Lowe's

Whoever answered the phone at the lowe's customer service desk @ 115 foxon blvd. New haven, ct 06513 store #0593 I am just now cooling off a bit after the most angering experience I have ever had in a store. I went to lowe's with my friend so he could by some plywood. We loaded a sheet of plywood and went to the saw table to have them cut it for him. We looked for a call button and none was to be found, walked up and down isle after isle looking for an associate again none to be found. So I called the store on my cell and told the operator where I was an what I needed and asked if he could page someone to help us which he did. We waited and waited so I called again and explained that we were still waiting at the saw and if he could page someone again and this is how the conversation went. O: thanks you for calling lowe's how may I direct your call. M: hi I am still waiting by the saw to get some wood cut can you page someone again please. O: who are you? M: excuse me. O: who are you? M: what go you mean who am i? I am a customer back at the saw waiting to get a piece of wood cut; o: then get off of the “f*ing” phone, click! I must have looked like a cartoon character because I could feel my face getting hotter by the sec. Now at this point I am like “oh hell no!” I walked or half ran from the back of the store up to the customer service desk to see who this person was that just answered the phone was. When I got there the first thing I asked for was for them to page a manager. While I was waiting for the manager to appear there were 2 female on 2 male associates there. When the manager arrived I explained to him what happened and by this time it was down to 2 female and 1 male associates behind the counter. He asked one of the females what male associate was answering the phones. Surprisingly enough they all seemed to be experiencing amnesia. They did say they thought it might be this one guy but they weren't sure. So the manager asked me what I was buying and surprised at the question I said wood, why? Then he said he would come down with me to make the purchase and he would give me a discount. I looked at him and said I don't want a discount I want who ever answered the phones job, that's what I want! So we go off looking for the associate that the manager thinks is the one who was on the phone and on the way he tells me it is store policy not to reprimand an associate on the floor that he would take the associate into his office and have a talk with him at which I said no problem but your going to do in front of me. We get to the other end of the store and there are 4 different male associates standing there and the manager asks one of them were you answering the store phones and he said no. I happen to know that he was behind the desk when I went up. So this manager starts off with i'm not sure who answered the phone and there really isn't anyway to find out who was. So I said to him really! You mean to tell me you have no way of knowing who is answering the phone? He said no not really. So at this point I saw that this was useless and before I went totally ballistic I told him ok. Sense you have know way of knowing what your employees are doing then it will be up to corporate to figure it out then won't it. So I repeated corporate will have to handle this situation being that you have no clue what is going on in your store and I left. Now here's the question will lowe's corporate let this go unchecked?