Camping World

When we purchased our Thor Motor Coach Hurricane 32A on 9/18/13 we had to purchase, in cash, Good Sam Gap Deficiency and a Good Sam Extended Service Plan. Of course, this money was due before we drove off the lot. On July 15, 2015 we sold the motorhome and were told we needed to sign papers requesting a refund of the two Good Sam policies. As soon as we received the bank release we went to CW and met with Tony Gruener, Business Manager. We provided the lien release and signed two forms to get our money back. We had not heard anything from CW or Good Sam by October 7, 2015. He told me his fax machine might have been giving him problems then so he'd re-fax the signed forms and we should get our money by November 9. At that time he gave me a total for the amount to be refunded. On November 13, 2015 I had to call Tony back again and this time he was less than friendly telling me I had to speak to Cheryl. When I spoke with her she said the she had the money and was writing me a check that day. A few days later the check came with an amount less than I was told. I left several voicemail messages for Cheryl and finally someone else called to tell me she was working at another CW in addition to the Strafford store and wondered what I wanted. This man said he would call Cheryl and find out why the check was for a different amount, but probably the business manager had told me wrong. He did call back later that day and told me that the check I received was for the extended service plan and that I would get another check for the Gap insurance and it should only be a few days until it was process and I should have it by Thanksgiving. On December 7 I called Cheryl AGAIN and left a voicemail. I kept calling CW to speak with Cheryl and was told again that she was working at another store and I should take to AJ (the guy who called me back the last time). This time AJ claimed he was not the one to talk to about this but he would check with Cheryl and call me back. After a few days of not hearing anything from CW I called Good Sam's Safe-Guard Products directly. Funny thing, they told me my refund was processed on October 16 and was received by CW on October 26. I am so disgusted with CW I can chew nails. Will I ever do business with them again? Not no, but hell no!