Sam's Club

I returned to Sam's Optical for my annual exam. I was disappointed to learn the optician I saw previously changed locations. For convenience, I agreed to see the current OD, whose name I don't know because he didn't bother to introduce himself. Among the first things he said was "Unlike the previous doctor, I will listen to you." After almost 30 yrs in healthcare, I'm not sure I've ever heard a provider slam another in front of a patient! He then proceeded to tell me he wanted to give me distance contacts and reading glasses. Having worn contacts for many years, I replied "Absolutely not!" That sent him into a diatribe regarding monovision contacts and the danger in one "moving" while driving and causing an accident. I heard his argument not once, or twice, but three times! Initially I had advised him that when I was in the ER the previous week, one eye was extremely irritated and runny. The ER dr checked it (stain and colored light) but asked me to have my optician check for scratches/ulcers, as he did not consider himself an expert and preferred an eye specialist confirm. I had to remind optician at the end of the visit, at which time he shined a regular light (no fluorescein stain!) for about 2 seconds and declared there were none. He then declared that the issue with my eye was from wearing my contacts so much. When I asked for details, he handed me an article and said, "you better hope it doesn't get any worse". He continued to refer to the photo on the article he gave me, explaining what the person in the photo had done/not done/could expect. He never answered the questions I asked about MY eyes! Perhaps the most disturbing part of all was that this man did NOT wear a mask at any time during the exam, nor did he wash his hands! (He was too busy criticizing the previous dr and trying to get me in glasses!)

I called Sam's Customer Service number, explained what transpired to an extremely nice young man. He asked for 72 hours to have someone from the optical department call me. I waited one week and called again. Another young man checked for details of the first call, and reported that there were none! He took all my info and told me the same thing, almost verbatim, that someone would call me within 72 hours! It has now been over a week since the second call to Customer Service. I have not received any type of contact or acknowledgment. Initially, I was primarily disappointed in the Optical Department only. Now I am so disappointed in Sam's as a whole, that I'm considering cancelling my Plus membership.