Family Dollar

Visited this store on Dec 7 2019, around 430pm. After being in the store for approx 30 mins, I checked out. Kristie is the woman who rang up my order. After ringing up my order and telling me my total, it definitely didn't seem right and felt as if I was over charged. I asked her if coupons had applied to my order. She told me how much in coupons were credited.. She said "it adds up fast, dont it?" But I paid anyways. When I walked out to my vehicle, I reviewed my receipt before leaving. Good thing I did because 4 of my items I had purchased, she had rang up twice each instead of once. I walked back into the store with my items and as there were a few customers in line, stood to the side. She turned and looked at me, I told her I was overcharged and a few items were rang up twice. She said she would need the items and return the order to correct it. I held up my bags and said I had the items. I also did ask her if it would still credit my coupons back if she did a return on the full order (I didnt want to lose them) and she said it should. So I waited for her to take care of the other customers and then it was my turn. I showed/pointed to the items on the receipt to Kristie what items I was overcharged. The receipt plainly showed 15 items, she said how many items do you have and started counting.. The total was 11. She asked me where I was overcharged. I showed her again what items. She then asked me where she had already charged them on my receipt.. I showed her again. At this point, Kristie had an attitude with me. She asked me for my number and said she would do a refund on it and told me I don't need to have an attitude. Up to that point, I didn't have an attitude but yes I was frustrated.. Being double charged and if I wouldn't have reviewed my receipt - I would have lost out on/been overcharged by over $20. I proceeded to tell her that I don't have an attitude, but yes I am a little frustrated (as anyone would be). She then looked at me and said I had a cart full of stuff so pretty much it was a mistake but no apology (which is fine everyone makes mistakes but still I didn't have a cart full of stuff) and then said something along the lines that we are human and nobody is perfect and questioned me if I've ever made a mistake. Instead of answering her, I just stared at her. Yes we all make mistakes but as many times as I showed her and she didn't seem to understand how and where she overcharged me and then it seemed like she was trying to manipulate by flipping the situation onto me as a customer by questioning me about mistakes, she should have treated me with much more respect.in the end, she said she had already apologized. Instead of refunding the order like she originally stated, the just refunded the money I was overcharged. One more issue with my order was that the gain flings were on sale for 3.95 and I always clip my coupons. I had the correct item and although I had clipped the coupon, it didnt take off the coupon from my bill. Now the 2.00 gain flings clipped coupon was still in my clipped coupons, so instead of paying $1.95 for the gain flings; I paid the full 3.95. As I explained this to Kristie, she said I would have to call corporate there was nothing she could do.in the past, that had happened with another coupon and showing proof to the worker - they had given me credit and said it must have been a system issue. So as I have been a loyal customer, I asked her about correcting it. Instead of saying she wasnt able to and that shouldnt have been done before she had a very ugly attitude and told me that she isnt about to lose her job over something like that and there are reasons that those people werent working there anymore. I then had it and was fed up with how she had been talking to me and straight out told her I never asked her to put her job on the line, all I did was ask because thats what had happened before, I didnt appreciate her attitude towards me and questioning me, accusing me of having an attitude when I didnt and she plainly had a bad attitude, and told her I will be calling corporate but not for the gain flings matter but on her by the way she had treated me and I would be making a complaint. I wrote down her name, she made sure I knew exactly how to spell it. I then told her ill take a refund on the gain flings. She had me fill out the refund receipt with my information.. Actually she handed me two of them. One for each refund and I filled out one and refused to write the same information on both receipts. This wasnt my mistake, it was hers. But she acted as if I shouldnt have been at all upset at the least. I almost lost out on $20 and change and another $2 from a coupon that was not my error or mistake. We all work hard for our money, I pay the prices on the item, why do I need to take a loss because of someones mistake that if I didnt catch then it would never have been corrected? How many other customers have lost out? Ive been many places where someone was having a bad day or made an honest mistake but this employee of family dollars - went way to far! I also my wasted time. I have not shopped at a family dollar since this incident, it gave me a bad taste in my mouth should we say. As you see, there were many problems with this employee and my shopping experience. Just to add, I have been a continuous and loyal customer of Family dollar. There has been a lot of change in employees at this location but also a lot of good ones that made a comfortable and pleasant shopping experience. First and foremost, Kristie has a very poor attitude, she was rude, unprofessional and minipulating. Not to mention, there were customers who ended up behind me during this time, that heard everything. That is very far from delivering customer service. I would be extremely surprised if I was the first customer complaint on Kristie. I would recommend whomever is taking this complaint, to roll back the video camera system and watch it themselves. On top of it, I hope the camera recording system picks up sound just to see and hear what I had to deal with. Feel free to email me with any additional questions at alicia. [protected]@gmail.com. Just to note, I thought I had already submitted this complaint but realized that it was still sitting in my browser unsubmitted so thats why it is just now being submitted. I thank you in advance for taking your time in reviewing this matter.