US Bank

I am writing on behalf as a Legal Guardian for my son Terrance Campbell.
He first received the US Bank card in May, through his first job at Pizza Hut. He was 16. He was still using the card until December when they froze his account and stated he needed to send over his sensitive info like his SSN, ID and Birth Certificate etc. We faxed over this information several times because every time we spoke to a Customer Service Rep each one stated he need to re-fax his information. We also spoke to people who presented themselves as Managers. We would wait a few weeks to call, then it would be the same thing over and over. This dispute has been on-going on over 3 months now. In addition to not being able access his funds. This is Deceptive Business Practice. They have not responded or released my sons funds. He has done everything the company has asked him too.. Still no resolution has occurred.

Jamal should not be a Life Event SENIOR Specialist! He takes forever to get back to me whether I call or email him. This last time he has not gotten back to me since February 8, 2021.
The stress he has put on me is tremendous, holding my deceased mothers money from me, late fees piling up, bills way over due, and screwing her credit up. The trust lawyer and another local attorney have looked over the trust and says everything is legal and there should be no questions, here in Nevada. He keeps going over it with who knows what state laws and keeps denying me. I have 1 email that we keep replying on since December 16, 2020. He is horrible.

I first received the Reliacard back in June 2020. I notice a charge which I did not make. I called them at once to report it. The rep was pleasant, she told me what I needed to do and replace my card. Once I received my card I called to activate it and was told that I needed to verify my identity (send in via their app my ID and a selfie) and that it would take two days to be unlocked. I did it immediately because my bills was going to be due in a week. I called after the two days and was told I needed to provide more information. I asked why the rep said something crazy like someone could have stolen your wallet. I then said I guess they would have had to steal my face also because the app requires a selfie. So, I faxed all the information with letter telling them my situation and I really needed my card unlock so I can pay my rent and get my medication and food.
Called days later only to be told they receive the information but I have to wait until they process it. It's now been a month and a half. I haven't been able to pay rent and currently have a pending eviction. My DP&L is for disconnection in three days. Something needs to be done, they are doing this to a lot of people causing some to lose their home. This is the only income we have at the moment until we can get back to work. And US Bank do not care!

Michelle Harris
[protected]

I am the executor of my aunt's estate. She had an account with State Farm Bank now US Bank. I have been calling for exactly 2 weeks today (since 10/21/2020) to get directions on how to submit the approved court paperwork, EIN number for estate, and new bank account for estate so this account can be liquidated and funds released to the estate.
I called 10/21, 10/28 (they said to wait 5 business days), 10/29, and 11/3. Each and every time I have been told that someone would call me back from the "life events team". I have received no call.

US Bank is holding $100K+ hostage and refusing to release funds even though all legal forms, probate processes, and other legalities have been followed.

Do not use this bank. They have the absolute WORST customer service of any bank in the country.

This is a racket. They stole every single dollar from my gift card by charging $2 / month in fees. This happened 4 years before the card expired. Their fee schedule is on the back of the card, but in very very fine print. You wouldn't be able to read it without a magnifying glass. Customer service was icy and unapologetic.

This can't be legal. Right?