Texas Roadhouse reviews and complaints 2
View all 410 complaintsTexas Roadhouse - Customer service, incorrect order x2
Saturday September 7 2024 seated at 6:25 p.m. left at 7:23 p.m. Ordered (1) unsweetened tea, (1) half and half tea, 6 oz. Sirloin cooked well done with house salad and baked potato, 6 oz. Sirloin cooked well done with house salad and baked potato. First mistake was the server brought (2) sweet teas, and also never got either one of our refills right on the...
Texas Roadhouse - Out food, incorrect est. Wait time, got sick after eating there
Tupelo, MS Sat. Feb. 17, 22024 7:45 pm.
My husband was taking me out to celebrate Valentine's Day. We have 4 kids so we don't get to go on date nights much, therefore we were really looking forward to this. I got online ahead of time to put our name on the waitlist. it told me it would be 1hr 50min. so be there at 7:15. we arrive early at 6:30 and checked in, finally got seated at 7:45. They were out of reg cups so we got foam cups. my , out of silerware till after we got our plates and i had to ask for some, husband tried to order the ribs which he loves and always gets. But they were out so he settled for the catfish...when they brought his plate the she desided top say they are out of tarter sauce. We orded the grilled shrimp for app. all we got was 5 sad looking shrimp on a plate, could't taste the seasoning, and didnt get the bread that was supposed to come with it. We had to ask for butter to go with the rolls. I ordered the herb chicken with loaded mash and rice. The lemon was missing from my dish, the potatoes weren't even hot enough to melt the cheese on top and the rice had no flavor. My husband was not happy at all with his fish, no tartar sause, bland rice. Our date night was a bad night at TX roadhouse. The people up front were playing aroung a lot for them to e so busy.
Desired outcome: This time really hurt and may deture us from going back. We paid $60 for a meal that wasn't good, not hot, incomplete, and frankly not what we wanted for exspected on top of waiting for it 2 and half hours.
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