Beats By Dre
Reviews and Complaints

Why did my best headphones wire melt . I been a long time customer and have never had this problem and don't understand what happen .u can call me at [protected] my name is Anthony ..I may just have to take a loss un this but would hope the company would stand behind product and figure out what happen thank for your help and support my address is 5886 Fox haven Dr winter Haven FL 33884 thank u

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I am writing about the real poor quality of the beats wireless headsets. To be paying a premium price you expect better. This is the 2nd headset that has broken. It's disgusting you are charging $395-$450 and the product quality is so poor. I'm sure you won't take responsibility for this and as a consumer I have lost the money again.
Trying to do a gym workout with the broken headset is not cool. I didn't even take a picture cause the frustration made me smash the headset. So well done Beats on an absolutely [censored] product and wasting my money.

I have owned 2 of these and both have had the same problem. The leather on the ear cushion part has peeled away after my first wear. This seems to be a problem with the beats headphones build and material used. My other headphones now have all the ear cushion leather peeled off! It's embarrassing for such a brand to have this issue especially after just using the item for the first time!

I purchased two wireless beats earphones and both gave me a bad reaction inside and behind my ear. Purchased a black pair that gave me an infection so then I purchased a white thinking the first pair was a bad pair. I gave it a try and the same thing happened. I took a few pictures so you can see for yourself. I love the products but had to stop using. Can u help with other alternatives such as a case or covering to the piece so I can use again. Thank you. My email is [protected]@hotmail.com or cell phone [protected]

These extremely pricey headphones won't charge at all. They haven't been used much. Many people have reported the same problem with these headphones. They need to make this right and stand by this product.

The new earphones don't pair up with any bluetooth device. I have gone through the diagnostic on your website they don't connect. I have reset them, checked they are fully charged but they don't show up in the bluetooth device to connect. The product is faulty and I would like a replacement please.
When placing on charge the light go from red to white a couple of times and then stay white while charging. When I hold the power button down for 1 second, nothing happens with regard to connection. I have held down both the power button and volume down button for 10 seconds to reset them but this has no effect.

I got my first Beats as a birthday present from my wife, once escaped and fell to the floor and broke, the soft parts are already peeling, this one was bought in October 2017, but for a $ 200 headphone I expected it to be a product of more quality.
Just disappointed

Beats By Dre
Beats Studio 3
Terrible product
Terrible support

I am very disappointed in the Beats Studio 3 product as well as the Apple service for the product. My daughter is a very responsible 14 year old who received her Beats as a gift approx 3 months ago. The screws underneath the plate that covers the hinge fell out.

My daughter was over the moon when her grandmother gave her the Beats. She never even wished for them because she knows that we do not spend money on extravagant items like that. It was a huge surprise. She was so upset when they broke. She tried to "hold it together" with duck tape and didn't want us to know there was a problem because she thought we would be upset with her. She thought she must have done something wrong (because expensive means quality? RIGHT?) or that we would assume she wasn't taking good care of them. She was about to purchase a repair kit from Amazon with her own money and because she is unable to make purchases with out our permission she had to tell us what was going on.

We explained that apple is a company that stands behind it's products and helped her contact apple support to request replacement screws. We were told that replacement parts could not be sent but the headphones would be serviced and repaired at no cost to her. A few days later we received a box and label from apple in which she packed up her beats and sent them off to be repaired.

Next we received an email stating the service was not covered under warranty.
Replacing the screws would cost $199 plus labor charges.
To replace screws.
Screws that fell out during normal use of a product.

Upon further investigation losing screws seems to be a very common issue for Beats. We have found reference to this problem as well as replacement parts and repair "how to" videos all over the web.

My understanding is that we have 3 choices.
#1 continue to duck tape the headphones band and have a sub optimum experience with a $350 3 month old product.
#2 purchase after market products and try to fix the product on our own which will cause the warranty to become null and void.
#3 pay $199 plus unknown amount for labor to repair a product we can now purchase new for $199.

I am more than disappointed. As I said before, this was a gift. We are not an apple family primarily because the price of apple products does not fit our budget. We now have another reason to pass over apple when shopping for products for our family.

As a final comment I would like you to know that I have searched both apple and beats for a place to send this feedback. I could find none. Everything I tried leads back to contacting apple service and they give information on how to send beats into be repaired.
Terrible customer service

I bought a pair of beats ep headphones and the jack to the headphones cracked on the frame apparently and the metal piece broke off and now apple doesn't want to fix them unless I pay close to what I paid for them Originally. I only had them for 3 months and there is no reason the jack should just break off. I just want them fixed so I can use them for school and they are way too costly to be just thrown away and have the issue not addressed. This is the second pair of different model headphones that I have by beats that apple refused to fix without a huge fee attached.

I've had my studio3 for less then a year now using them a moderate amount. Recently when I took them off I heard a crack and the right hinge broke. I think that it's outrageous and down right insulting that beats are willing to sell a 350 dollar product that is this flimsy and broke so easily. If nothing can be done to help fix or replace these beats you definitely lost all my support of the company and I will tell everyone I can to not buy products that are so poorly made

Dear Sir/Madam,

I am writing to complain about the quality of the materials you use on your products.

I first bought your Beats Solo edition and after 2-3 years the headband started to falling off.

Then I bought the MIXR edition, and after two years you could see the headband starting to crack, and one day it just broke in half.

Last, I still risked and bout you PowerBeats 3 Wireless and after 2 years it also broke. One of the earplugs started separating from the rest until it was hanging from one of the sound wires.

I honestly think you should be more considerate about the quality of the materials you use, or at least provide a better customer service to fix eventual problems that might happen for a price that is not 80-90% of the original price.

Regards,
Manuel

I hope you will take this complaint in the helpful spirit in which it is meant. I like your product; however I regret to inform you of the following unpleasant situation.
On October 30th, 2019, I spoke with a Representative from T-mobile (This is where equipment BEATS X, was purchased, May 2019). I was advised and given number to call Apple for repair of Beats X earphone. On this call I let representative be aware of issue I was experiencing with Beats X; the equipment is not holding a charge rendering them non-operational. The Apple Representative stated that equipment was still under warranty and send out a mailing box. I received box and send equipment back by FedEx. On or about November 4th, 2019, I received a email stating: technicians found a issue with product that wasn't mentioned in original repair request. I only had one issue with BEATS X equipment and that is the one mentioned to Representative; that Beats X is not holding a charge. Th email goes on to say that I can choose to pay for repair. I hold firm to the issue I am experiencing with this product. On November 6th, 2019, I received another email stating the technicians noticed signs of accidental damage and misuse and wouldn't be covered by warranty. This equipment has not been misused nor accidentally damaged by me. It's a defect in product.
I am offended and feel let down by the tactics of your company. One expects more of a company with your fine reputation and long history. Will you please check on this? Anything you can do to resolve this problem will be greatly appreciated.
Please let me hear from you at your earliest convenience.

serial # - FL6WVSHTH18V
Date of purchase: may 2019
repair # - D43478107
Authorized Repair Center: 45 Logistics Drive Suite 100 Carlisle PA 17013-7936
Apple Inc: One Apple Parkway Cupertino CA 95014

I would like a refund.

I ordered online via apple store since Ivory White color isn't available in my country, Philippines. I was impressed it has arrived less than 2 weeks, got mine last Monday Sept 30, and inspected the item. It was in good condition. Well-wrapped. No defects. However, after 3 days, when I was about to try other ear tips, I noticed some sort of "dirt". Only to find out it isn't really a dirt. More like an opening and a wire is sort of exposed. I am so disappointed with Beats thinking this is brand new and this is actually the second time Beats has let me down. First was with my Studio 3, less than a year and the part where you can bend it is already broken. I think Beats can't guarantee our money's worth. Good quality sound no doubt but when it comes to their hardware, it's poor even with best care. I am usually keen on taking care of my gadgets and I clean them as well. I don't just leave them or throw them at some place. So it's kinda frustrating knowing it's much more expensive than other brands.

I paid over 300 dollars for poorly constructed headphones, the hinge is broken my only solution was to use super glue to hold it together, the wire that was included with the mic on it fall apart with only limited use. These headphones are way over priced for the quality of the product. My only solution would be a replacement. I purchased mine at t-mobile. I don't think anything to be done in my case but this company should give customer what they pay for not cheap plastic.

I have had my beats for 1.5 year and used them no more than 20 times. Recently they stopped charging with the red light blinking alternatively with white light. I was shocked to find out the cost of servicing them is 619 HKD while new ones cost 799 HKD.

First I am disappointed with such poor quality product. Second I am disappointed with the cost of servicing the BeatsX. Third, what would compel me to buy this product again.

Can you please look into this matter and perhaps provide replacement headphones in order to restore my confidence in your product and your customer service?

My email address [protected]@yahoo.com. I look forward to receiving a response.

Kind regards,

Hitesh

had these headphones for maybe 14 months and the foam ear cuffs have been peeling and wearing off for the last few months. there should be no reason these expensive headphones should look like this. I have photos to follow however they are on my phone and I am ending this thru my work computer. if you contact me back I will gladly attach the photos from my phone. I spoke to someone on the phone who stated to fix them will be 120$!? absolutely not! these were such expensive headphone and this peeling and ripping issue is out of my control, for the price these are this issue should NOT be happening.

Hi, I was given these products as a present which I have used on a few occasions.
I went to use them recently and found that the connector was broken and it cannot be used.
I have attached a photo of the defect and of the box which includes all serial parts etc..
As this was a present I have no idea where it was purchased although it was in london.
While i under that with all products there will be some wear and tear but as this is a clean break I have some concerns if the connector was faulty.
I am not in the habit of complaining and would like to get this fixed if possible and am even willing to pay if you find no fault.
Thanks kieran

We have been buying your headphones because they have the best sound quality, I'm on third pair now in less than 2 years, as they don't seem to last very long before there start playing up, ie: one of the ear piece stops working, my recent ones I only got at Christmas and have just started to play up, I could understand if there were cheap ones but your products are not,

My complaint is but these things are hundreds of dollars and yet all you give is a 1 year limited warranty seriously hardly even use these and they broke and then I call in give them the serial number out of warranty thank you bye like seriously I just paid 100s of dollars just for them to break was not even normal use more like occasional use they literally broke as I'm wearing them sitting on the couch and you guys literally offered no help whatsoever anyting you rather rude I didn't even know he was made by Apple but I guess that explains why they're garbage I literally have never heard anything good about an Apple product I'm seriously pissed that was a waste of $200 I hope you guys are happy I'm going to tell every person I know to never buy Beats equipment or apple for that fact my wife is about to get an Apple phone when she told her she was dumb so now it's just literally not going to get one I know why you wouldn't just make it one solid piece anything the rather flimsy these are supposed to be for active users yet I have never been active while wearing these and yet they broke

11 months ago I purchased black Beats by Dre, Beats X Wireless headphones at an Apple retailer. I was hesitant to pay the $150 price tag, but assured by the sales rep they would fit my needs as a marathon runner and firefighter that has mandatory physical fitness hours. They worked great at first, and then suddenly, without warning or trauma, stopped connecting to my phone or any device. I took them into the Apple store where the young lady at the Genius Bar stated I was still within warranty (ending April 28th, 2019), and that a requote may be issued in the event of liquid damages or modifications. Two days later I was issued a requote stating that there were hairline cracks around the charging port, not visible to the naked eye by my observation and caused by normal usage in my opinion, and that a fee of $80 would be charged to fix it unless I declined and had it sent back. I called the service line where I asked if this was an optional repair, and if they were able to resolve the issue I had sent it in for I did not want to pay it. She was of the assumption that the issue was corrected, so I declined the service to replace the casing at that time. Two days later I received my headphones with the initial problem unresolved. Upon returning to the Apple Store, I was informed that it was most likely a flat rate and that they would not address my initial complaint unless I paid to fix the casing, despite still being under warranty. I feel duped into paying that amount of money for a "high quality sound" item, and am disgusted at the level of service Apple and Beats by Dre offers for such a high priced item. While a replacement would be ideal, I do not consider myself a greedy person, and simply wish that Apple repairs an item under warranty that I paid for and treated with great care. Optionally, I would also consider a refund of the product so I may conduct my business with someone other than Apple and Beats by Dre and have confidence that the money I spend on high-priced accessory item with be met with the same amount of support and service.

Date of service: April 7th, 2019 @ Apple Oakbrook, IL
Repair number: R419646384
Apple Support Case: [protected]