Wingstop

1/3/2023

11:00 pm

I deliver for doordash, I received a order to be picked up for a customer name Lolula in my doordash app. This was the Grandview Missouri location. upon entering the store a gentlemen greeted me. I said i'm here to pick up an order for customer I showed him the app on my phone and app. to verify who I was picking up order for. The wingstop employee said it was no order or ticket for my order, I explain here the proof and I reach out to customer for receipt and comfirmation number. which I provided to wingstop employee and manager on duty. I think manager name is Jeff... He was rude and unprofessional, he didnt believe me and resisted making the order at first as this customer waiting for her food to be delivered. The wingstop employee said someone must of taken the order. clearly the employee gave the order to someone or another customer. I just received the pick up like 5minutes and I was at the store for pick up. I reached out to doordash and customer service called the store to verify the pick up. This was clearly wingstop mistake... Not mine im not responsible for handing out orders? I only pick up once I show prroof to employees of pick up... So the Manager continue to argue with me saying its doordash fault loudly and rude.. He threatened me to call Police when I did nothing to him but explain to him how is that my fault or doordash fault, your employee handing out wrong order, The manager guy continue to say order must be cancelled after a doordash employee picked up.. Manager did not handle this professionally when clearly they handed the order out incorrectly. This manager should not be a manager. You dont argue with a customer. its not my fault. discipline this manager.