Sport Clips

My family arrived at the SC location in Washington, MO at 6:30 p.m. I looked up the night before the store hours which was listed until 7 p.m. We walked in the door and I completed the check-in process for my son to receive a haircut. An older woman made the comment about, how many there was ahead and rolled her eyes and went back to her client. I went next door to order a pizza to have for the family after the visit. After, waiting 45 min the older lady came to the front and was seeing who was next there were approx 4 people ahead of us. She hadn't realized one had chosen to wait and do the cut another time, another left without telling anyone, and my son and two other people were still waiting. She begins to tell the other lady *(Julie) how, "every time she works with her this always happens, (jokingly)." Then, we (the remaining customers) hear the two workers talk among themselves;" how if it is 30 min to closing I wouldn't choose to go into a restaurant (implying yet everyone comes before closing to get their haircut).

When I checked in, I looked for a sign to indicate when they stopped taking clients, and there was no sign or message anywhere posted. There were at least 8 of us clients that waited well over an hour to get our children's haircut. This is ridiculous and unprofessional. I understand, people want to get off work at their scheduled time and it seems like an easy fix to put a policy in place to have them stop accepting new clients within a timeframe before closing, however, to not say anything but make us all feel degraded and an inconvenience; I am shocked and disgusted. You don't run a business treating your public like this, nor (per employee feedback) expect your employees to work long past their closing time. I would have understood that I couldn't be fit in with so many ahead of us but to accept our check-in, not have a sign stating otherwise, and treat us all like this... is unacceptable. This was voiced in front of everyone sitting with us and I was thanked by them for saying something. This is a business that you SERVE people; not treat them as an inconvenience. I am a graduate student, mom of 3, and full-time nurse. I am busy... I plan every hour to get the most out of my day, and when I want a haircut and the sign says open until 7, I expect just that. If you want your employees to be happy and maybe prevent this frustration from them and your customers; I suggest a policy visit and revision! Consider posting a timeline before closing as when you will "stop" accepting check-ins and talk to your staff about what it means to be a professional. Julie was great, the other two ladies, the older one with an attitude problem and the one that just cleaned and left when she could have pitched in and helped with a client or two... those are the revisions I speak of.

Thank you