bulbamerica.com
Reviews and Complaints

I got a bulb from Bulb America and it stopped working in just a couple weeks. When I reached out to their customer service, they told me to send it back for a replacement. I sent the bulb back, but the new one never came. I emailed them and they said they were on it and that the bulb would be shipped the next day. But still, no bulb arrived. I called them up today only to find out it wasn't even shipped because they issued a refund instead. I wasn't looking for a refund, I needed a replacement bulb, and I thought we were clear on that. Now it's been over a month without a bulb and without being able to use my TV, so I had to place a new order for the bulb myself. If they had just told me that from the start, I would've reordered it right away.

So I ordered a bunch of stagelights from Bulb America, like over 60 bulbs. After we got them all set up in the fixtures, one of the bulbs went out in just an hour. I didn't get around to calling them till the next week to tell them what happened. While I was on the call with them, they asked for my invoice number but I was driving and couldn't give it to them. Then they asked for my name and boom, they found my order. I was wondering if I'd have to send the busted bulb back, but the lady on the phone was like, "No need to send it back, I'll ship a new one out today." I'm not the type to leave reviews much, but I had to for this. I even told her that this is the kind of service I'd expect from my usual supplier. And true to their word, I got the replacement bulb in 3 days and passed it on to my customer who was super pleased. They've definitely earned my business with that kind of service.

I've bought a bunch of light bulbs from Bulb America a few times and ended up having to send back the ones I didn't need. It's been one big mess trying to get this sorted out. I've made a ton of calls and it seems like nobody ever picks up. Even when the tracking shows they got my return, I still haven't seen a refund. It's been a total nightmare. Then I get told by some lady that you need to call them to ask for your refund. I mean, seriously? That's just ridiculous. Makes me wonder how many folks got taken for a ride by these guys. If you don't go ahead and dispute the charge with your credit card, chances are you're not getting your money back. It's just crazy, and I'm definitely going to report them to the Better Business Bureau. Companies like this shouldn't be allowed to operate.

I had a pretty smooth experience ordering with Apple Pay, which was nice. But before I placed my order for a replacement lamp, I gave the company a call to see if they knew anything about the quality of this lamp compared to the original one that came with my Sony VPL-AW15 projector. The person I talked to said they didn't really know if it was comparable in quality to the original. She mentioned that sometimes the generic bulbs are just as good, but other times they're not. I mean, I was hoping for a bit more insight on the products they're selling. Even my 8-year-old could've given me that much. Still, I went ahead and took a chance on the generic bulb, mainly because there was one good review on their site. But seriously, if you're a business that focuses on selling just one kind of product, you should have staff who can handle what seems like a pretty basic question.

I was on the hunt for a replacement bulb for my floorlamp, but it was a weird type that I couldn't find in any local shops. After a bunch of searching online, I realized the bulb was no longer being made and the ones that were kinda like it were super expensive, like 20 to 30 bucks a pop, even on Amazon. But then I stumbled on bulbamerica.com and man, what a find! They had the bulbs I needed for just $3.50 each, which is way cheaper than anywhere else I looked. Sure, they're supposed to last 1000 hours, which isn't as long as the original 2000-hour one, but at that price, I'm not complaining.

So I went ahead and snagged a couple of them, plus the shipping was 8 bucks. All in all, I spent way less than I would've for just one of those other replacement bulbs. Now my floorlamp is all lit up again and I've got an extra bulb for when the first one calls it quits. The light quality is just like the original, so no issues there. I'm curious to see if it'll actually last the full 1000 hours, but if it does, I'm totally going back to bulbamerica.com for more. Next time, I'll probably grab 3 or 4 to keep in stock.

I'm really not happy with how things went down with Bulb America. I needed some lamps quick, so I paid extra for overnight shipping. Turns out my order was placed just a minute late past their cutoff time, which meant my "overnight" shipping actually turned into a four-day wait since they don't ship on weekends. And guess what? They didn't even offer to knock a few bucks off the shipping cost.

To add insult to injury, they sent me an email saying sorry for the "inconvenience" and pointed out that my order was a minute late. If their site had been quicker, maybe I wouldn't be so annoyed right now. I've been buying from them for years, but this might just be the last straw. A real apology and a little discount on the nearly $60 shipping fee – which was way more than the regular ground shipping – would've gone a long way. But nope, nothing. I'm left feeling let down and pretty frustrated with the whole experience.

I recently became a customer at Bulb America and honestly, my experience wasn't the best. I spent a good chunk of time hunting for promo codes online and even signed up for the email list, hoping to snag some discounts. But nope, didn't get any special deals or promos in my inbox. I reached out to customer service, sent them the promo code I found, but got no callback. When I finally got through to them, they wouldn't accept the free shipping code I had, saying it wasn't from their site, even though it clearly had their name and wasn't expired. They told me to keep an eye on my emails, but I can't just wait around for a discount that might never come – I've got light bulbs that need replacing now.

Decided to go ahead with my purchase despite the hassle, and then I find someone else's credit card details saved on my account. That's just not right. The only reason I stuck with the order was because the bulb I needed was hard to find at my local stores. And when I did manage to use a promo code for 10% off, the discount didn't seem to fully apply. The whole thing just didn't add up and left me feeling pretty frustrated. Not the kind of shopping experience I was hoping for.

I just ordered from Bulbamerica for the first time. Before this, I bought a replacement bulb for my Mitsubishi DLP model WD-*** from a different seller who said it was an OEM part and would last up to 6,000 hours. It seemed okay, but the part number wasn't on the housing. That bulb only lasted less than 2 months with about 4 hours of use a day. So I needed a new bulb again. I found Bulbamerica and after going through a bunch of reviews, I decided to take a chance and order an OEM bulb, though I was a bit doubtful about getting the real deal. The 90-day warranty they offered made me feel better about the decision.

I was really happy when my order came in 3 days early. When I opened the package, I was relieved to see the Philips brand on the inner box that had the bulb and housing. The housing had the part number on it and it was just like the original one from my TV. Bulbamerica has won me over and I'll definitely be buying from them again. I'd give them 5 stars, but I haven't put the new bulb in yet since I'm still using an old one that's got a bit of life left. I'll be swapping it out pretty soon though.

The bulb itself works great once you get it in. I had a bit of a tough time with the installation cause the screw holes didn't quite line up right. I was swearing a bit trying to get it in place, even had to stand on my couch to do it upside down. I'm sure it was the bulb's fault cause when I got fed up and put the old bulb back in, it fit no problem. That showed me it wasn't me messing up but the new bulb's screw alignment that was off.

I'm just giving my thoughts on the initial quality here since it's only been in for a few days. The picture looks just as good as the original bulb that came with the projector. I'll give an update after some time has passed. The price was too good to pass up. I was skeptical at first cause you don't usually see such a big price difference. But then I thought, it's just a bulb, why should it be $250 or even $60?

Here's an update, now it's been two years. The first replacement bulb lasted a whole year, same as the factory one. When it died, I got another but that one started acting up after just two weeks. So, I ordered yet another one. Just for fun, I tried the old one again and what do you know, it worked! Maybe it was the projector that was the issue, not the bulb. Maybe it just needed a reset. Anyway, I'm gonna keep buying these bulbs. I might even get another one soon, even though I don't need it right away, cause I'm thinking those tariffs on Chinese products are gonna start hitting soon, maybe in December.

Bulb America is a solid place to find bulbs that are tough to get elsewhere. I've shopped with them a couple of times for a bulb for my rear projection TV and their prices are pretty hard to beat. But, they do tack on a hefty fee for shipping, which just doesn't make sense with how most online stores do things these days. I went for the USPS 3 day priority shipping on a Friday and got an email the same day saying my order was on its way. Turns out, they'd only printed the shipping label and it hadn't actually been picked up by USPS, so it wasn't really "shipped" which felt a bit like they were pulling my leg.

Then the weekend came and went, and I get that Sunday's a day off, but I thought it would at least move on Saturday. But nope, nothing. Monday was a holiday, so okay, I can let that slide. But then come Tuesday, I check again and now USPS is saying it'll get here by Friday... that's 4 days later than expected! I mean, come on! I tried to be understanding about the weekend and the holiday, but this is just too much. And the kicker is, the only somewhat affordable shipping option was the 3 day priority because anything faster was nearly as expensive as the bulb itself.

Chances are, I might end up using them again if I really have to, because other sites with free and more dependable shipping end up charging a lot more for the bulb. It seems like Bulb America keeps their product prices low so they can jack up the shipping fees, and they don't seem too concerned about getting things to customers quickly. It might actually be worth paying a bit more with other online retailers when you think about it. Definitely do the math and consider how much your time and the shipping costs are worth before you decide to deal with the iffy service at this site.

Excellent customer service! I was very impressed with a welcoming phone call letting me know how appreciated I as a customer was and that they were there for anything I may need.

Ordered replacement vintage style bulbs after not being able to find them on Amazon. These were spot on, came quick, and work perfectly. Will definitely order from BulbAmerica again.

I needed a replacement lamp for an older projector and BulbAmerica had it at an extremely reasonable price. Shipping was good, too - we got it in less than a week. I highly recommend!

I could not find this glass globe anywhere. Bulb America said they would e-mail me when it was back in stock. They did and I ordered it immediately. Shipping was quick and packaging was excellent!

Needed 2 specialty halogen bulbs and could not find them at any store. Looked online at Bulb America and they had what I needed, shipped out same day I ordered and they have arrived and are perfect.

The bulbs I ordered are for lab instruments. The same brand of bulbs from the manufacturer cost about ten times more and delivery is generally six to eight weeks. I had the bulbs in less than a week.

Great company - clear communication, fast shipping, well-packed, nice follow-up. Works great, nice and bright. I got just what I needed to get my 15-year-old, big-screen TV up and running for family quarantine.

Bulbamerica had the out of the ordinary intermediate base bulbs I needed in stock and at a good price. While the shipping wasn't free it was very reasonable and the bulbs arrived in just a few days after placing the order.

Excellent. The bulb was exactly what I needed for my 30 yr old dryer and the price was terrific. The company was quick to fill the order, paying was a snap and delivery was almost as expected. Due to mail disruption there was a slight delay. Will use them again.

Al in all everything was ok; the website can be a little confusing. For example signed up with my email to receive a discount; but never got discount. Later in day received email thanking me for signing up and gave me a code for the discount I was going to receive.

I recently bought some 4000K Copper Trim downlights from bulbamerica.com for my kitchen, but they turned out to be way too bright. Plus, one out of the four lights I got had a flickering issue when it wasn't dimmed. I decided to get the 3000K ones instead, but ordering them wasn't exactly straightforward. When the new lights came, I noticed the copper trims looked like they'd been used before, which was a bit disappointing since I paid for new ones. Anyway, the 3000K lights are just right and thankfully, there's no flickering issue with these.

I had a bit of a hassle trying to find my old account on Bulb America so I could reorder the same bulbs I always get. It took like 15 minutes and then I ended up having to make a new account, but then it said I already had one. All I want is to easily find my past orders or account info when I come back to buy the same stuff, you know? It shouldn't be this hard every time. Thanks.
James

I've been pretty happy with the service from Bulb America, but I gotta say, UPS and FEDEX seem to be the ones messing up the products during delivery. It's like every time something arrives, I'm on the phone with you guys asking for a replacement or a refund. Just the other day, I got my order and there was a broken flood light in there. It's gotten to the point where I order extra just to make sure I've got enough for my household, you know? Anyway, I'm sticking with you, Bulb America, cause when it comes down to it, you do good work and I plan to stay a loyal customer.

Bought 3 bulbs from bulbamerica.com that were supposed to be 120mm. Turned out they were a bit smaller, like under 118mm, so they didn't fit right in my light fixture. Reached out to customer service and they said I could send them back for a refund and then order the right size. But here's the thing, I'm pretty sure I ordered the 120mm ones they had listed. So now I'm wondering if they actually got bulbs that are the right size. If someone can make sure they have the real 120mm bulbs, I'd be happy to place another order. Just need that confirmation. Cheers, Jeff Richards

I had a bit of a frustrating experience with Bulb America. The website kinda made it seem like the shipping would be super fast, so I went ahead and paid extra for the rush delivery. But then, the bulb didn't show up when I was expecting it to. I was pretty disappointed, you know? So I got on the phone with customer service, and they weren't much help. They sort of brushed me off, saying that I shouldn't have such high expectations. But here's the thing, I paid for 2-day shipping because I needed that bulb quickly. They told me that I've been spoiled by Amazon's shipping, which might be true, but that doesn't change the fact that their own website promised something similar. Anyway, I don't think I'll be ordering from them again. Looks like I'll be sticking with Amazon for now, they've always been reliable for me.

Shopping on the site was pretty straightforward, but I was left wondering if the item would actually be as described, you know, like an original replacement. Well, after getting the lamp, I gotta say I'm a bit disappointed. It wasn't nearly as bright as I hoped. I had to crank my projector up to the max setting in my living room, while the previous lamps I've used let me keep it on eco mode, which is around 160W. This new lamp didn't even have any wattage info on it, and it was supposed to be somewhere between 160-200W. It definitely didn't seem like the 'original replacement' they advertised.

When I reached out to their support team, they did send me a shipping label and mentioned they'd 'evaluate' it, whatever that's supposed to mean. Honestly, I just want my money back at this point, but I'm bracing myself for a bit of a struggle to get a refund.

I've been placing orders for our company with Bulb America for a while now, we always buy our light bulbs in large quantities. It's really surprising that there's no option for corporate account invoicing. It's a bit of a hassle for our team members to use their own credit cards to get stuff for the company. Plus, when I reached out to customer service, they said they couldn't provide a downloadable or printable invoice. They even suggested I should look for one online to send to them. That just doesn't seem right, especially with how advanced technology is nowadays.

I recently bought a pricey bulb from Bulb America and it turned out to be defective. When I reached out to them, they provided a return form so I could send the bulb back. I asked for a full refund of $54.09, but they told me they don't cover the shipping costs for refunds. Because of this, they're only refunding me $41.99, which I haven't even received yet. I really don't think it's fair that I have to pay for the shipping when the bulb I got from them was faulty from the start. It's disappointing to see that the company won't fully reimburse for a defective product. I made the purchase on 06/07/21 and it was authorized on 06/05 through PayPal. The transaction ID was ***733 in NY and it was charged to my card ending in 2393 for the amount of $54.09.

I got in touch with customer service a couple days back about a super pricey tv projector bulb I bought that started acting up just after one day's use. The image started showing this weird rainbow effect that just kept getting bigger, and then the screen started to dim out. None of this was happening before I swapped in the new bulb. It's got me wondering if this bulb is really a genuine RCA part like they said. It wasn't even a full day later and the screen was so dim, watching anything was a no-go. Totally not cool! And now they're saying I gotta cover the cost for sending it back and they're hitting me with a 15% restocking fee on top of that? For something that's busted right out the box? I'm giving this place a 1-star rating and that's only cuz I can't slap them with a zero!

Got the bulb after shelling out an extra $24 for faster shipping. I plugged it in, but during setup, the lens in front of the bulb just cracked. I got on the phone with customer service and they gave me an RMA. Now I gotta cover the cost to send the bulb back, and they're telling me they won't send a new one until they get the busted one, check it out, and decide if they're gonna replace it. All this time, my projector's bulb is getting dimmer and that amber light keeps blinking.

The whole point of paying more for quick shipping was cuz I need my projector up and running now, not in a couple of weeks.

I bought these bulbs after searching on the web. They ain't what they say they are. Bought 'em on 6/16, got 'em on 6/18. Paid $49.70, got refunded $36.67. I never opened this thing and sent it back 'cause they advertised the wrong bulbs. I shouldn't have to pay nothin' for their false advertisin'.

I bought a lamp with housing for my DLP TV from bulbamerica.com, but it didn't fit. Also, it didn't have the protective screen to prevent glass shattering if it explodes. I sent them pictures showing the manufacturing issue, and they gave me a shipping label to return it. However, they didn't refund the original shipping charges, which is not right. I complained through email and text, but they still charged me for the original shipping. The item was defective due to manufacturing, not because of me.