State Farm

I have had State Farm for approximately 1 year now. I recently had a cracked windshield and wanted to get it replaced per factory specifications. State Farm attempted to get me to take my vehicle to underqualified glass repair shop. The shop was not even aware of the necessary parts required to fix the windshield or the correct procedure to do so. I brought this to the attention of my agent Jennifer Hubbs. Mrs. Hubbs seems to be a very nice person and has a very courteous office staff. However she advised me that she was at the mercy of the national office and had no control over how much they would pay on my claim to fix my car correctly. The claim center or third-party agency that handles glass claims for State Farm was rude, inconsiderate, unprofessional, and I even got the bonus of listening to her finish her lunch as she attempted to work on my claim. This claims professional and I use that term loosely, wanted to put cheap inexpensive parts on my vehicle and not fix the windshield correctly as required by the manufacturer. I paid rates approximately 25 percent higher then the other big three insurance companies because I believed the hype that State Farm was a first class company tha would not hassle you when the occasional claim arose. This is without a doubt the most frustrating and infuriating experience I've ever had dealing with an insurance company. In the end they refused to make matters right and I was out of pocket over $300 on top of my deductible to simply have my car fixed correctly and as it was before it was damaged. Throughout this process I was forced to spend at least 8 hours of my own time researching and educating State Farm on the proper way to fix the windshield (I mistakenly thought that's what I was paying them to do)? I was extremely horrified to find out that a company such as this did not even know the necessary parts to fix something as simple as a windshield. It was also troubling that throughout the process more of the various people I spoke with had a predominantly careless attitude and talked to me in a childish and condescending way. I cant even imagine what this would have been like if I would had a house fire or something more significant. Do yourself, your family, and your friends a big favor and stay as far away from State Farm as you can unless you want to gamble with your possessions. I would like to say there was one agent during the process that truly cared about what was happening & tried her best to make things right, but was eventually overruled by her rude, inconsiderate and pompous supervisor. I will stay away from State Farm for the rest of my life and make sure I warn family members and al my friends of this experience so that someone else doesn't have to get ripped of and go through what I did.