1tail.com

I place an order last month with this company to order a part for my motorcycle on may 14, 09. I called on the 22 of may 2009 and they told me that it had shipped out on the may 21, 09. On may 25-29, 2009 I called everyday to get a tracking number, I was told thay they do not really give out tracking numbers to customer because it usely be there the next day or two from when it comes from there shipping warehouse in az ([censored]). So on monday june 1st, 2009 i called them and ask where is my order at, and was told that it was not instock and that it did not ship out. So i ask them to cancel my order and return my money... They said that it will take 2-3 days. I called back on the 4th of june, 2009 a rep said "I will personally handle it and it will show up today or the next day. I called back on monday the june 8, 2009 and told them i call already about my refund and was told i will recieve it twice already and i still have nothing in my account. The rep. puts me on hold for ten min and came back and said i talk to the manager in that department and that he personally will take care of me (sounds like i heard that one before) and it will show up today or tomorrow. It was suppose to be in but still nothing, and the business already close for the day. So i am still waiting for a refund. I will give it a few more days before legal action process starts. Also when u call them be prepaired to wait on the phone for about 30-min to an hour just to get in touch with somebody. I taught this was a good buisness seeing that i order from them a year ago and got fast response and shipping. Stay away from this company.