La Quinta Inns & Suites reviews and complaints 1
View all 702 complaintsLa Quinta Inns & Suites - We would like a full refund $286.21 - $52.73 = $233.48.
We recently made a trip to Canada and stayed 4 nights in La Quinta Inns. We enjoy staying with you because we have 2 small dogs and find your hotels to be very nice. We spent 1 night in Sioux Falls, SD and 2 nights in Grand Forks and were very satisfied. Our last night 7/16/2022, was spent at the above hotel in Kansas City. It was considerably more expensive than the others, but we figured that that was because it was Kansas City. We expected it to be at least as nice as the others. The parking lot was in disrepair. The ceiling fan in the bathroom sounded like a 747 taking off. When we laid down and looked at the ceiling we were amazed to see that the smoke detector had been covered with a plastic bad and taped to the ceiling with black tape. We have a picture. I went to the front desk to show it to them and the best solution that they could offer us was to let us check out and find another hotel. Where — with 2 dogs — at the last minute? There excuse was that they are short handed and tired and a previous customer must have done it. We finally asked them to at least come to the room and uncover the smoke alarm. Considering the fact that the bathroom fan sounded like it could catch fire any minute, we feel that this was an extreme safety hazard. When we checked out, they told us that the were going to credit our bill in the amount of $52.73?
Why is this dump part of the LaQuinta family? Not sure that we will be trusting the LaQuinta name in the future.
Desired outcome: We were not able to enjoy our stay because of these concerns. We would also like someone to investigate the conditions at this hotel.
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