Hitachi
Reviews and Complaints

I have purchased a new 1.5 ton split inverter AC on 15.05.2022. Since beginning its cooling was a bit low but initially I ignored the issue and thought that the hot weather conditions are responsible for low cooling. However when the AC stopped cooling completely, I registered the complaint at Hitachi customer care.

The engineer visited and inspected the outdoor unit and found that the Gas is completely drained from the compressor as a coil inside the outdoor unit is punctured. The place from where the coil is punctured is inside the outdoor unit and away from human intervention unless and until the outdoor unit is opened by screwdriver and pliers etc. Hence clearly it is a manufacturing defect.

I requested to replace the outdoor unit with a new unit, but I was told that the coil will be repaired by welding and that too will take 2-3 days.

Now my concern is why the outdoor unit, which is clearly having a manufacturing defect, should not be replaced and instead I am forced to get it repaired by welding.

維修工作編號：3290080

型號：RA13RDF

Product was brought in Oct2021. While passing winter/spring after installation never been in used. May2022, first time use had no cold air.

Reported problem for maintenance and repair on 30May2022. Technician arrived 2Jun to say too to remove for repair.

No follow, until i chased and Technician arrived Jun 9th for remove unit.

The technician wa

1. Rude and not courteous.

2. He refused to use hand sanitizer as requested on entering my premise despite pandemic situation.

3. He was not wearing his mask properly with nose sticking out and refused to correct when asked to do so.

While I have placed mats and floor covering for they to step on. They deliberately walk all over the place missing mats and floor covering I had put on the floor.

The engineer took 1 look and did not even take a screw driver out in trying to remove the air condition front panel and made the conclusion it was not possible to remove.

He pointed out 1 screw that was obstructing remove. But he did not request for me to do this if he was Unable or unwilling (to remove that 1 screw).

None the less, this was not actually necessary, . A fact that is supported by the technician that came on my premise in making the diagnosis of needing a repair on 1st Jun!. He was able remove the panel to make the diagnosis of requiring removing for repair with the said obstruction

Clearly the Technician that had came today was to waste my and their time with no intention of doing their work.

It is highly suspicious that Hitachi is deploying stall tactics to defer in meeting their service and repair schedules.

I bought an AC of Hitachi company from Reliance Digital on 16 Apr-2018. From some day my ac is not working properly and I've to complaint to Hitachi AC dealer and they have demand purchase bill and I've already provide the bill to them but they told me that this bill was generated wrong from reliance digital and not supporting me. After all Hitachi AC and Reliance Digital product and services is not good. They are total fraud and face commitment to the customer. Personally I'll suggest please don't purchase Hitachi AC because they are totally fraud.

I am highly disappointed with my purchase of a refrigerator from Hitachi. I bought it in the year 2017 and just within a short span, the refrigerator started showing new problems and a few months later, it stopped functioning properly.

I've shared Product Details below:

Brand: Hitachi
Model: Double door, 466 ltr.
Year of Purchase: 2017
Complaint No and Date: [protected], 03.07.2017

Customer ID: 2167586.

There is no cooling. Even the food compartment is warming up. Plus, there has always been noise problem with it from the beginning - all of this is creating a huge mess because this is a major utility appliance and one cannot do without it.

I am displeased with their services and regret buying this product from Hitachi and wasting my money. I would have gone to some other reputed brand like Samsung or Godrej.

We've always known Hitachi as a reliable brand for years and have always trusted it whenever we considered purchasing high-end electronics and appliances. I never thought my experience with them, their product would be so unsatisfactory.

Hitachi always cites its dedicated customer service panel and their quick redressal of customer grievances, but I have had a poor experience with them.

I even lodged several complaints citing the same issues with the company's customer service department, but nothing helped.

Previously, the representative provided me with a complaint number but since then, has not responded with an appropriate solution. Now when I try to reach out to them, they simply put me on hold or simply dodge the issue at their convenience and ask me to wait.

What kind of services do you offer? Is this what you call professionalism? A customer is contacting for such a long time and you do not even listen to their qualms?

If you are also looking forward to buying any kitchen appliance or other product from this brand, I would advise you to drop your decision. You will feel sorry about it in the future.

My refrigerator is still in the warranty period, so I want it to be replaced or repaired as soon as possible. I have all the required documents for an enclosure but no one is showing up any concern.

I've escalated this complaint multiple times but in vain. They have just got tall talks, fake claims, and pathetic service. Their contact number is mostly never reachable or they simply do not attend your query seriously.

Cooling problem continue
I have bough1 nos Window AC 1.5 ton from Pathak Enterprises District Shahjahanpur (UP) 242001 ON Date11 May 2014. From the First season (at year 2014) AC giving trouble which was installed, H. No-363A, Baduzai First, Tarron Wala Bagh At Shahjahanpur. Then I informed & registered complaint Pathak Enterprises, after few days one person had
came and checked the same and confirmed that gas is very low and he filled up the gas and go, in this year Ac gas fill without any charge due to guarantee period.
Second season (at year 2015) again AC giving trouble & cooling problem continue, again same process and confirmed that there is some puncher in tube & found AC gas leakage, then he filled up the gas but this time charge Rs.2500/- from me.
Third season (2016) again same incident but in this time found cooling problem due to compressor issue, then found compressor is under 5 year Guarantee so change from company but again this time charge Rs.2500/- from me.
Fourth seasom (2017) two time cooling problem came first one ac gas charged & second one Capister change, both occured in different months and chage Rs.2500/-Ac gas & Rs.1100/- Capister change.
Fifth seasonU2018) current time again cooling problem, then informed same. on date-09 april 2018 person had came and confirmed again that problem in Compressor & said that compressor will changed (Compressor in Guaantee) but Ac gas charge you have to give Rs.2500/- but in this time all process is hold.
Sir actually I am very tired from physically & finacelly both. plz understood my situation.in my opinion this product is totally defective
plz replace my product now I am not afford any charges.
My earnestly request you to look into the matter and do the needful. Bill copy are attached.

Regards,
Saurabh Gupta/Akash Gupta
[protected]/[protected]

Dear Concern,

We have purchased Hitachi split a/c 1.5 ton on 24th April
2017 from vasanth & co Asaripallam branch, Nagercoil. The installation was completed on 26th april 2017. From the day A/C connected it is not cooling enough to room and keep on running without cut off. I called and informed next day of installation to the dealer Vasanth & Co and got a phone number of Hitachi service head, Nagercoil. He told it will take some time to cool entire room. so please wait like that...

As i am working in out of station, i moved to Bangalore with in 3 days of purchase. But my family used it for 15 days and we got an electricity bill around 4000 RS and our parents stopped using it. I could raise complaint immediately at that time. But unfortunately i am not able to do it as i am in Bangalore location. I made a mistake there. As we are in out of station, we are not able to use it for last 3 months.

Further to the problem identified on Sep 30'th 2017, we have raised complaint on 1st and 2nd of Oct 2017 to Hitachi service head and hitachi customer care directly. A/c service technician (who installed) visited and informed:

1) Gas leaked, so other person will come to fix the leak and refill the gas for 15 days used product - on day 1 (On Oct 3'rd)
2) Gas is leaking and not able to identify the leakage area. So we need to take it to service office and then they removed both indoor and out door unit and keep it in outside of our home to take it to their office - day 2 (On Oct 4'th)
3) No one come and collect it till now which removed by Hitachi service team a day ago. Still it is in outside of our house where they keep it. As they requested we are ready to pay Transport expense. But no luck and no response from Hitachi service head Nagercoil. As i raised an complaint to National Service Center - Mr Vishal Marar - Manager, National Service Center, they are not interested to collect the product to fix the issue.

Hitachi Complaint Number: [protected]
Reference Number of Complaint raised to Vishal Marar - Manager, National Service Center: 7A1593A4E06

I am not able to raise the escalate to second level of Hitachi Management. Still it is showing "Please wait for 24 hour/'s.Our Hitachi Support team will contact you shortly.Please note if your issue not resolved within 24 hrs.you can escalate your issue to next level.!" I have raised this first level of complaint more than 24 hrs back.

For all these communications no proper response from both Hitachi service and Vasanth & co dealer. I am trying to connect Manager of Vasanth & Co dealer, every-time new person attend the call and fed up with explaining above details.

We have purchased a/c and still we are suffering in hot and watching it in outside of our home that when Hitachi service team come and collect the product which removed from our room.

Our money and time is not valued for both Hitachi and Vasanth & co.

We are highly disappointed with the Hitachi service.

We request you to replace the complete unit with new air conditioner without any complaints as soon as possible. We are ready to pay extra money if needed for exchange or replacement.

Please help & suggest on this issue.

Regards,
Thanesh - [protected]

Since 26th march the hitachi air conditioner is just lying like that only in my house and there is no one to come and install it, i purchased it from ezone chembur, kmall.
The person for installations calls up, gives different location as a reason for not coming, at times he says his 2wheeler has got spoilt. I do not know whom to blame the hitachi people for giving such a fabulous reward fro purchasing their product or ezone who are not concerned once they sell any product.
I am getting a feeling that i have applied for my retirement pension and to get the same i have to approach them again and again.
Just to remind you i have purchased a 29000 / - product.

Dear Hitachi,
Im very upset with my first purchase from hitachi. Everytime after wash white clothes, some of my clothes will have yellow mark or stain (refer photo) . And it is hardly to clean by clean water. I have to soak with detergent & rewash by hand. I've done many time tube cleaning process and I never mix my color clothes with white clothes but it spoil my clothes! Especially my new cloth which just bought! im really can't take it already.I hope you can send someone to check it. Thank you.

Dear Sir or Madam
Good day to you

Would like to complaint regarding the Hitachi fridge model: R-VG710 P3M/GGR issue.

This is 1st time purchased Hitachi home appliance products & dealing with Harvey Norman.
I purchased unit from dealer, Harvey Norman branch Mid Valley Malaysia which delivered on early of April 2014. The order confirmation no: 88584 dated 15-Feb-2014.

At End of June, found not cooling & abnormal noise from behind the fridge(motor) side, reported intermediately to Harvey Norman for contact Hitachi Malaysia for service or investigate. Ms Malina from customer service help to contact and follow up of my case with many thanks.

Contractor from Hitachi came on 03-July-14, 4.00pm; but information from my mother the technical person just only wash and clear the ice only; there no further info from the contractor.

We expected the fridge in good condition since contractor settled & since no further information on it from any side.
Again the same issue happen after two days from the contractor services. We called & complaint to Harvey Norman regarding the issue. The contractor came 2nd time on 10-July-14, 4.30pm & only informed the fridge not completely fix yet since 03-July.
He came for take photos for inquiry factory regarding this issue cause he informed no solution to fix it.

I need to keep follow up closely everyday by myself instead of no any feedback from Harvey Norman to update status.
Harvey Norman the other customer service person ask me direct contacting Hitachi service team instead waiting their follow up.
As a customer, i will keep the right to Harvey Norman that ask customer direct to follow up own for the report instead it should be Harvey Norman responsibility.

The last solution may only 1 to 1 exchange info from the contractor; last message from the contractor on 11-July-14 was pending factory feedback.
He asked us select the fridge power 1st/lower level, can't select over 2 to 5 level.
It really caused lots of inconvenience for my family.

This morning (16-July-14) been contact Hitachi Sales (M) S/B Service Manager, Mr Wilson informed that will check and come back to me. (17-July-14) called again, the service manager informed await the contractor provide report info to made decision/discussion.
It been over 2-3weeks after the contractor come took the photos. Wonder why until now still not settle it!

However, it been taken almost 2-4weeks for my case. The fridge current status is means temporary functional!
As a customer/1st time dealing with Harvey Norman i wonder how it taken such long to solve it & really disappointed with unsatisfactory service.

After above long story mentioned, wish that Harvey Norman related department could handle my case efficiently & update status regarding the solution and target date to close my report.

Upon scheduled inspection of the 2 Ton Hitachi Window AC installed at my residence, on 26/03/2014, I was advised by Hitachi Authorised Service to go in for recharging of gas in the Unit. I was told that the Unit will have to be taken to the workshop for the purpose and will take around a week. I was also told that the Company guarantees a performance of Unit for three months (against gas leakage) once the gas refill is done.
The Company thereafter took the Unit to workshop, did re-fill of gas and supposedly also did testing of the same at workshop before re-installing the machine on 01/04/2014. I was charged a sum of Rs.3750/- towards this by HHLI. On 25/04/2014 when the Air-Conditioner was switched on for the first time, the machine did not work for even 2 hours and let out a hissing sound and stopped cooling altogether. The compressor of machine meanwhile will not shut down. A complaint was lodged on 26/04/2014 to this effect and the attending technician on 27/04/2014 said that the capacitor of machine has given away. On 01/05/2014 the technician appeared with a new capacitor only to discover that the compressor of the machine was not good enough and that a change of capacitor would not help. The machine therefore, could not work for even two hours, despite a gas charging and testing of machine by Hitachi, which set me back by Rs 3750/- . I allege that the HHLI Service centre showed callousness and utter professional negligence in not diagnosing the health of machine properly, while repairing the machine in as much as doing gas re-charging on a machine whose compressor itself was not in a good health to perform any longer. When the machine is entrusted to OEM Authorised service then it is expected of the Company to undertake proper professional assessment of the machine and its health and undertake expensive repairs only if the Unit as a whole is capable of performing. The Authorised Hitachi Service makes a customer pay through the nose but quality of such service is not befitting the repute of the Hitachi brand. It was their professional duty, above all, to assess the health of the compressor of the machine before doing a gas re-fill. I was therefore, kept in dark and put to unnecessary and deliberate loss by HITACHI by such negligent attitude towards service and repair.

As a result of this callous approach of Hitachi I was left with no other choice than to go in for a new Air-Conditioner on after disposing of the machine and was therefore, put to unnecessary financial burden despite spending huge money on repair of my old AC. All the relevant testimonials were sent to the Company and vide my letters dated 12/05/2014 and 27/05/2014 I have requested the Head-Customer care at Delhi and Ahmedabad viz. Sh. Sandeep Gupta and Sh. Atul Chaudhary to take a note of this event and refund Rs.3750/- to me. All such communication besides a number of e-mails have fallen on deaf ears in the Company. It is pity to note that such big brands can behave in such a petty manner with customer and have no concern about their goodwill. All communication copy is available with me.

It is necessary to expose the incompetent service backend of Hitachi and make their Principals realise that a good product happens to be in wrong hands. It is indeed petty when such Companies fleece and cheat customers and make them pay for bad and unethical practices in the name of Service. The Company deserves to be taken to Consumer Court for such unfair trade practices

good day, sir/madam.i would like to bring this horrable and high way robbery i have experience with the above mension company in china.i found this used equiptment company through trade key. i saw a very good used merchine that company has for sale, i contacted them a lady named shelly contacted me, we started talking business, i ask her to send me as much pictures as possibble which she did, i ask her several times through e-mail is that the merchine i will be reciveing, she assure me yes, very good condition merchine, engine looks great, i own a heavy equiptment company so i know about merchine, how ever i ask this lady again do not show me a merchine and then send me something else, she respond saying oh no not at all .i paid in full amount and shipping.when i recived this merchine 1/3/2013 i almost drop off my feet i could not belive my eyes, all the electric wires cut up, side of the engine has a metal plate busted, the water outlets has a piece of wood and cloth stuck in it to stop water leaks, no batterys, the bucket ha no tooth at all, the engineer looks at that merchine and cant belive someone can take people's money and do that to them, this lady has done something terrable to me, please i need to get my money back from this company, and hope they dont do that to any one else, a complete wreck she send me, never send the merchine i paid for, so please help me if you can or advise me what can be done.thank you very much.

MY NAME IS DEEPAK KUMAR MOBLE NO. [protected] I PURCHASED A WINDOW A/C KAZE MODEL ON 22/05/2012 V. INVOICE NO.26 FRM HITACHI OM & LIFE SOLUTION (INDIA) LTD., LUDHIANA (PUNJAB) .FROM DAY ONE SWING OF A/C IS NOT WORKING AND IT ALSO HAVE STARTING PROBLEM. FROM DAY ONE I AM COMPLAING TO THEIR AUTHORISED PERSON MR. SANDEEP MEHRA BUT NIETHER HE IS REPLACING THE A/C NOR GIVING SOLUTION TO THIS PROBLEM PLEASE HELP ME OUT TO SOLVE MY PRBLEM.
DEEPAK KUMAR MOB. [protected] EMAIL ID [protected]@gmail.com
ADD. 436, STREET NO. 5, UPKAR NAGAR, CIVIL LINES LUDHIANA 141001

never buy a hitachi a/c as they have big before-sale promises but no after sale service...i bought a hitachi a/c from croma store on 06/07/2012 with a service promise of "installation within 48 hours". today after several reminders to their call centers i have got just one assurence that my a/c will be inatslled tomorrow, or tomorrow, or tomorrow and today is fifth day after delivery.i tried to contact their G.M. but to no avail, tried to contact any senior manager but again all the same. at Hitachi call center i spoke to mr.MEHUL, mr.ATIL, mr.PRASHANT and a few more people during these five days & everybody gave me the same assurrence "TOMORROW"...WOW ! after many efforts i was given their delhi service center no.(011-[protected]) this no is hardly attended to but after abt 25-30 calls mr.CIBI GEORGE answered the call and there after mr.DHARAM CHAUHAN(mob.no-[protected]), with the assurence that my a/c wiii be inatalled TODAY evening, they are not responding their calls now.i again contacted the customer carre & spoke to mr PRASHANT & narrated him my ordeal abt the whole incedent, he in turn spoke to the service provider in delhi SHIVAM-SERVICES' mr YASHPAL..to my utter surprise the outcome was TOMORROW or SATURDAY or SUNDAY as they are very busy & short of staff.. THANKS HITACHI... my service request no is -[protected], date of purchacing & delivery-06/07/2012, days of waiting for installation-5 tomorrow will be 6th day, , THANK YOU HITACHI, , YOURS WITH POSITIVE HOPE, , sachin dutt..

Ok.. Just Another addition to "n" no. of betrayed, disappointed and exhausted customers of HITACHI.

Dear Sir/ Madam,

SUBJECT: SOS Please!

I bought an HITACHI AC 1.5 Ton (from my very heard earned money), Last year on APRIL 29th, 2011 from ACE TECHNOMARK, GREAT INDIA PLACE, SHOP no. 230, NOIDA .

This Season when I switched on my AC, it just dint work the way it was suppose to, NO COOLING! Because my service was also due, I called up the Customer Care number on 6th April 2012 and requested for the servicing of the AC and GAS filling. And they promised that the issue will be resolved within 48 hrs. But as usual, the LAID BACK attitude of these customer service people (failures) and ZERO customer service communication, No one from HITACHI has turned up to service my AC.

ITS BEEN 10 Days NOW. In between I have called up the customer care no. at least once every single day and requested for the service. And every time I get to hear.. "Sir aapko jo asuvedhaa huee hai uske liye hum maafee chahthe hain.. aaj 200% aapkaa AC service hojayegaa.." and promises are made again, call after call.

I even called up my dealer 5 times during this period.. he promised he'll take of it and now even he is hopeless (imagine our condition) and has been avoiding my calls.

I request you to please take this into serious consideration and advise or if possible take an action against these ---------.

My Complaint No. : [protected]
Customer Service ([protected] ext: 2) Executive's Name: Mr. Mubaarak ( made 14 calls in total)
ACE TECHNOMARK (GIP) Shop No. 230, GREAT INDIA PLACE, SECTOR 38A- NOIDA: Shop Owner: Mr. Karan Contact No. [protected] ( called 5 times)

Noida service center executive cum engineer: MR. Pawan Kumar: [protected] ( called 4 times)

Thanking you,

Kind Regards

Anish Bhatia

We had a huge Hitachi TV. A 60", it was the biggest TV at the time. The screen went bad and we found out too late that all those models and the smaller 50" had same problem. We paid $4K for this TV and we didn't get a recall because Hitachi didn't issue one. To this day they are denying the problem. We even appealed it and said we would pay for the labor to install the part if they would just send us the part which costs over $800 bucks to fix and Hitachi would probably be out less than $100 bucks with them just sitting in the warehouse and they denied that request. We will NEVER buy Hitachi again.

I got a Hitachi LCD TV – L32a01A on 4th Apr 2010 for Rs. 38000. On 20th April 2011, the Hitachi LCD TV display suddenly crashed. I was able to hear only the audio and could not see the video. Hitachi’s service center not available in Hyderabad. and other local services they charge for screen around 15 to 18 thousand it not fair,

Hitachi LCD TV is Rs. 38000 which I feel is total waste. People kindly avoid buying Hitachi products. They are big time cheaters in India none of Hitachi products are successful.

Dear Sir, I purchased a hitachi t.v.29" about 15years ago. We derived great viewing pleasure as the t.v gave us trouble free service.We have a sentimental value for this t.v and therefore do not wish to dispence with it.T.V modelisc2980fs/code121 serial no s9c002588.About a month ago the t.v. stopped functioning. We tried to speak to the local dealer but he said its to old and therefore he is unable to help. Moreover the t.v is made in singapore therefore spares maynot be available.My request is that someone should atleast visit us and identify the problem.I am an old man and donot have the strength to carry such a heavy t.v from pillar to post. Pl. help me. Regds deepak mehta mob no [protected]

I own a Hitachi Hybrid Camcorder that I paid close to $1, 000. In order to transfer videos from the device to the PC you need to use Imagemixer software that was bundled with the camcorder at time of purchase (no other way to do it according to Hitachi). I recently upgraded my desktop and the Imagemixer software was over-written. I tried to reload the software from my back up and it didn't work. Hitachi support wants me to buy a new license for the software saying the software license is linked to the original disk. You can download updates and upgrades from their software site, but not the main software. When I called the software manufacturer they said they are not allowed to help me but Hitachi's claim "the license is linked to the disk" is inaccurate. Hitachi is clearly trying treat software as a "replacement part" and gouge me in the process.

Their support team was not very helpful and offered no other suggestions than "try to find the original disk" or "call our distributor and buy a new one". I guess I won't be buying any more $1, 000 items from Hitachi - they really showed me!

Bill D.

my window ac is not working properly I have lodged the complaint to your Kanpur Office but they have not attend the complaint properly inspite of my various request to your service centre Kanpur (UP) . Please look into the matter personally & advice to your engineer to
check cooling of my ac & visit after 6pm at any day.
thanks & regards
Savita Srivastava, Mob. [protected], [protected]

Sir,
On 31/08/08 I bought a three door Hitachi freedge model no RS-37SVND FROM Varun Electronics Rohini Delhi.From the next month there was problem in the machine of ice not making.After that time I complaint so many times to Hitachi Customer Care, every time a executive come to my home & tell a different reason.Once the executive told me to buy a new digital stabilizer & I already have a automatic stabilizer.Atleast I bought a new digital stabilizer, but the problem still the same.Again I make a complaint to Hitachi on30/04/2011, the complaint ref. no. is [protected] . This time the executive asked me to keep my fridge outside from kitchen & I did it, but the problem is same.Every time when the executive come, he charge me Rs.285.On 11/08/2011 once again I make a complaint to Hitachi, the ref. no. is11081100490. Today one executive came from Hitachi & told me that there is gas leakage in machine & we will refill the gas & u will have to pay for it Rs.6000/- I only want to know that when my fridge is not working since 31/08/08 & Iam continously making complaints since I had purchased it, why I should pay for it ?
This is one of the worst experience of mine to buy a Hitachi Product.
Thanks