Cozzia-USA
Reviews and Complaints

Your warranty department is doing something really bad! They're taking forever to process orders. And instead of sending a technician with proper tools to fix the problem, they told me, a regular person, to just look at the back of the chair and figure out what's wrong! Obviously, I couldn't do that (who could?), so they sent some random parts to my house over a week ago. But then they completely ignored me and didn't even bother to follow up, while my warranty keeps running out! They didn't rush the delivery of those parts, and they didn't handle my order in a timely manner. They won't reach out to you or show any concern at all.

I called about my Brookstone chair to get it serviced because the Bluetooth wasn't working right and the remote settings were messed up. This was on January 18, 2022. The customer service person said they would send the part and then a technician would come to fix it. Well, it's now February 8, 2022 and I still haven't heard from the repair guy. I've called a bunch of times to say they didn't call me for an appointment. They just keep saying they'll email the service tech, but I still haven't gotten a call. It's really bad that I have this expensive chair with a warranty, but I can't even get a simple call to let me know when the repairs will happen.

This is really terrible service. I guess I'll have to wait another month, but not without calling them at least twice a day until someone finally comes out. I asked for the manager, but they said she's not in and someone else is taking her calls. Of course, no one answered when I called, so I left my name and number for a call back. We'll see how that goes... I'm so frustrated.

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They trick customers into buying their massage chair. They don't take responsibility for their product. Now I'm wasting over $4,000 on a defective massage chair. They said on their website that if they can't fix it, they'll replace it with a new one. But now they can't fix it, can't respond, and can't replace it. Money isn't easy to make, it doesn't grow on trees. This is a trick to deceive customers. Be careful if you want to buy it. After you buy it and it has problems, they'll ignore you, just like they did to me. My aunt bought a massage chair for $3,000 a week ago. There are no soothing drum noises at all. This chair is supposed to be relaxing, but Cozzia's chair adds more stress instead. All their chairs are of poor quality and shouldn't be sold in the market. They need to recall all of them. They sell for a higher price than other chairs but have low quality. They'll have more customers complaining about it later if they want their company to succeed. They need to fix their mistakes first before they can be successful and last long in the industry.

I bought a massage chair, serial number ***, model # ET-210 in December . I requested a warranty repair service because the massage performance has been poor compared to when I first purchased it. It's been over 3 months now and I haven't heard anything from them.

I bought a comprehensive plan for my massage chair. I've been waiting 6 weeks for parts to fix it. Still no parts and no updates on my chair being repaired. I asked to have my chair replaced if they can't fix it. They keep saying they'll fix it, but no action. It's getting frustrating. A week and a half ago, a manager claimed they were quickly shipping my parts to my address; well now I feel like I'm just being lied to. Still no parts.

I bought the item about 3 years ago, but I can't find the contract. I got it from Tanner's in Riverside. Tanner's is now in Riverside, California. I've talked to different people at Tanner's who promised to help, but they never did. I contacted them last year, maybe in February. The people at Tanner's are so bad at their jobs, it's like they either lie all the time or they just don't know what they're doing.

I bought a massage chair in December from ABC Warehouse in Gaylord Michigan. The chair wasn't put together right, so we had to call for service. Even after that, the roller still had issues, and we've been trying to reach someone to fix, replace, or return the chair. We've been calling the seller every two weeks, but it's been hard to get through. We talked to some managers, like ***, who said they would take care of it, but they never call us back.

My chair came all messed up, damaged during shipping. It was a real pain to get in touch with the company, but after two tries, I finally got the replacement part and fixed the chair myself. Skip ahead 9 months and guess what? The chair is busted again. I did a bunch of troubleshooting to help with the repairs and they asked me to replace the part myself once more. I said okay. But this time, they sent the wrong part that wouldn't fix the problem. It took them two whole weeks and a bunch of phone calls to send the wrong part. Two weeks later, more parts show up and this time they agree to send a tech. And guess what? They sent the wrong parts again. And this time, the parts weren't even for this chair. It's still broken and no one is picking up my calls or answering my emails.

I bought a massage chair and it stopped workin. The tech that came to fix it, the manager, and the company all got different stories bout how to fix the problem. They aint willin to help me figure out a solution. The tech said it was an easy fix and could be repaired, the manager say he aint sure if it can be fixed cuz of what the tech said, and a customer service rep say they aint contacted me back cuz one part was on back order (not related). I think a purchase I made bout a year ago should be fixable. The manager was rude, cocky, and unhelpful. There shouldnt be three different stories and I shouldnt have to fight with a company that acts like they dont wanna fix the purchase or let me pay for the parts.

I bought a cozzia massage chair from furniture city on 7-17-22. They said it came with a warranty. They tried to deliver it four times, but it only arrived on the third attempt. The boxes were missing the power cord, so I couldn't put it together. They brought the cord later, but then we realized we were missing 10 screws. So, we couldn't assemble it again. I tried contacting cozzia online to ask for a technician to bring the screws, but they never replied. I called them, and they said they sent the screws to the store, but the store doesn't want to help. Now I'm stuck with a $6500 chair that doesn't work and is taking up space in pieces. Cozzia should be willing to help and fix the problem, but they're not. Don't buy this product because I wasted my money on something I can't use.

I've been trying to get my damaged chair fixed since Jan 2021. No updates or just delayed responses. The JEZ technician inspected the chair and mentioned it needed a Mother Board. He reported the issue. Days later, I received an email from a Tech (Chris) requesting error codes, which I provided. After more waiting, I called for an update. Chris was checking if parts were available. Later, customer service confirmed parts were shipped. The JEZ Tech attempted an install but realized the parts were incorrect, yet tried to make do. He documented the correct part and submitted it with the work order. I had to follow up with Chris, who was trying to contact the JEZ Tech. Further calls and emails to JEZ and the company went unanswered.

I've been trying to get in touch with a technician from a company to fix my new chair, but no luck so far. I bought a massage chair right after Thanksgiving, and it only worked for 15 minutes before breaking down. The company ordered the necessary part and had it delivered to my house. They said a technician would call me within 2 days to fix the chair. The part arrived on 12/29, but it's now 1/9 and I still haven't heard from a technician, even after contacting the company's tech support 4 times. Every time I reached out to them, they promised to get a technician on it right away. I'm really disappointed with my expensive chair because I can't even use it. I'm also unhappy with the pricey extended warranty I bought, as well as the company's slow response to resolving issues with their product. Right now, I wouldn't recommend their product due to their poor service, and I have doubts about the quality of the chair since it broke just 15 minutes into using it, despite being brand new.

repair parts did not fit. We have the Model number XXXXX. We contacted the service department when our chair wouldn't work properly. We spoke to a technician and he said we needed a certain part. We ordered it *** and installed it. It didn't fix the problem. Due to a medical issue, we didn't call back for a couple of months. When we did, the tech thought it was something else. So we ordered the part he suggested, *** That also didn't fix the problem. Once again, we called and were told we had to replace the entire back roller assembly. *** We ordered that part and it wasn't the problem. So the final part was the base *** We ordered it and opened the box, and it didn't work with the back roller assembly. We were then told that was the only base they had, and they would issue a refund for that part, but we were out of luck for the other parts. I have absolutely no complaints about the tech. He has worked with my husband over the last year to fix our chair. I don't understand why you had a new roller assembly but not a base that will work with it. Now I will be out *** IF I am refunded the last *** I would rather have my chair working. I could have bought a used car for what that the chair cost, and it only lasted a couple of years.

We sell *** massage chairs and we bought a couple for a discounted price as floor models. Unfortunately, one of the chairs had a problem. I reached out to the company for repairs, but they told me they no longer have the parts to fix it and tried to convince me to buy a different chair. I've contacted them multiple times, but the repair department hasn't responded until I threatened to contact their upper management. Finally, they replied, but all they said was that they don't have the parts and can't repair it. As a retailer, it's frustrating to not receive the service they advertise. How can I recommend their product and customer service to my customers? They claim to have excellent customer service on their website, but I didn't experience that. They promise quick and painless customer service with knowledgeable representatives and technicians who are always available to help. They also mention their repair service, where they send someone to your home to fix any issues. If they can't fix it, they're supposed to replace it. They even have experienced service technicians who know their recliners inside and out and can assist you over the phone, through email, or in person.

I bought the Cozzia Massage Chair for $*** from Furniture Row in Missoula Montana. My husband got it for me as a Christmas gift. We got the chair on 12/23 and assembled it on 12/28. It was all good for about 3 weeks, but then it started making this really annoying screeching noise. We tried contacting the company, Cozzia, through their website 3 times, but they never got back to us. Finally, towards the end of February, I got an email from their tech department. They watched the video I sent and said that the noise was definitely "not right" and that it was the air compressor going bad. They said they would send the part and a service tech would call me in a week or two. The part arrived on March 3rd, but the service tech never called. I sent a bunch of emails and they told me that there's only one service tech for the whole state of Montana (which is the 4th biggest state in America, by the way). Now it's April 27th and I just got a call from customer service. They said the only service rep is 12 hours away and it will take several more weeks. I asked her how she would feel if she bought a *** chair and couldn't get it fixed. She said she would be really mad. So I told her I want a refund and they can come pick up the chair. She said I have to deal with Furniture Row for the refund, but she understands why I want my money back. It's just ridiculous how both Cozzia and Furniture Row are doing business like this. They sell this chair with a 5 year warranty, but they know they can't provide service on this side of the state. It's dishonest and wrong. I'm going to tell Furniture Row about this today and ask for a full refund. If they don't do it, we'll take legal action. The chair is only 4 months old and I've only used it 10 times.