Keller Williams Realty

I am writing in regards to our horrible experience we have had with your company, more specifically one of your selling agents Matthew Bully. Perhaps he lives up to his last name as we received nothing but disrespect from this agent after he found out we would not be using him as our buying agent due to him being the selling agent to this house. We submitted an offer on his listing 173 Laura Lane Linden MI on September 11th. Our offer was accepted by the sellers. We had an offer with contingency and were contacted by our realtor on September 13th that the sellers had a full offer with no contingency and were giving us 24 hours to respond to lift our contingency. September 14th we had an offer on our current house at 445 pm. We contacted our realtor who is also through your company Corbin Gearhart at 451 pm saying we wanted to lift our contingency to the Laura lane house. At 4:57 pm my husband received a call from Corbin, she said that she just lifted our contingency and that Matt requested a new pre approval letter that is not based on us selling our house, she told us that we could get the letter the following day as the banks were closed. We attempted to contact our bank and they were closed for the day. My husband then received a text from Matt at 7:34 pm saying "please have Corbin call me if you guys are releasing the contingency.. it ended at 5 pm and I still have nothing. We will be moving forward with the backup offer soon. Sorry but I need to protect my sellers. Thanks" My husband was contacted but Corbin after Matt's text message, she said Matt now stated he must have the pre approval letter that night or they will go ahead with the other offer. There is nothing in our contract that stated we would need this new letter within the 24 hour period. We were not given a reasonable opportunity due to our lending office being closed from the time our contingency was lifted to the time Matthew required the new pre approval letter. We understand this house is now sold but would like to bring to your attention the unethical and unprofessional actions of your agent. We would not wish this upon any other perspective buyer and due to this experience we would not recommend your company to any other sellers or buyers.

If you have any further questions please don't hesitate to reach out.

Mackenzie and Justin Murphy