Pizza Hut

My husband and I went to the Pizza Hut in Cary, NC and had the worst experience. We ordered two personal pan pizzas, cheese sticks, and two drinks. The only thing we ate was the cheese sticks and drank our drinks. We were eating in the dining area. The personal pan pizzas were burnt and the cheese smelled bad. We asked for a refund for the pizzas. The manager Jacob was willing to give us a refund in the beginning but when he found out that we paid cash instead of using a card he would not give it back to us. We sent the pizzas back and didn't even eat them. So we ended up paying for something that we didn't even get. That is stealing in my opinion and very bad for business. We have been trying to contact the corporate office every since this happened on October 1, 2017. When we tried to talk to Jacob the manager he went to the back of the store and would not come back out and talk to us. We did not even get an apology from anyone but a guy that had only been there for two days. They were very unsanitary. Handling trash, eating, and sneezing into their hands then going to make pizzas without washing their hands. Something needs to be done about this store. We would still like to get our money back.