and with out asking me any questions very quickly she credited the gloves back to the credit card that it was purchased on, I said to her again that all I wanted to do was to exchange for a larger pair she said sorry you gave me a receipt, this is our policy and can not be reversed, this person never offered an apoligy and showed very poor customer service. I started to leave the store without my gloves and because the clerks actions was so poor I decided to bring this to the attention to the store manager who was suprisingly very unperfessional as well said the same thing "this is our policy and can not be reversed"..."so the out come"... The store took possession of my gloves, and the person who I won't see for another year that purchased those gloves for my christmas present has had their credit card credited and I walked with nothing. I am not going to contact that person to repurchase those gloves, so with that being said, your store policy is wrong and it needs to be changed, as far as i'm concered this transaction if left in current state, that ($20:00 pair of gloves) will be a deciding factor for every other box store purchase I have in the future. If you feel this is worth pursuing, or like to lookup my account to see past purchases you can contact me at the following : tim barnes, 10001 shadow oak way, bakersfield, ca [protected] cell tim barnes

I had my Lowe's credit card payments set-up to be paid online through autopay. Apparently, the autopay stopped taking money out of my account in September 2015 unbeknownst to me. My credit card was cancelled by Lowe's for delinquent payments. The problem is, they never told me that I had missed a payment and did not warn me that they were going to cancel my card. In December I logged in to find out how much credit I had because I was going to make some home improvements and I found that my account had been closed! I immediately paid the past due amount and started autopay again. I contacted customer service and got some offshore person who was not helpful and would not, or could not, understand what I was talking about and would not start measures to reinstate my account. I don't feel like this was my fault - I DIDN'T make any changes to autopay, but it stopped taking payments out and then Lowe's did NOT contact me to tell me that my account was delinquent. Hello Home Depot. Your my new and exclusive home improvement store.

I have purchased the kitchen cabinet from Lowes Inc. The seller told me the precise day and time, when the delivery men would arrive. I left at home and waited for them, and when I heard the truck arrived, I put my wallet on the table in the hall. One man unloaded the truck and the second waited near the house. I didn’t look what the second man did, but when I came home, I haven’t found my wallet. I filled the report in the police, but I have only guesses, who has stolen the wallet.

As I stated to the Lowes Customer Care representative I spoke to, this was a problem that existed from the time I got the stove and has just gotten worse over time. Since this was an original problem with the over can this still be covered?

I've been shopping for many years at your store. Then today checking out I am informed that Lowes won't except a check from my husbands check book that I signed because he's not present. That account is a joint account and I presented my drivers license to the cashier. Never had a problem before today. I pay our bills by signing my husbands checks and it's my choice not to put my name on the checks. I want to know what I can present to the cashier that will be excepted by the store when I make a purchase using my husbands check book. I would be a fool to use a check I'm not authorized to use. I hope to continue shopping at your store but it depends on solving this problem.

As a Contractor, my time is hectic and valuable. Della, at the Pro desk, understands this and treats ALL Contractors with respect and expedites their purchases. The other day, Roger (at the Pro Desk) told me to stay at the cash register and the girl would ring me up first, before going on to the next person. As he walked away, she looked at me, walked around me and went to the next guy in line, and began scanning his items, deliberately ignoring me. It was NOT the first time she has shown an attitude towards me. I had NEVER walked out before, but I did THAT day! By the way, I'm giving Foxworth Galbraith both the over $3, 000.00 order AND the delivery fee... Lowes has been a disappointment in customer service. Roger and Della are two shining lights in a place that has gone way down, since opening in Marble Falls...The NEXT $100, 000 goes to Foxworth Galbraith, also. They have ALWAYS been Prompt, COURTEOUS and Professional to me.