Beats By Dre
Reviews and Complaints

Good evening. Hope this email finds you well. I bought 2 pairs of Beats flex at TakeAlot in South Africa. I had several problems with it. Suddenly now it does not work and TakeAlot say that I must take it up with the manufacturer. South Africa is not a rich country and I am not rich but the price I paid for those 2 pairs was alot for me because I am a single mom. Now, I want to know what are you gonna do to serve your loyal customers?

My handphones melted inside of the carrying case. I purchase these headphone about 2 years ago prior to this situation the headphones was in mint condition. I understand that the manufacture warranty is up. I purchase serval Beats By Dre headphones and I never had any issue with them. I believe these headphone may have some kind of defect with the leather cushion.

My headphones from day one had battery and connectivity issues. i made due for a while, until one day they wouldnt stop playing loud feedback noises. i couldnt get it to stop until disconnecting my bluetooth, after this i was unable to reconnect them. after spending an hour and a half on the phone, i was told they arent sure if i have real beats (i know they are because they connect with the App, and Amazon is a certified Beats dealer)

They refused to replace them outright, and claimed that the only option is to send them off for "repair" and that the tech would call me once they determine the issue so i can "pay" for the repair/replacement.

Beats, along with Apple is a money hungry company that is clearly losing touch with the vendors they allow to sell their products

I purchased these earbuds for my husband for Christmas. His job is manual labor and the earbuds come in super handy. Seeing as how beats is a big name I decide to spend the 150 on a pair through Amazon. We are not wealthy and this was alot of money to spend on earbuds. Recieve and charge product . Full charge and an hour later they were dead. So very disappointed spending quite a bit of money for me on a product that is to me worthless..

I’m very disappointed that my Beats Pro headphones that was purchased 2 years ago all of the sudden stopped charging and all of the sudden don’t work.I put my Beats Pro to charge and red light stays on the whole time. I left it charging for an hour or two and light is still red. I called the Apple Store to see what could be done and they said I am no longer under warranty so whatever the repair is I have to pay out of pocket. For a product that is so expensive I don’t think 2 years is a long time for the headphone to already have issues. I took really good care of my headphones and I don’t understand why they stopped working.

Dear all, I want to share my disappointment from using BEATS STUDIO BUDS. I am working with MacBook Air with Magic Mouse and keyboard. When I use my beats with all this set the sound drops, interrupts awfully like the other Bluetooth devices are messing with the Beats! And this is so unexceptable for me! Sometimes I have the same problem when they are paired to my iPhone...Now I am using AirPods and THERE IS NO PROBLEM, NOT ALL! And I am asking how I will be offset for this? I paid twice because your product is not matching well with apple devices!

Hi I had bought a pair of the beats studio buds. I was really looking forward to using them I had another ones but they got old so my problem is when I opened them the sound was not of the quality that I was thinking it was supposed to be and the battery had a very short life over all they water pretty much a paper weight so I just went out and bought a pair of twenty dollars head phone and they sounded better in every way. I don't know what happened I know your products are better than that so I don't know if it was just that pair or if it's all of the studio buds but I just wanted to let your guys know because I would like you to fix the problem

I purchased 3/2021 at Walmart in Grand Rapids mi in 28 th street I Reyes charging them and they will not power up my beats are in very good condition I have no children and I only use them when I’m exercising they are always left in my shell by the charging port I’m not understanding why they will not power up The red light still comes on and I tied looking online to see what could be the problem and nothing is working for me to get my beats back up and running

Being an apple user I'm sort of stuck to using compatible apple products. I bought a pair and my first pair from apple was defective. I didn't even get a week out of it before I had to send it back. They argued with me in having to do so and thank god I bought the extended warranty. They replaced it no questions asked. Now after about 1.25 years later that replacement pair is tattered and worn. You're supposed to get up to 72 hrs of battery charge. I have to charge mine daily to get it to last 8 hrs. A clear sign of battery failure. The ear foam pieces have the plastic flaking off. I am very gentle with my stuff and this should not be happening. I have two pairs one for on the go. And the other that never leave the house. The leave the house pair is in worse condition than the pair that leaves the house with me. The on the go surprisingly is still in good condition. The one that sits in my bedroom and I only use to sleep at night looks heavily worn and torn. I'm beginning to see why beats are not all that highly rated. Short shelf life.

The aux cord you can buy is cheap and does not last very long. I'm lucky if I get a few months out of it at most. This is a nice thick cord and it should not be defective.

The beats headphones that have an axu cord attached to them is surprisingly thin. So thin I'm afraid to even let it leave my computer desk. I've had cords snag on things before and break easily. This spaghetti thin cord will not make me buy another one.

I wish I knew the blue tooth beats could have an aux cord attached to them to be compatible with older technology. Apple does not make this clear. Blue tooth dongles are not always compatible with older to newer technology.

Unfortunately due to spending a couple decades buying really cheap head phones the $50 or less ones I can no longer go back to those. Because I'm spoiled with the higher sound quality that beats offers. I'd love to do samsung headphones but alas they are not compatible with apple products.

Well I bought a pair of beats over ear headphones for the gym after 6 months stopped working so sent them away for repair was told sorry its water damage there not covered well if your not sweating in the gym you are doing something wrong completely ripping people off what a disgusting company will never buy from apple or beats again just robbing people and I will put this review on every site I can find because there ripping people off by selling them earphones that they no will break within 6 months

So I have had my buds for about 6 months, when they started to make a scratching noise and the sound quality wasn’t as good anymore. I thought, okay, maybe they are dirty? I read through the little booklets you get in the box, but I didn’t find anything on cleaning them. I googled but this is all I found:

“Don't use a damp cloth on the ear cups or ear cup mesh—use a dry cleaning cloth instead.”

So I cleaned the earbuds by wiping them with a soft dry cloth, took the eartips off and cleaned them with a damp cloth and then where the eartips attach to the bud, I very lightly wiped it with the dry soft cloth. Exactly how they suggested on the Apple support website.

The scratchy noise didn’t go away, only got worse. I took them in for repairs, and I got the shock of my life! They said the mesh inside the buds are trapped with dirt, thus the warranty is void! They charged me DOUBLE THE AMOUNT that I bought them for at the iStore?! Like WTF? They don’t state ANYTHING ANYWHERE about the mesh or how to clean it, so why the hell am I being held liable for something that they conveniently didn’t inform me about? I regret buying Beats by Dre Buds, and I’m absolutely disgusted with Apple for not providing ALL information needed for caring for the Buds, and then expecting ME to fork out thousands to fix it, although I am completely uninformed about the details. I got the buds back (not repaired) and the condition they were in wasn’t how I gave it to them. The one bud’s little mesh is completely separated from the bud?! WTF? I don’t have the words to describe how I feel and how screwed up this all is!

Yes I had my beats replaced in Late January of 2022. The reason they were replaced is because I kept having the same recurring issue for months and they were never getting fixed. Now I am having the same recurring issue with my new set and you all wont cover them under warranty because they were a replacement and not repurchased. When I got the replacement I specifically asked about the warranty to see if it would be a new warranty or fall under the old one since my last pair was having issues around the 6 month mark. And Of course I was told it would be a new warranty since they would be considered a new product. Well come to find out this is a lie. and you all a multibillion dollar company cant stand behind your products. I have apple everything and I never complain about those products because they work. I just want what is fair and for these to have the one year warranty like promised and replaced.

The major problem about this beat headphones is whenever you open it from folded position, high chances your index finger skin catches in between the space of this beat headphones. My index finger's skin severely got hurt so many times by caught in between the gaps And it also hurt my daughters finger.. Please fix this gap ASAP.

Hi,

I bought my wireless earphones in sept 2020, the battery life is about 4-5hrs and the right earphone has cone off exposing the little wire threads. I contacted beats customer seevice and they are asking for $174.95 to send it to them and repaired. If i had extended 2years warranty then it would have covered. Rip off for $$$ and poor customer seevice.

I purchased a pair of beats pro.

8 months after I brought them I was having connecting issues so I cantacted apple (the company who I brought them from)

And was told by a senior technician, "you'll just have to deal with having to reset them every few days if theyre not connecting"

After doing this for a while I contacted them again. And said there has to be a fix, its still happening.

Only to be told I was out of warranty now and it was tough luck

DESIGNED FOR MEN BY MEN.

These are a gender biased product. I am a woman with long-ish hair and have been using my Beats for a year. Every time I put my headphones on, take them off, or put them around my neck, my hair gets caught in the gap between the headband and the earpiece. It is incredibly frustrating and evidently a result of the product not having had its design tested for women. I am incredibly disappointed as these are not cheap.

i really like your product they often have a stylish with good sound quality however if you are going to be selling something at that price atleast make sure that the quality is made to last its really nothing short of robbery to have person using their hard earned for a product with functional issue in less than a year

seriously the studios while delivering good sound quality were cheaply made with plastic and broke and not the plastic issue is resolved but now it has bug issues that leave it basically non functional what a ridiculous thing for a company affiliated with a multi billion dollar company to be putting forth

i sincerely hope that karma give you all that you having coming to because this is honestky disheartening. you focus so much on celebrity endorsements maybe some that time and resource should be put towards better the actual product and not trying to squeeze money out of paying customers pockets.

not to sound like a karen but honestly its disgraceful

Do not buy these. I'm so disappointed in this product.. This was a birthday gift that i've used maybe 3x as they will not stay in my ears. I've tried every tip in the universe to make them stay but to no avail. I've never been so disappointed in a product n my life. I love tech gadgets and was so excited to try these. I'm so upset by this as I wear headphones all the time for exercise and these are complete crap. : (

This is a second pair of beats and both have had the same problem. The leather on the ear cushion part has peeled away completely. This seems to be a problem with the beats headphones. This would suggest that it’s not a leather, it’s a cheap replica of a leather. I didn’t even use it in the gym, so we can’t blame sweat. It is disappointing as the headphones are not cheap.

My left side Beats Pro has been having issues since the first week I bought them. Normally they will work if I re set them but last week they stopped working all together. Would not be recognized on the app nor would the light turn on when placed in the charging box. I would press it really hard, I cleaned it, and re set it so many times. After a week and doing all of the trouble shooting with the apple agent she scheduled me an appointment with the geek squad at Best Buy to have them "FIXED OR REPLACE". Thinking that this was entirely to easy, I took screen shots of the whole conversation because I had a bad feeling. I went to Best Buy the next day and after an hour of them trying to get the left one to be recognized on their devices and my device I was told they would have to send it to apple to be fixed. I showed the man the text that said they were supposed to replace them if they couldn't fix them and he told me he didn't know who that was (it is clearly Apple support) but that is not how Best Buy works. He said "Well I can't just open a new one and give it to you". I told him it was clearly Apple support. He just said the only option I had would be to send them out to Apple, so I let him. After over a week I finally got an e mail saying they were ready to be picked up. (I did ask if since I had to send them out could Apple send them directly back to me instead and the answer was no) I picked them up yesterday and the guy said Apple was un able to detect the issue and could not duplicate the problem so I would have to contact apple support myself... WHAT!? I told him I already contacted them. I said "Apple support literally made me the appointment here at Best Buy". He gave the paper and it said "Apple returned, could not detect the issue or duplicate the problem have customer contact Apple directly". I was shocked. I took the ear buds out of the box right there on the geek squad counter and checked them and the left one did light up the box. Hmmmm... so I put it in my ear and it worked! They said they didn't do anything but open the shipper and they worked. Yeah Right! they didn't work for over a week and the geek squad worked on it with me for an hour and could not get it to work. I have no idea what they did to them but I refuse to believe they miraculously healed themselves.
Never the less I still have questions?
1. Why would Apple support schedule me an appointment with geek squad to fix or replace when that is not policy at Best Buy?
2. Why did Best Buy not honor what Apple told me? (When I had proof)
3. Why would Best Buy act like they had no idea who Apple support was when I showed them the text?
4. Why did Apple have Best Buy send my Beats to Apple when I could have done that?
5. Why did Apple have to send them back to Best Buy and not to directly me after all of this mess?
6. How did my Beats miraculously start working while in transit to Apple?
7. Why did Apple tell Best Buy to have me contact Apple directly when this is how this all started?

I only have 5 months left on the warranty. I have no idea how many more times I will have issues with the left one not working.