US Bank

This concerns the period from about Oct `2019 through April 2020. I have an outstanding balance with a US Bank credit card, which I have been paying off monthly for the past few years (including their obscene interest rate). I had hoped to pay it off completely this year.
I paid the bill every month - but mostly by check in the mail (yes, I know, an archaic method). Two of the reasons I did it that way, are
1) I travel a lot, and
2.) I did not have to go to their really dodgy web site that way.
Anyway, in Febuary of 2020 I got a late payment charge, I complained, and they removed it.
But then, I continued to get late payment charges?
What followed were the things you can read about here in this web site - horrendous customer service - both phone, email and fax; especially email! I experienced several of the things other people have been complaining about - apparently, for years!
I filed a complaint with the BBB in June of this year. That didn't take long. The BBB said the bank made a 'response in good faith' and promptly closed the complaint.
I've read through the US Bank's penchant for Overdraft charges, late-payment fee's, and other things. I've contacted the
'Office of the President' in North Dakota (or wherever that is), etc. etc. etc. Whew, this is one rotten bank!
I've even contacted one or two attorneys.
Finally, about 2 months ago, I told US Bank (through an email) that, hey, from now on, I'm only going to pay you $10 a month - until this gets resolved. What I want them to do is go back to let's say Dec. of 2019 and re-calculate this whole mess - without all the the late payment fees(and of course their exorbitant interest rates piled on top of that).
Presently, it's up to 800 or 900$ in bogus charges.
I think I can show that I paid them on time every month - either by check or using their funky web site.
But the problem might be in the so-called E-checks, which it looks like US Bank has all the data.
I also strongly suspect that in the case of the checks-by-mail, their automated system is (or has become) re-set, so that they can recieve the checks on time, but it doesn't cash them (or show them as being cashed) until after the due date. (A.I. anyone?) Whew boy? How would one prove something like this in court?
AND as if all this wasn't enough, I have been stuck overseas, due to clovid-19 - for months now!

My Name is Jan Kehlenbeck and I have bank with US Bank for years. On 1.23.20 I withdrawn 6000.00 to buy a snowmobile. I was in Brittany's window when she did the cashier check and I Made a comment stating that I would be back to drop off the 6000.00 and her comment was "ok will we will see you later." I never made it back to the US bank in Golden valley till 1.29.20 to deposit the money that I took out on Wednesday on 1.23.20, I went into Gigi's window and she took my money and put it into a machine. She came back to the window and asked if that was correct and I told her I was expecting the extra 220.00 but I will take it. We giggled and then she went back to the money counting machine to make sure it was correct and she came back the second time and said yep we will deposit 5220.00. I said perfect. Left and around 6:35 I get the call from Gigi and she stated that she mis put the number in the system so that deposit will be 3220.00 instead of 5220.00, I tired calling and there was no answer since the bank was closing soon. So I wanted till 1:30 or so to call since Tuesday was busy at work so I needed to have it quite in my office. I talked with Brittany and she told me that the gal put in the wrong number and so she adjusted it on my account. I explain to Brittany that Gigi went twice to the counting machine to have the money counted and I have the deposit slip showing I deposited 5200.00 and not 3220.00. I told Brittany I want a investigation. Brittany called on Wednesday Tuesday and explain to me that they would need more time and that she would call me on Wednesday. Wednesday roll's around and she explains that they need to get the camera to look and see how this all went down. I asked her since I work in the medical field we can't just go into someone's account without notifying them or we would have a law suit on our hand. Brittany said that banks don't follow that rule. I am surprise that when this incident happen why is the new girl calling and not the Manager or regional manager when its a big issue as a consumer. Brittany stated that it would take 4 to 5 days to get the camera and review it and I told her I would give her till Next week Wednesday and after that I will file to the police . This whole thing is not handle right in my book. As a medical company if we make a mistake we make sure we are accountable for our action and not just pass it on to someone that doesn't have compassion or integrity.