Lowe's review: Windows

We bought windows from Lowe's in early Sept. Finally installed in Feb. It took way to long to get an appointment. Then we were scheduled 8 am to 7 pm. They showed up at 9:30 and left at 5:30. This meant the job took 2 days (and my husband's time off work) The guy said he bid on the job without including trim (which was part of what we paid for), so he bought trim out of his pocket. The trouble is the trim is not the right size and there is a gap between the trim and sheetrock. Multiple calls to Lowe's corporate have resulted in being given the run-around. We've been told we have to give the installer 2 more days. This 2 more days and 2 more days and 2 more days has not gone on over a month. We have lost all confidence in Lowe's customer service. Obviously customer care is not even a factor, let alone a priority. We have been lied to repeatedly. My husband was assured that if the installer did not contact us and get this done, they would get a new installer. Of course he did not and guess what? We are supposed to give him two. MORE. days.

In case Lowe's thinks we will get tired of this and just go away, that won't happen. We paid too much money for these windows to have a shoddy job. We just started actively looking for a lawyer.