Menu
For Business Write a review File a complaint
CB Grocery Stores and Market Kroger 7427 Goodman Rd, Olive Branch, MS, 38654, US
Kroger company logo
Kroger
reviews & complaints
Kroger company logo

Kroger

7427 Goodman Rd, Olive Branch, MS, 38654, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
6:00 am - 11:00 pm
Tue
6:00 am - 11:00 pm
Wed
6:00 am - 11:00 pm
Thu
6:00 am - 11:00 pm
Fri
6:00 am - 11:00 pm
Sat
6:00 am - 11:00 pm
Sun
6:00 am - 11:00 pm
ComplaintsBoard
Z
8:36 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Kroger - Customer service

I stopped at Kroger on my way home from work tonight. This Kroger that I'm referring to is located at 7427 Goodman Rd., Olive Branch, MS, 38654. The store was pretty crowded because we are anticipating bad weather in this area. I went through self-checkout. According to my receipt, I checked out at 6:16 p.m. on 1/30/2023 (I have the Entry ID number if needed). Upon exiting the store, the shopping cart's wheels locked. I assessed the wheels to check to see if I ran over something. Moments later, a Kroger associate approached me and asked if she could see my receipt. I complied and gave her the receipt. Then she asked me if I had any meats or baby formula in my cart. I replied and told her that I did not have any baby formula, but I purchased some Angus beef patties. She looked through my bags and looked back at the receipt. During this process, other customers were staring at me. I was so humiliated. Although, I didn't do anything wrong, I felt awkward. The Kroger associate (I did not get her name) told me that I was probably walking too fast and that's why the alarm was triggered, and the shopping cart locked. I live approximately 3 miles from the store. I shop there all the time and I've never experienced anything like this before. I could be wrong, but I feel like this was discrimination.

Read full review of Kroger
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.