Hitachi
Reviews and Complaints

in window air conditioner auto swing is not working complaint no [protected] dated 5-7-11 but till now no body attend the complaint.
area gorakhpur uttar pradesh

New Purchased AC not functioning and company not attending the complaint
I WANTED THIS COMMUNICATION MUST REACH TO THE CHAIRMAN / CEO TO KNOW THE
EXACT WORKING AND DEALING AFTER SALE OF THE PRODUCTS BUT COULD NOT DO BEAUSE OF NON PRODUCTION OF ACTUAL CONTACT NO> / MAIL ADDRESS BY CALL CENTRE

Dear Sir,

I would like to bring to your kind notice that I purchased a HITACHI 1.5Ton Split AC Model No. RAC518ERD on 8th May 2011 from M/s R.K. Vision, Khanna Market, Lodhi Colony, New Delhi (India). When the persons came for installation they found that right side of the swing function part was not working, despite my request to call the company they did not bother, after 3 days some executive came to demonstrate and told us thatsome engineer will come and see the problem. He had noted the
non-functioning remarks on his sheet. After waiting and waiting no body turned up to correct the problem. On 17.5.2011 I again made a call for lodging a complaint and they had given me complaint no. [protected] dt. 17.5.2011. Again and again I contacted on telephone no.. [protected] who told
me that some person would visit tomorrow. When I told them that I would complaint to higher authorities they rudely replied OK.

On 25.5.2011 some person from Hitachi named Lalit Kumar came to attend the complaint and after inspection he told that some part is not working and I shall come to correct the complaint. Despite repeated request / calls still (29.5.2011 9.30 p.m. ) no body turned up. Really I am thinking that I am cheated as no after sales service is provided by Hitachi.

I am bringing this to your kind notice through complaint board to know about the after sale service provided by your company. Please arrange to advise your marketing staff to immediately change the defective AC and avoid to defame the reputation of the products manufactured by HITACHI.Hope an immediate action at your end

Sincerely yours,
S R K HUSAIN
30.5.2011

I purchased a newly launched Hitachi Iclean split A.C. 1.5 T from Utility Trading Engineers Pvt. Ltd., Chandigarh on 18.4.2011 in the name of my wife. With in a week, it started gi ving trouble. As such, after trying for some more time, a complaint was registered with the customercare of Hitachi vide Req.No.[protected] on 4th May, 2011 and the representative of the Company declared after examination, that the inner motor of the AC is faulty and this was recorded by him on the Voucher itself. Despite contacting the company and the dealer several times for replacement of the entire inner machine, the Unit is still lying unattended, nor has I received any response from the Company.The dealer is washing his hands with the remarks that the action is to be taken by the company. Even my two emails to the company and its customer care service, have remained unattended. I am cursing the day I opted for costly Hitachi brand. Can anybody advise the course of action to resolve the above complaint. Of course, I am contemplating action under Consumers Act.

CSMIDHA,
ZIRAKPUR

I purchased a split AC of Hitachi on January 30, 2011 and in the last week of April, 2011 I first thought of using it. I discovered that the AC is not cooling.

I called up the service center at Delhi (011-[protected]) and was told that it would be attended to in 48 hours. An engineer came the very next day and said that there is a leak and the gas inside has escaped. The leak needs to be fixed and gas re-filled.

Since then, no body has come to fix it. Every time I call up the service center (which is very difficult to get through) I am told that it would be attended to on the day or the next day. But, it is over one week of follow up in vein. I asked them to let me know the escallation path and also called up the corporate office in Ahmedabad but with no respite.

Any help to resolve the issue will be greately appreciated.

I deeply regret to bring to your notice on the poor response from the service department of Hitach India. I would like to bring to your kind attention that we had raised a complaint April 4, 2011 with Request No : [protected] to rectify my brand new AC which is not giving cooling effect at this stage itself. And till date there has been no response or action on the same. I had already faced huge difficulty from the dealer side to get the same AC installed earlier. And now I face the difficulty in getting my complaint addressed promptly.

I don’t blame Hitachi Corporate Japan for I know their service is prompt. It is rather annoying to experience such worst response both from the dealer and the company in India. Inspite of sending several emails to the company id [protected]@hitachi-hli.com and [protected]@hitachi-hli.com, there is no action take as of now.

I would never recommend this brand to any one in India for the service in India is dead poor. Due to the language problem such matters become difficult to take it up to the Head office Japan.

NO AFTER SALES SERVICE/ NEGLIGENCT BEHAVIOUR OF DEALER
I had purchased 02 nos HITACHI AC From M/S R.G's Airconditioners GOTRI Road Vadodara,
The dealer had not given any free service in warranty period of 01 years nor the Company HITACHI resolved the problem of poor service.
the service and behaviour of the Dealer M/S R.G's Airconditioners GOTRI Road Vadodara is hopeless and i recommend that no one should purchase AC from this dealer and HITACHI company.

D.K. GULATI
Supretendent Engineer
ONGC

Dear Sir,

I am unsatisfied with your service. I registered a complaint on your customer care on 22/3/11 for AC service. This has completed on 31/3/11. When the Service Man come for service, up/down air flow direction adjustment flap get mistekenly broken by the service man but he says its not by me it is already and he told me to registered again a complaint to customercare for this part, your AC in under warranty so it will be change free of cost, so I registered the compalint on 31/3/11 (complaint# [protected]) but after two or three days I got the call from Kirti Nagar Service Center regarding complaint I told all the matter and they said to me we call back you in few minutes but I nevere get call back. I got the massage from Hitachi that (Your Request# [protected] has been closed in our system Pls call our custeromer care if it has not been fully adressed-hitachi service center. I call again to your customer many times but they take no action and I got the phone number of Kirti Nagar SErvice center, I talked with Mr. Joshi there I told him to all matter and they again say I will call you again but they not called me, I again called there on 16/4/11 two or three times and they said to me that the enginner will come today but the engineer will not come yet. Its very poor service.

I am sure that the Up/down air flow direction adjustment flap was breaked by Service Man not already.

Please do something in this case, I am really very harras by HItachi, this is my first product of your brand. If the same service will remain of your in future I will not recommed to anybody or buy HItachi brand.

Thanking You

Tarun Bandhu
[protected]

Hi, I want to inform everyone that please avoid khyber air-conditioning ghaziabad, they claim to be authorized service center of Hitachi but when I checked with HITACHI they completely refused to have any relation with KHYBER.
Khyber took my A/C for gas filling with promise to return next day, even after 15 days I am calling them and they are not returning it. I am planning to lodge a police complain against them.

But, please avoid them...

Respected Sir,

I have purchased a window AC 1.5 ton jus ta year ago, every thing was fine, but now i have a major

problem with the AC .The lcd display of the AC has malfuntioned and the AC has stopped . I called the

customer care and told them tyo replace the said part, but i was told that they cannot solve the issue as

it was against the terms & conditions . the only way out is to pay Rs 1400/- and the part repaired .

This is the first time I have purchased hitachi ac and I had to face such problem being a elderly woman .

kindly do the needful and obliged .

thanking you

Mrs . Flory. N . Baptista.

I had purchased a Hitachi Window A/c in year 2009. It was making noise from the starting itself and as per the dealer, the Noise is normal. Now within a year the Compressor is gone faulty. I had checked-up with the dealer. He had informed that, the HITACHI WINDOW A/C's is having compressor problem ( Manufacturing Fault) and their are 10 cases of replacements pending with the delaer. He is not recd the replaced compressor which he had send a month ago to their delhi office.

The cost of Hitachi A/C is more than double than any of other companies like LG/ Samsung etc. Hitachi service support is is the worst.

Even, they vener visisted for the free services till date ( during the warranty period)

Model No. of A/c : rav019EMDZ1

SL.NO. 080E08708

I live in Mulund Mumbai-400080, I own two 1.5T HITACHI window AC's the lates one i bought last year is Quadricool and the AC has been giving problems since installations, Service engineers visit fixed things temporarily and the problem reoccurs. The engineers employed with the service partners are thorough unprofessional and appear to be novice always in terms of trouble shooting and servicing. They only know to clean the AC unit. Last mont I paid @ INR 2500K for fixing the gas leakage, we compalained day before for noise issue to the service centre. Today 3 so caled hitachi engineers came home and opened the AC and were not able to fix it back, they forced it and finally started discussion some issue amongst themselves, upon enquiring they told us that there is oil spill inside the AC and the gas has leaked, have instructed us not to operate the AC today. Service centre personnel first id not accept that there is an issue but after long argument has promised to look into this. We are expecting some response on this tomorrow. This is a BIG SHAME on HITACHI as they are not able to identify good service partner and provide quality service to the customers. We pay premium price buying HITACHI as compared to other brands in the market but its a PITY that we are dis satified with the service. Not sure if this complaint will be forwarded / addressed but no other way to escalate this issue. SHAME !

Abhijit Ovalekar

I HAVE PURCHASED A AIR CONDITIONER FROM HITACHI DEALER FROM ALLAHABAD, THE DEALER MACHNIC CAME FOR INSTALATION BUT HE HAS NOT ABLE TO START THE MACHINE AND HE SAID THAT THE OTHER PERSON FROM SERVICE CENTRE WILL COME AND CHEQUE THE AC. AFTER 2 DAYS ONE MACHENIC NAME MR MUKESH FROM SERVICE CENTRE CAME AND AFTER CHECK HE TOLD THAT SWING MOTOR AND PCB IS NOT WORKING. SINCE THE MACHINE IS NOT WORKING CONDITON BEFORE INSTALLATION WE HAVE REFUSED TO ACCEPT REPAIRED MACHINE AND WE HAVE CONTACTED CO. LUCNOW OFFICE AS WELL COMPANY HEAD OFFICE THERE MR RAVINDER FROM HEAD OFFICE ASSURED THAT CO. WILL REPLACE THE SAME AND HEIS GIVEN SAME INSTRUCTION TO MR. VIVEK AT LUCNOW, BUT MR VIVEK SHOWN INABLITY TO REPLACE THE SAME AS I HAVE PURCHASED THE AC ON 20TH MAY 2010 AND SAME IS NOT OPERTAIONAL TILL TODAY I.E. 01 JUNE 2010 AFTER 12 DAYS.

VINOD AGARWAL
ALLAHABAD

Compliant # [protected]

Reply

|
P Rammohanrao
to customercare

show details 12:15 PM (7 minutes ago)

Dear Sir,

With reference to #[protected], on April-15 as assigned by you - Concorde air conditioning Bangalore, installed "Hitachi 1.2T RAU014HQDP, Split AC ".
However,
- The installation is not proper.
- There is no Demo
- Customer interaction is very disappointing.

-For Installation: ( Needs to be checked by Proper HITACHI technician AGAIN)
- Only one person came ! ( is it really possible to install that much big machine with one person) along with one Lady Mrs. Radha who presented herself as a manager of Concorde air conditioning.
- Observed leakage of drain water from pipe in room instead proper out let
- Drain pipe is not installed with proper slant position
- Stand is not fixed properly. Very loose
- All 3 pipes coming from AC are not tied properly, left as it is! - is this really procedure?
- Demanding extra costs to put holes on wall ( 250/- each hole)

- Charges: ( With Proper bill required from HITACHI)
- Demanding Instalaltion charges & Stand cost with out any kind of bill
- For Stand demanding 1000/- where as in actual it is 550/-
- After installation, as per procedure, "need to sign & stamp warranty card" and produce barcoded slips from Machinery of AC and warrany card & machine # etc... in Hitacchi office which in turn can be used as reference for furher sevices and any other kind of assistance ... WHICH IS NOT DONE AT ALL EVEN AFTER REQUESTING...
- And providing proper BIll for getting money for proper services - WHICH IS NOT DONE AT ALL EVEN AFTER REQUESTING...

So, I would like to all this to be cheked and addressed properly and provide proper Bill and waranty FROM HITACHI OFFICIALS but not again by any dealer like - concorde.

Note: Pls note the same day same time, my Uncle who is staying in same building in ground floor get LG Split a/c installed with out any of above issues and with very satisfaction- for good work with reasonable prices unlike high costs from Hitachi dealer- Concorde.

Regards,
Mohan

Reply

Forward

From web page:Hitachi Global Support Form
Subject: Warranty help
Product Category: Television & Monitor Components

Question: To whom it may concern: I purchased a Hitachi 55” Rear Projection LCD TV (55VS69A) from Circuit City on May 26, 2007. At that time I also purchased the extended warranty protection. The two items were rung up separately so I had two receipts, one for the TV and one for the warranty. When Circuit City was closing their doors we took that receipt into the store and asked what was being done with the warranty and they basically told us they were going out of business and we were out of luck. They said the warranty receipt was trash and we should just throw it away. So we did. I kept the receipt for the TV though which I am including a copy of with this letter. My TV is now 3 years old and the optical block is failing. I had a technician from North County Servicenter, Inc., that was recommended by your 800 number, come out and he told me this is a major component failure which shouldn’t be happening this early in the TV’s life. He also said he would be very surprised if Hitachi didn’t stand behind their product. I have since found out that a company called Assurant has taken over the warranty’s sold by Circuit City so I have been in contact with them but they are telling me they have no record of our warranty and I have been told that some stores were selling extended warranty contracts but not actually issuing them and they were not reported once Assurant took over the contracts. So I am getting the complete run around by them. I called Hitachi again today and spoke with Jennifer, operator #30053, and she told me that Hitachi would only stand behind a 1 year warranty and after that it is my responsibility. She was not very helpful and when I asked to speak with a supervisor I was told I could not and that all I can do is write to you at Customer Service Appeals. I am shocked at the poor customer service I am receiving. I have been a Sony customer for years because their products last and their customer service has always been kind and helpful. I bought a Hitachi because I had seen good reviews for this TV but being that it is only 3 years old and I am having major component failure and basically being told that I am out of luck, I am deeply disappointed. I would expect that Hitachi would stand behind their product when the company they allowed to represent them (Circuit City) has failed so miserably and apparently became a dishonest company. I would appreciate you helping me out in this matter and covering the repair under warranty. A TV that is only 3 years old should not have a major failure. That is unacceptable. Leaving me responsible for a $600 part plus labor is poor customer service, poor quality assurance and poor business. My contact information is listed below and I would appreciate your quick response. Thank you in advance for your assistance.

Tracy,
According to the last email we received from you, we have spoken with you regarding the issue with your television. Our response is unfortunately the same as the telephone conversation. We are not able to provide assistance with repairs for your set due to the age of the unit and the time since the expiration of the original one year Hitachi Warranty.
Once this documentation has been provided to the address given, your case will be reviewed by a committee and you will receive a written response within twenty-one business days from the date the appeal documents are received. No further telephone calls or emails will be accepted at this time and if you do initiate contact, we will only be able to refer again that you contact the Appeals Committee.
Sincerely,
Matt, Hitachi America, Ltd.
Digital Media Division

From: rajneesh madhok
To: [protected]@hitachi-hli.com
Cc: Bimal Khemani
Sent: Saturday, March 06, 2010 10:47 PM
Subject: Hitachi-Pay Double Price of product, No installation, No Cash Memo, No Gurarntee Card, No customer Service, No demonstration, No catalougue

To March 6, 2010

The Managing Director,

Hitachi Home & Life Solutions (India) Ltd,

Regd. Off:

9th Floor, Abhijeet-Mithakahali Six Roads,

Navrangpura,

Ahmedabad-380006

Sub:
1. Hitachi A.C.---Double Price, Four times poor Service, Selling Sub-standard products in India---No botheration about its REPUTATION, The moment you pay price—No care about the product, installation, Cash memo, Guarantee Card---Why? No service will be provided hereafter.
Comprssor Stops working and do not start automatically.
Automatically switches to Off-mode.
Electronic panel and REMOTE IS NOT WORKING.
Kindly apply Quality norms. Why No Service Engineer for the demonstration of the product.
Apathy towards customers.
Complaint No. [protected] dated March 6, 2010

Sir,

I purchased 1.5 ton Quadricool Twin Motor Air conditioned that we suppose and company declare as the top of the model available in the market. Kindly look in to the points mentioned below:-

On 4th March 2010, I purchased the Hitachi Winow AC. 1-5T Class QD (TM) RAV018EQDZ1 H, Machine Serial NO> 100A11017, Date of Packing of AC 23/1/2010 from M/S. Rai Enterprises, Authorised Stockists of Hitachi and Distributor for four Districts of Hitachi by paying Rs 25, 900/= for machine vide Cah Memo No. 3076 dated 04/03/2010, whereas the other ACs are available in the market with half of the amount with installation from company. Your company takes double of the amount from the customer and kick him out and don’t provide any service in the name of guidance, NO DEMONSTRATION OF PRODUCT. The same machine is available in Rs 24, 700/- at Reliance Digital Retail, First Floor, Plot No. 362-363, Lajpat Nagar, Opp Gymkhana Club, Model Town Road, Jalandhar, But regret to inform you that the single Air-conditioned is available with the multi-national company of Repute RELIANCE which has been placed on display. The said Reliance Store failed to deliver the packed piece of Air Conditioned so I have to shell out Rs 1200/- extra. Phagwara’s dealer M/s Johnson Electricals has only two ACs on display and on demand promise to prevail the AC at Rs 27, 000/-.
On 4th March 2010, I purchased AC from Rai Enterprises due to non availability of the product in the market due to the reputation of Hitachi Japan. The said dealer collected money. Not provided appropriate Cash Memo in my name---Written Cash Sales, not signed Guarantee Card and on my request said there is no such provision.
On 4th March 2010, the dealer not provided the basic guidance, how to operate the AC and having no knowledge that who will install the AC. No guidance about the technician, No company’s provision to install AC though the company charge double the amount of AC available in the market. LG Air conditioner is available in the market with half of the price and the installation of the machine is being done by the company’s technician free of cost.
The A.C. Technician who installed the machine at our house told that this product is substandard product, We have installed the Hitachi ACs at Maya Towers that also give trouble from the day of installation and the company’s after Sales Service is VERY VERY POOR.
On installation the said machine Quadricool TM, Firstly the Remote provided with the machine does not work. Secondly the machine get tripped after the running of two-three minutes. The customer care executive says get the cooling level down from 25 to 18 then also it trips and don’t start afterwards.
On starting the AC--- after starting the fan the machine don’t start compressor automatically. We have to go to Mode function to start the compressor. Which will trip after running 2-3 minutes.
It seems Hitachi’s selection of dealers in India is improper. Oh God kindly provide justice to the customers.
Hitachi is selling substandard products in India and has no botheration about its reputation.
Kindly look in to the matter and resolve the problem at the earliest.

Thanking you,

Yours Sincerely,

Rajneesh madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph: [protected] (O), 268210 ®, [protected]

Tele-fax: [protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in

I purchased a 55" Hitachi LCD Rear Projection television. It has been a nightmare. It had a defective light engine, which took months to remedy. Despite the fact that the light engine was acknowledged to be defective, I had to pay for the labor involved in its replacement. Now I have another problem. The unit wil not power up. I get a buzzing noise in the area of the lamp and the unit goes into protection mode with a lit lamp indicator. The lamp, which I replaced a relatively short time ago, appears to be fine -- so who knows? It could be the lamp. It could be the fan. It could be the ballast. It could be someting else. I am done with this craptastic tv and will never buy another Hitachi product again.

I have had an account with conns for about 4-5 years.I have never been late with any payment and today conns called and said, I was past due since august; I tried to explain to them that the payment was made and they did not want to hear it. They yelled transfered my call without letting me know and on top of all that;they told me not to worry about the account, cause I wasn't going to have an account with them anymore and hung up on me. they make seem like they are the only electronic store, with this experience I will not purchase anything from them again with cash or credit and they will be lucky if I even pay the account. CONNS does not even have a number or anything for that matter if you run across anything like this situation, hopefully it changes for customers in the future.

The Window AC since its installation in 2008 is giving one or the other trouble.
Initially the IV blew away twice, the gas leaked twice( immediately after the guarantee period) .
It does not provide sufficient cooling, the electricity consumption is too high.
I came to know that 2008 lot was defective and company replaced quite q few ACs.
It is distressing that despite repeated requests nothing has been done so far in my case.
I am not going to get the gas filled again by paying a hefty amount.
Please replace the piece urgently as I have already suffered a lot.

Ex Hx Sham Babu

Bought a 50 inch plasma, went out after about 5 mo, but still under warranty. TV repair shop said pretty common problem w/ this TV with the boards going out. 2 of 3 boards went bad, Hitachi requires under warranty that all 3 be replaced. No problem. Turns out, however, these boards are not in stock at Hitachi and Hitachi has no ETA on getting the parts in. They also require the parts be ordered from them when under warranty, not anyone else.

I've been without the TV for roughly a month and a half, and as of today, theres still no ETA on when they will have this part. Could be many more weeks. Additionally, they are unwilling to work out another solution. They won't give a loaner TV, or replace the set, or do anything else. They said to wait. Heck, I'd take a little 19 inch loaner TV just to have something to watch, and get some small use out of my cable package.

In other words, Hitachi TV breaks while under warranty, Hitachi requires parts come from Hitachi, Hitachi doesn't make the part (they claim they do, just no ETA on when it will be in existance again, could be ages and has already been weeks). Hitachi unwilling to do anything but have me sit on my thumbs while I'm burning $100 a mo on a sweet HDTV package basically for my oak tv stand, while Hitachi is busy coming up with excuses for why they won't supply the part for the Hitachi Plasma they require come from Hitachi. Rep stated Hitachi has no corporate policy on how long them put their customers through this torture before they replace the product and consumer being held hostage. Awesome job, Hitachi.

Everyone else, watch out. Anything can break, and warranty is only as good as the competence of the company standing behind it. I would refrain from purchasing any big ticket items from this company.

8-15-05 was purchase date since then numerous service calls(sears repaireman is good at his job), however now that football season is here, for the second time the same problem comes up and I am wihtout my tv last time it broke your man came, ordered parts made repaires +was gone, now he has to take that particular part with him, and have it overhauled, My complaint is, Why did I buy insurance? if parts are hard to come by, why do I not have a tv? this tv has had nothing but problems ever since I got it.I am fed up with sears +Hitachi unless something is done soon I`m going elseware to do bussiness!