Hughes reviews and complaints 1
View all 642 complaintsHughes - fair access policy
I have been a Hughesnet customer since September 2009. I took over an existing account from my mother when I purchased her home. I have had nothing but trouble from Hughesnet ever since. They can't even get the name on the account changed from my mothers to mine. (I've been working on that for over a year.) Now they have implemented the Fair Access Policy on my service. It is funny how no one explained this to me when I took over the account and it's even more funny that it has only recently affected my service. I work from my home on occassion and I have a daughter and a daughter-in-law who use the internet for Online College Classes. Just in the last week, since December 19, 2009, my access has been questioned. I have had more internet time used prior to that than in the last week and have had the Fair Access slow my use every day since the 19th.
I was told by customer service that I could download free between the hours of 1am and 6am Central Standard Time. The problem with that is I get up for work at 5am. Funny how no one wants their customers to sleep. When I called Customer Service I was asked if I wanted to upgrade. Funny how all of a sudden they want MORE money. I don't have a choice in Internet Service since I live in a VERY remote area. Hughesnet is the ONLY service that is available here if you want any kind of speed. I pay my bill every month through their automated system and now they want more money.
I think its a shame that one company can take your full money and give only half service. We live in a time when jobs are scarce. They have targeted the working class and have penalized us for it. I get on the Internet about once per day and have not gotten to use it in the last 3 days except after 1am. I was told that the FAP is only in affect for a 24 hour period when it will reset on it's own. That is not the case today. We haven't been on all day until about 4pm when my daughter tried to do homework. Guess what? She couldn't get on. I suggest that Hughesnet re-evaluate their policy to make it work with their customers or they will lose them. I can always go back to dial-up.
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File a complaint with the Federal Trade Commission. I did file one. If we all stand together and file a complaint just maybe it will help. Just call 1-877-ftc-help or www.ftc.gov.
Hughesnet offers terrible customer service. They don't explain the Fair Access Policy before you sign up. If you use McAfee or try to look at any u-tube videos, or even play an on-line game, you go over your 200 mb limit in 24 hours, and then you can't get on the internet at all for 24 hours. They tell you to use a download manager to only download between 3 and 6 a.m., but they won't suggest a download manager that works, and I can't get it to work! It's extremely frustrating, but I'm locked into a 2 year contract. I want out of the contract!
I agree with you...
HughesNet claims "Fair Access Policy". They cut you off from using the internet by telling you that you've "exceeeded" your limit.
Even though you're still paying for internet access (which you don't have for 24 hours).
Within the United States, it is called "Theft Of Services", and it IS punishable by law!
grystan
I had Hughesnet for three years and it will be a pleasure when I say goodbye to them in a week or so forever. There are two major complaints that I have about the company. The first one is the fact that they advertise themselves as a broad band internet provider while having a FAP. There is no way in my opinion that you can call this true broad band. My experience with them would have been mostly good if they didn't have this stupid policy.
The second complaint that I have with them is that if you need tech support all of the people that you can get ahold of can't speak English clearly because their customer service center is based out of India!
Wisconsin
File a complaint with the Federal Trade Commission. I did file one. If we all stand together and file a complaint just maybe it will help. Just call 1-877-ftc-help or www.ftc.gov
File a complaint with the Federal Trade Commission. I file one. If we all stand together and file complaints just maybe it will help. Just call 1-877-ftc-help or www.ftc.gov