Sam's Club reviews and complaints 1
View all 977 complaintsSam's Club - Upper management needs to make a SURPRISE visit to the store and make the necessary changes.
I have responded to reviews often on this store. They have since stopped asking for reviews, so I am putting it in on my own. I shop at the Canton store because I appreciate good products however I have found that the shelves are often out of staples such as water, potatoes and bread. I went a week before Christmas and there was not one person bringing in carts for shoppers, I went out and brought in two carts for others seniors who could not (I am also a senior). I had one product that would not scan, I pushed the need assistance key (using self serve check out) waited 5 min. Long line forming behind me, before walking up to a front end agent for help. (3 agents standing there talking). After checking out waited in another line of 15-20 people to get out of the store. Only one person checking customer receipts so we could leave. I had to go to another store to pick up products Sam’s club was out of. Why do I continue to pay for a membership? I may not for much longer my membership is due to renewal.
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I have dropped my car on 22nd Nov 23 for installation of 4 new tire purchased from sams. I had appointment at 8am and it took more then two hours to install because they messed up the tire pressure sensor which was not disclosed at the time of handing over the key. When i drove car back i noticed there is tire pressure sign is on on deshboard. I took the tire back to them and it explained that some time it does not read so we have to manually fix it. After i shopped for 40 minutes bavk to tire dept. and guy name axander mechanic who was not there in the morning when they installed. He told me that i heard from colleague that the,sensor was broke but we dont have advanced tool so you can take it to Bell tire i called and they are,asking me to drop the car they will check and charge me $81 for every sensor fix. I tried to call store manager never get conected. Who is going to pay foe fixing their problem. Very annoying and thinking to change my membership to costco if i dont get resolved.