Kroger reviews and complaints 1
View all 1486 complaintsKroger - scan and go
Kroger scan and go is the most inconvenient thing of all time., first you scan all of your items and uniquely place them in your bags once you do that you go to the register think everything is fine you scan your handheld device at the register only to be told to wait for an associate to come once an associate comes the associate then have to ring up 15 items out of your bag causing you to wait causing them to disorganized everything that you had already set in place with bagging. Claiming because the order is big they have to scan 15 items before you are allowed to pay. Mind you I only had about 20 items so you might as well just scanned my entire order or in my case rescan my entire order and re-bag my entire order. You might as well just go to the register have them ring everything up and walk out the door. I spend time bagging and packing only for them to rescan it sloppily bag and make me wait an extra 15 to 20 minutes while they do the exact same thing I just did and I'm guessing to make sure that I didn't steal anything. It's very inconvenient I would never use Kroger Scan & Go Again. It should be renamed Kroger Scan & Go then rescan re-bag pay and go.
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