Keller Williams Realty
Reviews and Complaints

Having recently engaged with Jeanne Gallagher-Keller Williams Peninsula Estates, I found the experience to be a mix of positives and areas for growth. Jeanne's dedication and personal attention were evident throughout our interactions, and her knowledge of the market was commendable. However, there were instances where communication could have been more prompt and transparent, leading to some minor frustrations. Despite this, Jeanne's commitment to her clients is clear, and with a few refinements, the overall service could reach even greater heights.

Using the VA loan, I made an offer on 611 O'Fallon Rd NW, Huntsville, AL 35811. The listing states: "NEW Floors, NEW Roof, NEW AMAZING SPA Bathrooms, NEW Paint, NEW Kitchen, NEW Windows! Crisp clean lines and modern design accentuate the bright a large rooms. The two stunning bathroom remodels are complete with new vanities and incredible tile". I paid $400 for the home inspection. The inspector said the roof is at least 20 years old. Tons of other issues with the house. I have the full report. The VA won't even approve the house because of the roof. The property should have been listed "as is". This is a total scam. Ripping people off. It is false advertising. The listing agent KELSEY ZWACK PIZZATO, KELLER WILLIAMS REALTY, ValleyMLS#: [protected] should have done her due diligence. It's been games back and forth. I should be reimbursed for the home inspection fee. Unemployed disabled marine veteran lost $400.

Weesie Percer behaved very disrespectfully toward my elderly mom and her contract situation. Without divulging too much sensitive information she showed lack of respect and her comments, actions and voice tone was rude, unprofessional and uncaring. She diagnosed the situation as if she was a medical divorce sbd lied about removing the lock box from my mom’s property when she says she would. Now tell me who torment an 80 year old in that manner.

Both agent, Demetria Brown, and broker, Weesie Percer have been treating my mom with the utmost disrespect when it came to selling and buying a home. As I expressed to them she is under severe emotional distress and respectfully asked that they inform me before she signed any contract. They did not and told me that even though they said they would that they did not have to LEGALLY. This is so UNETHICAL in many ways. First they agreed to unlist her home but then put it back on the market and rudely and very disrespectfully told her she would NOT receive her earnest money back when the company sent her the legal document stating that she would. To this date my mom received for minimal explanation about the over 20 pages she signed and as a result did not know what she was signing in some cases. Despite saying they would remove the lock box three weeks ago, it remains on her door. In addition, they continue to send perspective buyers to her home who have NOT gotten her permission to come which was part of their contract. Very rude, inconsiderate and disrecptful to the elderly. In addition, Weesie Percer stated that although she is not a doctor my mom knew exactly what she was doing. Well, if she is not a doctor, how can she even state that. Ridculous! So desperate to buy her home and sell her a new one. Doubledipping and not even sure if the appropriate paperwork was ever signed. But what do I know. They seem to forge signatures.

To whom it may concern,

I have been receiving multiple emails from Miquette Martinez through DocuSign since March 13, 2024, requesting that I sign a Letter of Declination. I did not initiate any request for such information, nor am I inclined to sign a document that was unsolicitedly sent to me. Kindly direct her to cease all communications with me.

Cordially,

Penni Pardue

Signed with tammie pritchard kw realty on or about 11/20/2023 never got a copy of contract so not sure never went over contract just sign sign sign ok my fault then a sign appeared on the lawn unexpected then I come home from work no notice text email nothing but someones been here call tammy she say we had an open house didnt my assistant notify u no no notification now I try to send her an email but it says cant be delivered I feel violated will take sign down 1st thing a.M. & call sarasota county sheriff for legal explanation

My agent has ravaged our lives, pathologically lied to us, refused to provide us documents, withheld significant information and continues to harass us every day. Her arrogance, ego and self-centered goals are keeping me from moving, from selling to a qualified buyer and most importantly causing severe anguish across an already highly stressful circumstance. I will be forced to contact a lawyer tomorrow to navigate her impossible conversations and retaliatory actions. I just want to sell my home, relocate from NJ to Florida and execute a now significantly damaged seasonal business plan.

Please interject.

Thomas C Dickert and Heather Dickert

4 Hann Ave

Voorhees, NJ 08043

[protected]

Listing agent: Melissa Anne Ryan

Most recent corrupt selling agent: Heather Magladry

Hello

I had made several complaints regarding a house rental in 2021 I need Thai matter escalated. I have become very sick with my immune system I should have never been rented a home that had water damage & toxic mold. When I made complaints I was unethically treated by the Keller Williams agent. I want the agent investigated. I filed a lawsuit and Keller Williams did not respond. I need a written statement from Keller Williams on why this was not addressed.

We are being retaliated against due to making a complaint regarding our AC unit going out for the 3rd time in a year in AZ. Their rental company AZ Performance Realty sent out a vendor to our home to diagnose the issue the vendor was so disrespectful therefore, asked to leave our property. Afterwards, the technician made false allegations and this is the reason the company is using to bring our lease to dismissal 8 days after the complaint was made.

Desperately trying to purchase my family property back from Louis Conde and Keller williams realty. Louis Conde refuses to return my calls emails and text messages after he stated he needed to speak with his business partner and work up the numbers.

I do not understand why someone had not want to sell the property and make the money and move on to the next real estate property.

Desperately need help please

The following house was listed on 4-17, my real estate agent contacted her by text and phone calls just an hour after it was listed (3:30 PM). Dora did not respond to his numerous request to see the house or get more information. My agent scheduled to see the house at 8:00 Pm that night but the agent never confirmed the appointment.

Dora finally responded to my agent about 7:50PM that night and said she is not allowing late showings. The next day she allowed us to see the place but it took most of the day for her to even tell us how old the roof and HVAC system is. We put in an offer 2 hours after we finally where able to see it, and Dora responded the next morning that it was under contract. I feel Dora purposely did not respond to my agent because she already had a buyer and needed to put us off for 24 hours so she could sell it to her buyer. This is a very unethical way of doing business.

Judy Armendariz at Keller Williams Folsom
License #DRE # [protected]. This person is inappropriate towards clients and aggressive. Absolutely unprofessional and dangerous to have as a realtor. Has been caught with alcohol on property and made inappropriate sexual comments to my kids. This person can not be trusted at their job. I believe this company can benefit from removing her immediately!

While searching for a home in Oahu Hawaii, I came across a home I was interested in... only to be turned away because of my race (it literally said you can only buy if you were %50 or more Hawaiian). After seeing this I was immediately concerned, I reached out to the sales agent directly only to be called "a karen" cursed at and hung up on.The agent was Leilani K Kuhaulua of Keller Williams Honolulu, her lack of professionalism and open racism is beyond concerning.

I did notice after my call, some of the listings for the property were changed but I did get some screen shots of some of the post. Either way, im not the right color and their not going to accept my offer, or any one who looks like me. In 2022 this can not be tolerated.

1. We closed on our home on August 16, 2022. The home was listed by Keller Williams. One day prior to closing, the listing agent called our agent and asked her if she would open the house to allow repairmen to come and replace a one piece led light fixture, that was hanging from a 16 ft ceiling by 2 wires. Our agent agreed and she opened the house at 10:00 pm to 2 males. The 2 males arrived at the home in a car without a 12 ft ladder that was needed to reach the led light fixture Based on the fact that our female agent was uncomfortable meeting 2 men at 10:00 pm, she called the selling agent and had him stay on the phone with her until the men departed. While at the house the 2 men had no idea how to change the light fixture. They got in the attic and attempted to pull the larger led fixture though a much smaller opening. The listing agent assured our agent that the light fixture would be replaced prior to closing. When we arrived at the house after closing, we found a light bulb extension pole and 2 standard led light bulbs on our kitchen counter. The led fixture was still hanging from the ceiling.

Our agent contacted the selling agent to get the light fixture replaced as promised. The light was never replaced and the listing agent refused to provide contact information on the consulting firm Keller Williams used to remodel the home. Several days later, our realtor used the light extension pole in an attempt to lock the led fixture to the ceiling because it was a safety issue. As soon as she touched the fixture it fell and my wheelchair bound husband was struck in the shoulder.

2. The next events were electrical issues. The home has 2 electrical panels. We noticed that 1 breaker in the first box was tripped and wouldn’t reset. When the previous owner stopped by the house after closing, my husband and son asked the previous owner about the breaker that wouldn’t reset. He told them that he had lived in the house for over 20 years and had never had a tripped breaker. Prior to closing, the seller had an electrician come to the house and repair 10 gfi plugs that were wired incorrectly. Again with the tripped breaker off almost all electrical lights and plugs worked. After closing we eventually found out that the back outdoor light and some wall switches weren’t working. Prior to calling an electrician out, we wanted to contact the seller and find out what the switches controlled, we had been told that during the remodel some ceiling lights were removed and relocated with led fixtures. Our realtor contacted the selling agent an explained to him that we needed information on the electrical questions and also requested information on the luxury vinyl flooring warranty. My husband’s 400 pound wheelchair had rolled the over the new floor causing debris under the floor to break through the vinyl floor throughout the house. The poor quality floor installation caused holes in the floor the size of a half dollar. Our realtor explained to the selling agent that her clients were not upset and were not seeking money from the seller, just information. Again the listing agent refused to give us any information. This can be verified through a 09-15-2022 text our realtor sent to us. On 09-16-2022, our agent reached out to the listing agent again. On 09-17-2022 the listing agent sent our agent contact information on the consulting firm used to remodel our home. The information listed a consulting firm with a phone number that constantly rang busy and never went to voicemail. I attempted to call the number many times over the next week without success. On 09-17-2022, we were still having issues with light switches not working. On this date, our son and his wife came to the house to bring us 2 lamps for the master bedroom. Once the 2 lamps were plugged in they didn’t work off the two wall lamp switches on either side of our bed or the wall lamp switch. Our son thought it was probably the tripped breaker. He went to the first panel box and attempted to reset the tripped breaker #22, he immediately noticed that his action had caused breaker #20 in the other box to trip. Breaker #20 and #22 in different panels tripped each other. When breaker 20 was on, all wall switches and plugs in the master bedroom and bathrooms worked until you attempted to turn the lamps off or on at any of the 3 lamp switches. When you change the position on a lamp switch the power to the bathroom lights and plugs were turned off, when you moved anyone of the lamp switches the bathroom lights and plugs came on. Thank goodness our kids got us the lamps and we discovered the electrical issues. Again our agent notified the listing agent that we needed the information requested, to prevent possible loss of life and property loss. On 09-22-2022, our son noticed a humming sound coming from the attic. He checked wall switches until he located one that turned the sound off and on. He turned the switch on and traced the noise to an electrical plug in the attic. The electrical box and wires were chewed by a rodent to the point bare wires were shorting out and had blacken the joist the electrical box was attached to. This walI switch was one of the switches we had requested information on. I sent a picture of the damaged electrical box to our agent. Our agent attempted to call the listing agent and he did not respond to her voicemail, telling him of the severity of the situation. I think our agent also texted the picture of the damaged electrical box and wires to the listing agent. He did not respond. I called A#1Air and Electrical, the electricians came the next day on 09-23-2022.

The electricians spent 3 days attempting to locate wall switches and plugs that were wired incorrectly and were shorting out, putting our family and home at risk. The electricians also figured out the problem with the 3 lamp switches in the master bedroom that were killing power to the master bathroom lights, switches and plugs. It seems that the folks doing the remodel removed the wires during remodel and wired the lamp switches and lamp plugs incorrectly. This mess is what was causing the 2 breakers to trip in the electrical panels. One of these breakers controlled plugs and the other one controlled wall switches.

The two breakers wires were attached to each other at the main wall switch and the 2 lamps switches. The electricians found 2 lamp plugs and 2 lamp switches had shorts. They also found the ceiling fan switch located next the main lamp switch was shorting out. The ceiling fan light switch had a black hot wire with about 1/2 inch of copper exposed in the switch box, that had shorted with other wires in the switch box. It seems reasonable that the remodel guy that messed up the wiring on the lamp circuits either didn’t place the hot wire in the switch or he didn’t tighten the wire. This was one of the many light switches we had requested information on, because no knew what it controlled. Again, it’s a miracle the house didn’t burn to the ground. Another area the electricians found serious issues with, was when they were in the attic repairing the chewed up box and wires. They found that it provided power to 2 way switches that controlled the back yard light out by the pool. These light switches were not wired correctly and had to be repaired. Again we had requested information on these 2 switches, because we didn’t know what they controlled. Sadly no information was given to us by the selling realtor. Me and my husband have both been realtors, we understand confidentiality. The Keller Williams agent knew we weren’t asking for money, all we wanted was information on the electrical contractor that worked on the house, the scope of the electrical work that was preformed and what certain switches controlled. We also had requested information on the new vinyl floor warranty. I would think the floor installers should have cleaned the floor and removed nails, mortar pieces and other debris, prior to installing the floor.

Based on the shorts in the 2 panel boxes, wall switches and plugs, throughout our home and mislabeled gfi pugs that were not protected, while another 4 plug circuits had a gfi on each of the 4 plugs. I had the electrical company replace the 2 old breaker boxes with 2 new panel boxes with whole house surge protectors. I also had 16 additional new gfi plugs and 46 standard plunges replaced.

Our issues were with requested information and our safety concerns not being addressed by the listing agent. Our agent made it clear to the Keller Williams Realtor that we weren’t upset with the seller. Again safety for human lives and property trumps, confidentiality. This poor shame of a remodel, the covered up hidden defects and their agent’s deliberate indifference, reflects negatively on Keller Williams. The selling agent, in my opinion, was wrong when he told our realtor that she was a new agent and she shouldn’t make waves, that he, she or the seller were not responsible to the buyer for anything after closing. Our agent told the selling agent that he was wrong based on the seriousness of the safety issues. It appears the senior listing agent may have been attempting to intimidate our agent, this coming after he had been recruiting her for a position with Keller Williams. After this he quit taking her calls and responding to her texts. The information I have provided is accurate to the best of my memory and our records. Our listing agent has agreed to go on record, should anyone want to speak to her about these issues. I can also provide the scope of work the electricians completed to make our home safe, including replacing the led light fixture, that the selling agent refused to replace after closing. Again this was never about money, all we were requesting was that our led light fixture be repaired, as promised and information.

I dont know what this company really does because they ignore buyers. I tried in both Georgia and Pennsylvania to get houses shown to me a cash buyer. In both states i got no response to alls, emails, texts. In one case in PA I was told to call another showing service. that showing service told me only realtors called them, never customers. These people have not shown me one house, not one, and i have contacted them about 6 different homes.

The realtor Winzone two agents Michael Gao and David Gao acted in a nonprofessional manner.We were scheduled to view a listing at 21-12 124th in College Point Sunday at 1:30PM. The agent showed up at @2:30PM and wanted us complete a form that stated we were not discriminated against prior to showing the apartment. They declined to provide an application until they were pressured.They also charged us $80 for a background check that we never received a copy of.They also declined to inform us of the apartment being rented to someone else until pressured.I have filed complaints with Fair Housing and I am disputing the charges.

Kristin Conner was the buying agent when I purchased the house. The house was represented as like new without the wait, move-in ready with many custom features. It was anything but that. Kristin Conner communicated to me twice that the owner/selling agent would clean the house upon move out. Kristin Conner never performed a closing walkthrough to verify that the house was cleaned or that all of the items cited in the inspection report had been addressed. Upon my arrival, the house smelled and was covered in fifth. It did not look like a 1.5-year-old house. Instead, it looked like it was about 5-10 years old with the excessive wear and tear and filth. Since Kristin Conner didn't perform the walkthrough that is procedurally done at every house closing (especially when the buyer resides in another state), I am requesting that this agency refund me the costs I have incurred to clean the house as a result of her breach of fiduciary duty. Kristin Conner also gave the keys/remotes and garage code to one of her friends for drop-off at the house prior to my arrival. I want to be reimbursed for having to have the locks changed, because of her negligence with giving out the garage code and keys to someone I do not know and without my permission. This woman had weeks to drop off the keys and couldn't even do that. I incurred the following costs to clean the filthy and smelly house and dispose of items that should have been removed upon closing:

$320.00 Merry Maids Deep Clean

$230.00 Apex Cleaning Network, Inc. - Roof top stairs needed to be deodorized because of strong cigarette smoke smell

$589.00 Super Clean Team Window Washing - scheduled for 8/31/22

$288.00 1-800-GOT-JUNK - Haul away of garage storage bin that was cited in inspection report and should have been removed, because of the weight, barn wall wood left in garage from owner's horrific DIY projects

$145.00 Acoma Lock and Security

$160.00 Two-hour Merry Maid Clean for next week - additional grease and filth found on rooftop

The total of reimbursement requested is $1,732.00.

Desired Outcome:

I have already requested for compensation via the Better Business Bureau. In her response to the BBB, Kristin Conner lied about everything that had transpired during this transaction. Initially, Kristin Conner had admitted to me that she didn't do a closing walkthrough; her story has changed now to she did perform a closing walkthrough. Either way, Kristin Conner can't win; the house was filthy. I am not sure if Kristin Conner understands something that obvious. I also have proof that Kristin Conner never entered the house to do the walkthrough from the surveillance system in the home prior to and up through closing. I am giving this Keller Williams agency and Kristin Conner one more opportunity to come clean and do the right thing. Kristin Conner had indicated via an e-mail that I have saved that my complaints of the condition of this house upon my arrival were valid and heard. Kristin Conner had said this when she was placing full responsibility on the owner/resident and listing/selling agent for the condition of the house. However, when I requested that she be held responsible just for the cleaning because of her breaching her fiduciary duty, her story changed. Kristin Conner also made up outrageous lies that weren't even relevant to the situation at hand. Before I move forward with legal action, I am asking one more time to be compensated for the expenses I paid to have this house cleaned and for the locks to be changed. Kristin Conner should attempt to be a reputable real estate agent and take responsibility for her wrongdoing. Every upstanding and reputable agent I have spoken to said that they would have immediately sent cleaners over to clean the house if they had been my agent.

One of the worst realtor experiences I've experienced. DO NOT hire this company to sell your home. The agent did not seem to know anything. What price to list. When asked questions, he could not answer them. After awhile he stop replying at all. Did not have my best interest at all. I feel like I paid thousands of dollars for nothing! After all said and done didn't even hear from the agent saying thank you for your business. Extremely poor work ethic.

I started with "Linde & Sarah Group, and somehow I was with Keller Williams -first Atlanta, do know how they are together but I'll just continue. The first thing I want to tell you is they told me I would pay nothing as the seller and that was one of the reasons I agreed BUT to find out the day of the closing, after pressuring them to tell me what my walk out figure was, they all of a sudden tried to add some things they never said anything about until the morning of the closing, so I demanded they take them off otherwise I would NOT close and they did. I was told by the person that all of a sudden got involved as the boss and she told me she would be in touch at least once a week, and she never did as I called her more then she called me. The other thing I just want to emphasis to all of you, dont ever close with their closing attorneys because, even though I asked them if they will be representing me and they said of course thats their job to make sure I was being taken care of, well when I told their closing attorney that the pay off of the mortgage was not correct and it was less then they had on paper, No one represented me and I had to go with their figure and it was over the real figure that I got that same day and I still did not get the difference from them, so I guess that was a tip I gave them because no one has called me in that regard. You should get everything in writing and stay away from their closing attorneys because they are there for you but for themselves!

We closed on our home December 1st 2021. The beginning of February, we got a knock on the door one morning. It was a pest control company, asking for a $350 payment to continue their termite bait service for another year. From December to February, I had been buying and installing basement jacks and lumber to hold up our kitchen, even the sill plate is badly damaged from what I was led to believe and thought was water damage. Tarasa Hurley (realtor) says it was in the paperwork, but no reason for not disclosing this information. Now I feel stuck with a house that needs more repair than we can afford. Nothing about termites or termite damage can be found in our copies of all the paperwork. Our home is not safe and we can't afford the repairs.

Buyer beware of this agent amd her Broker at KW Atlantic BEACH Partners.

We were working with a couple different agents while looking for a house and over the course of 7 months we weren't successful so through a family friend we tried Leslie McKiernan. She asked us to be exclusive with her, so against our better judgement we were. WE found a house and asked her to show us (after many failed attempts with her trying to find one)

We liked the house and put in am offer she off the bat didn't agree with and thought we should offer more. We stood firm on our offer and put it in. They countered and so did we again Leslie gave us her "expert opinion" and told us 3 options all 3 options were FBO the seller where we pay atleast 10k over asking price and what we wanted. I have this in email so that was strike 1 with her not being our advocate as buyers. We stand firm again with our counter and the sellers accepted our offer. Had we listened to Leslier we would have been out 10k for no reason.

We get the house inspected and find out the listing agent ALSO WITH KW Margaret's team Emily Bishop lied about how old the HVAC is in The house. Emily said it's new 2017 our inspector found out it was 2012. We brought this to Leslie's attention and she said oh well it's still in running condition just deal with it. Totally dismissing the fact we were lied to by her fellow colleague. We listened to her since we wanted the house and she suggested if we didn't want to lose it to just deal with it. Again all pro-seller and not having our best interest. She is totally taking advantage of our emotions in this sale since she knew our situation which is totally unethical on her part. So that was strike 2. We go through with the sale a d come to the walk through which she didn't to with us since she had COVID but she went to the house ahead of us and did her own walk through. Clearly this is ineffective since we should do it together to make sure things weren't over looked and again her expertise in the field can help us. Once again she leaves us hanging. She texted me stating how clean the house was and everything is great. We do our own walk through and find the house disgusting with piss on the walls (I have pictures) the oven looks like it hadn't been clean in years, the bathrooms are disgusting and the 1 toilet doesn't flush. I tell Leslie about this and she said the toilet flushed for her and I said we'll it didn't for me can we have it checked. She gets irritated and said it's pointless to call a plumber to come out bc it flushed for her. And was getting irritated with us bc we are raising this concern. Needless to say we go through with the closing which she doesn't come to as well. I texted her again after we get the keys and walk through the house again and I show her the gross pictures of the house and the toilet not flushing still.

She ignored my first text so I texted her again if anything can be done and she responds with saying nothing can be done and if we didn't like it we shouldn't have gone through with the transaction. And said they don't have to clean to our standards. It's awful to have an experience like this she gets a free 10k since she couldn't even find us a house and then once we closed ignores and treats us as strangers. We moved to a whole new city and thinking Keller Williams has good legit realtors to have such a terrible experience with this one. Her Broker Connie Grubbs is even worse. We brought this whole situation to her attention and she said she doesn't see how Leslie did anything wrong and in her experience most people find their own homes. Realtors just facilitate the transaction. So what is the point of using KW realtors? Not to mention how unprofessional and rude Connie is. She also refused to give us the number to KW corporate and said she is the managing broker and no one is above her.

These people are an absolute nightmare to deal with. I wouldn't recommend them to my worst enemy. Leslie clearly has so experience on the buying side of the transaction, not to mention she flips houses herself so obviously she is going to act in her own best interest if she does see a house that is better for her so who knows if there was another better house for me and she just took it for herself. Awful company