The UPS Store reviews and complaints 1
View all 355 complaintsThe UPS Store - customer service / additional costs
On December 16th, I walked into The UPS Store #112 in Waterford Michigan to ship a package to myself in Key West, Florida (didn't want to carry my luggage). At that time, I was charged $19.20 for deliver.
On the 22nd of December, I went to the post office to pick up my package and was informed that it would cost an additional $17.76 to retrieve my package. It was explained by the postal worker that a UPS package cannot be delivered to a post office General Delivery if it had a street address and that the UPS store should have informed me of that information.
When I called back to the Waterford MI, UPS Store and explained my concern, a gentlemen named RICHARD got on the line - until this point I was pleasant. I asked Richard why this was allowed to happen and why no one explained that it would be an additional $17.76 to pick up my package. RICHARD then said - Yes, I see in the computer that it was addressed to both general delivery and to a street address, therefore, there is an additional cost for delivery. When I then said that it was upsetting that no one told me that, RICHARD then said that IT WAS NOT HIS OBLIGATION TO INFORM ME OF THE ADDITIONAL COST. That his UPS Store had done their job of getting the package delivered
WHAT! Under no Obligation! Thats the worst, most horrible customer service response I have ever heard. I vented and hung up on RICHARD. RICHARD however had the kahonas to call me back! I informed RICHARD that I was under no obligation to listen to him or take his phone call and that I would continue to pursue his absolute lack of customer service. However, here is what I am asking - I would like the $17.76 additional I had to pay the Post Office to get my package refunded to me. I do feel it was his obligation to inform me that it would cost additional money to retrieve my package - especially if he knew that simply by looking at the information on his computer screen! It would also be nice for RICHARD and his staff go through customer service training. Thank you so much
And until UPS Store 112 in Waterford Michigan understands and practices Customer Service, I do not recommend using this store in any way, shape or form!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Why would UPS deliver a package to the post office if they were provided with a street address? This doesn't make any sense.