Menu
For Business Write a review File a complaint
CB Wellness and Spa Massage Envy 11995 Singletree Ln, Eden Prairie, MN, 55344, US
Massage Envy company logo
Massage Envy
reviews & complaints
Massage Envy company logo

Massage Envy

11995 Singletree Ln, Eden Prairie, MN, 55344, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
9:00 am - 7:00 pm
ComplaintsBoard
C
2:08 pm EDT

Massage Envy - customer service

I recently booked an appointment for a massage, and the girl on the phone told me the appointment was for Wednesday at noon. I'm positive this is what she said as I wrote it down on my refrigerator as soon as she said it. She was wrong, and the appointment was actually on Tuesday. So imagine my surprise when at 12:20 on Tuesday, I get a voicemail from massage envy notifying me I am missing my massage... I called back immediately, and said that the person had told me the appointment was for Wednesday, but the manager said that since a confirmation email went out, there's "nothing they can do" and I'm getting charged. So even though it wasn't my mistake, since I assumed I knew the correct date/time, and therefore didn't take steps to find and correct the mistake, I have to pay for it. I've been a massage envy member for several years. Nice repayment of my customer loyalty. I will no longer be a member as soon as my current massages have been used up.

Read full review of Massage Envy
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.