Hitachi
Reviews and Complaints

Hitachi after sales service is pathetic...I bought Hitachi Ac and asked them for 2nd service under warranty, their technician spoiled the circuit of my AC and even after that it's near about a week my AC is not working...i have called their customer service more than 100 times(only 5-6 time got connected) and each time that SOP written statement- Sorry for trouble. No resolution for my problem.
Even they don't provide the address of their service center(Vasundhara Ghaziabad). This is b/c their service centers are operating under some house in residential areas which is illegal...they are also breaking the law by running the service centers in residentail areas...

Called Service center more than 200 times in last 5 days but no response, somehow searched the address of their service center and when i reached their I found that they put off their landline phone...

I will not go for any product of Hitachi in future and tell my friends to avoid this company...

Horrible experience...

Unprofessional people...

I want Hitachi to refund the cost of my AC...

Complaint No: [protected]

Hi recently bought a Hitachi AC 1.5 ton with 5 Star rating.
The AC was installed after a delay of 3 days but did not cool properly.
We used it for some time thinking it will become OK but after about 2 months we legged a complaint to the call centre on 18/June complaint no [protected].
Promptly the service Desk executive informed us that the compakint would be solved within 48 hours. I called the desk again on 20/June as no response came from Hitachi.
They escalated the call but still no response till 22/June where I had to call again.
The last call I gave was 24/June and till the neither the SD nor anyone in the department had any clues on what is the status of the call and why the SLAbreach has happened. All they ke saying that the matter has been again sent totheNoidaservice centre. I am unabletouse the AC inthehot weather and the whole purpose orbiting the AC is getting defeated. Also I had heard very good feedback onHitachi products but after my experience withtheHitachi product I will never buy products from Hitachi again.
I would like Hitachi to take back the AC and refund my entire amount

Kind Regards,

Sunil Mehta
[protected]

I had purchased hitachi follow me ac, model no. RAV 023EQD on 18th april 2010 from Malhotra Enterprises which is an authorised dealer of hitachi in delhi ncr.On 30th may 2012 at 130am the ac started emitting smoke and immediately caught fire.This was disastrous as the ac burnt down completely and the fire spread to other areas of the room. Such a technical blunder from an appliance such as an ac is completely unacceptable, as, if i was asleep at that hour of the night my family (which includes my two year old daughter) and i would have died that night. We have yet to come to terms with the horror that has happened. I hope that this grave incident is looked into at the earliest and i be compensated for all the damages caused.

I purchased Hitachi AC thinking the product is good. I experienced very bad customer service. I purchased it on 4th April in Rathna Fan house in Chennai and the ac got delivered to my on 6th April 2010.
Till date (10th april 2010), the AC have not yet installed. I called immediately to the number given by the dealer for the installation, they informed it will be installed the next day on 7th. However, they haven't turned back. I called again and again the next day, the number was swtiched off and the other number was always busy. Once I got the line and shouted at them to install, they called after 5 mins and informed it will be done by next day 10th April and again it was a lie from them . I contacted Dealer to get the number, found the hitachi customer support haven't booked my order to install the AC. This is the worst service I ever experienced from a MNC company that too. Almost I have called all the known numbers in Hitachi and nothing has worked out. Please let me know how should I proceed with this. How can I file a consumer Complaint on this.

Regards
Satish R

Hitachi ac not working since it was installed ..complain was filed again and again but no response for the service ..do help otherwise a step is taken against company and dealer for selling old stock and case of thugging

Hitachi said to replace the bulb on our 42V710 4-year old tv when our colors looked washed out green/yellow. Made the problem worse; more obvious. TV Repair person verified the problem was the light engine when we told him the Red, Green, Blue color only settings showed good red color, good green color, but the blue only option showed nothing but dark swirls and blotches all over the screen. Hitachi said our set was too old to support and said to contact their "appeals committee" if we didn't like it.
Check out this corporate statement from Hitachi website, "The value we intend to foster and build upon is that of a company trusted by customers and society, a company fully responsible for its actions." Thanks for those beautiful words that mean nothing to me as a customer and member of society who has been ripped off by Hit-ow-chi.
My husband's planning to take our yellowvision out back for target practice!

I have purchased a 390 lit .inverter refrigerator on 08 05 2114.At the time of the dealing iwas told by the dealer that the product is
guaranteed(?) /warranted for any defect for 365 days .On 5th of May 15 the refrigerator developed a problem with its ICE making
system.I tried with all the telephone nos provided with the bill& papers that was given to me by the dealer at the time of purchase.finally i visited the dealer on 11 05 15&explained the fact, they immediately contacted to the call center of Hitachi& my complaint was registered also I told that the product has gone out of guarranty & I to 500 to the technician &if any part is replaced i have to pay the
price for that.In this process I had to pay Rs 940 for the spare & Rs 500 to the technician &Rs 1124 for A M C for one year.
I PRADEEP GHATAK from santoshpur kolkata expessing my feelings about the so called world famous HITACHI & just trying to safe those intending customer of Hitachi brand product..

I agree that HITACHI IS GOING DOWN AND DOWN. My complain has been done on 6th may 2012, reference number is [protected], and today is 21st may 2012, till date none of them got connected to me inspite of my several mails / calls / reminders. What is wrong with these poeple cannot figure out?... Can hitachi top management team call me up in the number registered with u people via reference number mentioned above...

need to complain that i have purchased a Kaze 3 star split air conditiner, but swing not working - complain number [protected]

i had purchased & gifted sony bravia LED, and hitachi split AC KAZE three star.since its installation the swing is not working.its been 5 days now that nobody has attended the complaint, my position is getting occward & i feel insulted now, pls get the swing problem sorted out ASAP
my contact number is 91 [protected], i had also spoken to area head on his mobile [protected] (Hitachi)

HITACHI' SERVICE IS POSSIBLY THE WORST AMONG ALL VENDORS. THEY JUST DON'T GET IT. The Service agents are always busy, they have no empathy towards their customers. It was a terrible terrible mistake buying Hitachi products.

i have bought in March 2011 split AC 1.2 tone above mentioned model from HITACHI autherised showroom and they have installed the ac (installation done by hitachi Home &life solution India) patparganj Delhi
since the whether in delhi March and April was good there was no requirment of AC so i have started using last week.
The Ac was not at all coolling the room so i made complaint on 31 st April complaint number [protected].
After repeated follow Technician came on 4th May checked and said the capacitor problem so he came next day and replaced in 5th may. no effect of cooling complaint was made again He came and checked again on 6th may he said there is requirement of Gas filling.
Again repeated follow up 7th May the gas was filled by the technician .on that night I could not able to sleep again the ac was not cooling.
. I last the Hope in HITACHI. I was having Good image on HITACHI. That is why I paid more for the AC. Now the service centre is not picking up the call and u the helpline number35324848 server is down and they are not able to register my complaint.
after repeated followup technician came on 8th may said the outder unit is to be replaced .
today is 11 th may no body attended even afterrepeated follow up . NEVER PURCHASE HITACHI. Thats my humble request to everyone otherwise if your AC gets any problem, you will go through a horror time for sure.

Best AC with Worst service .
I purchase window AC last year. Just after 1 year of warranty is passed, gas is completely leaked out of my AC. I made complaint (ref Number :- [protected]) in AC service center for last 8 days and only thing they did, they sent an engineer to check my problem and told me that it has to be towed away to repair center but even after 8 days no one has come yet. I have the record of all the email communication that I made with them but all in vain. The don't listen calls or rarely respond to your mails. NEVER PURCHASE HITACHI. Thats my humble request to everyone otherwise if your AC gets any problem, you will go through a horror time for sure.

Hitachi is worst in customer service. I donot know what kind of Japanese compnay is this, does not care about the customer. People working there are NOT bothered about customer at all. Sorry ! to say, but donot deal with this company. I had very frustrating experience in my life so far. I bought 7 split a/cs and spent more than 2 lacs INR worth but they donot give a damn. I am chasing those jokers for last 8 months for replacement of problematic a/cs (replacement was confirmed by their engineers though). I have contacted all possible people in Hitachi except their Global CEO / Hitachi Chariman. I wish he reads my mail and holds someone accountable in the company for this messed-up customer service.

Dear Sir

During Last 3 Months in My AC (Follow me Model) Water Leak From Front Panel And Due to This Wooden Tiles of My Room Will Be Damaged, Already Thrice or more than This Complain Attend by Your Poor Service Partner But it till Not Permanently Repaired and we are Continue Follow-up For Repair the same but Now they Speak 1-year Service Warranty Period is Over, You have to Pay For This ...If the Problem is Not Correct Completely in past 3 Month Same Problem Persist so its Hitachi Responsibility But They are Not Supporting Us ( Your Service Partner in Bhopal M.P is Very Poor We Suggest to Change them, They Don’t even Know How to speak With Customer ), Please Take Some Action Soon to Clear the Problem .

If it will not clear soon then i have to complain in Consumer Form which i really don’t want Or I will Circulate to All My Colleges and Friends Relative For Not To go with Hitachi products...
.I Purchased the Same from Tarang Sales, Bittan Market-Bhopal in June 21st 2009 ...Kindly take It very seriously and Do needful Soon

Warm Regards,
Vinay Rai
Shivam Electricals & Electronics
Bhopal - (MP) INDIA
Off : [protected],
Mobile : +91- [protected]
Visit us: www.shivamgroups.com

Nobody should buy any product of HITACHI THEIRR AFTER SALE SERVICE THEY DONT CARE everyone should publish in a leading newspaper and should be blacklisted from INDIA

THE WORST, THERE SEVICE AGENTS ONLY COME AFTER THE GUARANTEE PERIOD EXPIRES !

PRODUCT LINE NOT SUITABLE FOR INDIAN SUMMERS,
REFRIGERATORS WORK ONLY IN WINTERS.
ANYONE WHO HAS BOUGHT THERE THREE DOOR RANGE WOULD AGREE.
THE COMPANY & THE PRODUCTS IN INDIA NEED A TOATAL OVERALL.
THERE IS NO CUSOMERCARE .

kmart es mi tienda faborita por los precios comodos esa es la tienda para nosotros los centroamericanos todo un poco mas varato que las demas tiendas soy cincero lo malo que tiene es que no tienen personas que hablen el idioma de nosotros que es ezpanol; asta pronto kmart

I totally agree with the problem, my 60V500 has the red glow, and deteriorated picture quality. I contacted Hitachi, who said I need to have a TV service company confirm the problem. Not sure how much it'll cost to have a company come out and tell me it's a color engine, which is what it is based on all I've read on the internet. Hopefully Hitachi will provide the free part and the install cost be minimal ($150). I've read that they've done this.

lo mismo pasa con los tv 60v500a, estos fueron fabricados con muchas fallas de ingenieros, tanto en su enfriamiento en la unidad de proyección, com en las laminas polarizadas, no se las encuentra, los representantes de hitachi deberían ser mas serios en los servicios que brindan, no solamente vender y listo, los problemas que vengan después no nos interesa, demostrado desde el 2005 hasta ahora que me toca a mi tener uno de estos tv me doy cuenta que la información que brindan a los consumidores es muy pobre, ellos se guardan la información para asi poder cobrar elevados costos de reparación, debe haber o existir alguna ley que repare este daño tan grande que ellos han causado a nivel mundial. Si algún representante de hitachi lee este mensaje por favor evalúen los daños, su marca esta desprestigiada, por lo que veo no solo en los tv si no tambien en las camaras filmadoras, y si lo lee por favor reunace con su equipo de ingenieros tecnicos y solucionen los roblemas creen na pagina pero que de verdad ayde a los tecnicos de todo el mundo a reparar sus equipos con severas fallas de fabricacion, den la informacion necesaria y tengan en su stock todos los elementos necesarios para la reparacion de cualquier equipo, no lo pongan a uno a adquirir las unidades completas, en este caso el mio la unidad de optica dentro del tv 60v500a, yo necesito las laminas polarizadas que estan entre el lente y la pantalla lcd. mi direccion de mail es la siguiente: comisionista123@hotmail.com

I will not be purchasing any more Hitachi products..I am thorouly disgusted with my 50" rear projection tv.

I had purchased 2 ton Hitachi Ace Follow Me split AC on19-05-2010 from Utility traders Chandigarh.It was the most expensive AC available in the market.My first year was satisfactory, but my nightmare started the next year after the company representive did the free service.The AC would cool my first floor bedroom like a cooler.We would sweat even with AC and two fans switched on.After complaint several technicians visited my place unable to detect any defect. Finally I was told that there was gas leakage and I got gas refilled at hefty amount.Cooling problem persisted, and now there was ice formation on front panel and unit would stop working altogether.After several complaints they again refilled the gas.By now it was October and the whole problem was put to rest.This year again the nightmare continues, now the compressor has stopped working.After detecting the problem the company technicians have disappeared altogether.I had complained on 30 may 2012 vide comp. no.[protected], send several reminders but to no avail.Suggest any action against such companies to get faulty machine replaced, although I plan to approach consumer forum.These international companies take customers for ride and waste our hard earned money.

Dear Sir/Mam,

We regret to inform you that we have lodged our complaint of our A/C on 18/04/2015, our complain request No. is [protected], After 5 days of lodged the particular complaint till date no one has turned up from your side nor any feedback we have received so far it is very unfortunate that a reputed Organization Hitachi brand in India is providing these types of services to the customers. At the time of purchase this A/C from pawan enterprises bhiwani(harayana)- dt. 8.05.2013 they promised that you will get the best after sale service from Hitachi, but after this problem we have found that this is the worst after sale service we have never seen in our life. If this problem cannot be resolve within next 2 days then we will go for a hard step. As professional i am the advocate at bhiwani (Haryana) and its definite that we take action .

Against company Managing Director (Osamu Kubo).

As per him views he understand that his customers need high quality products and reliable after-sales service. We are backed up by the world-class technology from Japan developed over a period of nearly 100 years. We believe providing high quality elevator comes from the combination of 3stages;
(1)Supplying High Quality Equipment,
(2)Using Sophisticated Installation Method, and
(3)The Back-up by the Efficient Service Network.

We are training each of our representatives to treat customers with highest sincerity, be prompt in their responses, and look for solutions to our customer's needs. The underlying philosophy here is "To look at ourselves and not to blame others." Throughout the whole business transaction with us, we want our customers to be delighted having chosen Hitachi, and continue using our services again and again. It's a continuation of a positive cycle .

All Views Given By Him Is lies .

Machine Details:
Model: WINDOW AC 1.5 TR.
Purchase Date: 08/05/2013

Thanking you,

Sarvjeet Singh Advocate
Chamber No 412
District And Session Court
Bhiwani(Haryana)
m.no-:[protected]

I have Hitachi AC. The electronic circuit board of AC got damage. I called Hitachi Authorized Mechanic to solve the problem. He replaced the circuit Board with new one. He also did some soldering on circuit board. When he started the AC, the compressor of my new AC got damage due to faulty soldering on chip board. It might happened due to shortcircuit. This happened due to lack of technical knowledge to mechanic. Now who will trust on Hitachi Authorized Mechanic.

Sir, we are having problem in our hitachi a/c with 1 month complete. we complaint to the hitachi office regularly but they are not responding they told that they don't have the parts of a/c . So, i request you to solve our problem please i am requesting you sir
harkesh
126/16a vill.daultabad faridabad (opp. chandravati hospital
haryana

I have the same problem, blue haze on the screen. I was told the parts are not made anymore. Did anyone find out where to get a replacement part. Light Engine/Optical Engine. Its amazing how company's get away with providing defect products and the government refuses to do anything about it. Where can I find the parts.

Hot cooling comes again and again after some time and workers not good work

Hot cooling comes again and again after some time and can't working...

i am facing a major problem with this product of hitachi (http://www.hitachi-hli.com/2doorRefrigerator601l.html) and am very frustrated with lodging complaints for to various centers and still no action being taken.

my Hitachi refrigerator is under warranty and as mentioned in the warranty clause if the compressor is not working they will replace it and there will be no charges for gas filling but the service technicians are asking for rs-3000/-

Asking for extra money for installation of window A/c(Hitachi) after paying the same.

I agree with this as well as all the complaints made for Hitachi. They should be asked to wind up business from India.

My issue
A 1.5 tonne was supplied to me by one Vishwa Enterprises on 12.05.2009, tried to get it installed on 15.05.2009 however the same was installed on 23.05.2009 by a totally untrained person. AC was not working since it had no Gas, also confirmed by the person who came to install the same. Supplier took the issue lightly. A complaint was made to Hitachi on 23.05.2009 and their service person arrived on 24.05.2009 certifying there is no GAS and Hitachi should replace. Supplier was unconcerned ready to fill the Gas but no replacement (wanted me to read an open book or have a second wife) as well as Hitachi, after much follow-up, a replacement was sent on 20.06.2009, to the surprise that it was a repaired AC, worse then what I got it, could not be installed/replaced. Would Hitachi be able to compensate me for the Summer I am facing since 12.05.2009 without AC. HAHAHA.

Since all efforts are lost and 40 days patience is enough, I would be sending a "BEWARE OF HITACHI MESSAGE" to minimum 25000 e-mail IDs of my Company officers across India and also see that Hitachi is banned for future supplies in my company as well as the supplier Vishwa Enterprises (A Career dealer also) for supplying sub-standard material and adopting such unethical practices. My second step is going to Consumer Form and seeks damages for the loss of 40 days.

Material S. No. as recorded on the Final Call Report (prepared by a person probably who doesn't know English - A Hitachi Standard) M/c No. 090D19561, Com S.No. 333DT 8130671 Model RAV019EOD

I bought & nos. Hitachi AC's out of which 2 never worked. The service department never responds, the dealer is a fraud and the product useless. If you are looking for peace of mind, never buy HITACHI.

Mr. singh's complaint/review seems to be quite authentic. i fully agree with him. if that is the case with hitachi, i also strongly recommend not to buy it.

I have also bought carrier AC in 2005. And after this it is several times, I have faced the gas leakage problem. Now, it has become hell to me. Read my complete review on the below link:

http://www.mouthshut.com/review/Carrier_Celesta-144639-1.html

Never buy any carrier AC product. It is the worst.

From the day we bought air conditioner we are facing lot of problems one by one and I am very much shocked such a big brand product gives lot of problems.

Dear Sir,

Please note that AC of MIS dept vide s/n - K7455 is lying idle since 25 feb 2010 due to fauly compressor as conformed by your service engineer. Though your service engineer attended this machine, but till date it is not repaired.
So please arrange to repair/replace the compressor as early as possible to run the AC effectively.

Regards,
Om Prakash Singh
EDP.
Neo Metaliks Ltd.
Contact no - [protected]

First, complaints should log @ [protected], so that hitachi can track its calls.

all above are very old complaints, if you are having any issue with product or service, you must log your call first at helpline no., second do get your complaint/service attended by authorized service centre people. (check id card with technician).

mostly it has been noticed customer ask service only in 1yr warranty period, after this all taking care of AC remain fun only.

AC is also a machine, which needs regular service like your bikes and cars. So do regularly get your AC services atleast twice in a year thru authorized service centre only by logging call at helpline no. only.

Also you can opt AMC in case you have 2 or more ac's, call helpline to understand scope of AMC's.

Regards.
Hitachi Customer - since 2 years.

I fully agree. HITACHI is just a name and they do not live up to their brand. Last week I purchased Hitachi AC form e-zone, Goregaon, Mumbai and I was told that installation charges would be Rs 1500/-, while the Hitachi fellow asked for Rs 3500/-, which was exhorbitant. Later I got it personally installed for Rs 1500/- only, but Hitachi people forced me to shell out Rs 1000/- to fill the Warranty form. But after inspection by Hitachi engineer, and his confirmation about proper insatllation, aound 4 glasses of water came out of the inner unit once it was Stopped. Though it was running very well since 2-3 days before this. It seems that these service providers do not have qualified engineers and after sales service is POOR.

The moral of the story is STAY AWAY FROM HITACHI ACs.

Hi,

HITACHI- (HIGH TENSION HITACHI)

Pay High Price and
get product with worries.

Pay High Service Charges
and get thankless service and
add on to your telephone bills for
follow up.

This is Number One AC Company?

I don't think it would matter which company made the equipment, by the sounds of it you have not had propper trained engineers to fit it. If the systems leak refrigerant or are not installed correctly regardless of manufacturer they will break down very quickly. Obviously the first name to blame is the one on the equipment, Hitachi, Toshiba, Mitsubishi etc. Unfortunatly anyone can call themselves an A/C engineer with no qualifications. Fortunatly in the UK this has changed and manufacturers are offering 5 years warranty as standard.

Hitachi do not have trianed technicians for A/C installation.

I purchased AC in july 2007.I contacted the dealer for its service and noise . Every day i get an answer it will be done today from last month. this is horrible custumer care service.
I need immediate action

Hi,

Now i totally agree that i ve done a blunder for going Hitachi Split AC 1.5 ton. My ac went dead after 9 months of purchase. It took one month to catch hitachi aftersale guys and to repair it. I will advise people for not opting Hitachi AC.

My order #133121 placed today, Nov. 7 for 1 Hitachi Massager and 1 Hummingbird and was shown and charged as 2 Hummingbirds. I should only be charged as paid for by my credit card for the 1 Hitachi Massager and 1 Hummingbird., so request the charge be adjusted as such and the charge less.