Scotts.com reviews and complaints 1
View all 45 complaintsScotts.com - billing for unauthorized services
I had a lawn service from Scotts Lawn service in 2011. I was not satisfied with the service as lack of proper sevice distroyed my lawn. During winter of 2011, Scotts lawn service sent me an offer for 2012. However, I did not renew my service. In spring of this year, without my authorization, they provided a fertilizer service at my home. I consider that tresspassing as I had not authorized any service. I called them and informed them that I have not renewed my service and stop any further services at my home. I also informed them that I will not be paying for that service as I had not authorized the service. Subsequently, I received a bill in the mail. I sent that back to them with a letter explaining that I had not authorized the service and will not be paying the bill. I receved a call at home and a call back number was left. I returned the call and re-stated my position. I was offered to reduce my bill by 50% and pay the bill. However, I have refused to pay the bill as I did not authorize service.
Scotts laewn service keeps calling my home number and keeps leaving me messages.
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The complaint has been investigated and resolved to the customer’s satisfaction.
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PPP2012,
I am with Scotts Corporate office in Ohio and I am sorry to read about your concerns. Please feel free to drop me an email and I will be happy to review your account.
Sincerely,
Amanda Cordell
Scotts LawnService
scotts.lawnservice@scotts.com