Lowe's reviews and complaints 1
View all 2213 complaintsLowe's - Spectracide stump remover
Tonight, 12/1/2021 I returned a half empty and unsealed Spectracide Stump Remover. I returned this at the Charlotte, NC central Lowes 217 Iverson Way, Charlotte, NC 28203 trans # [protected] store # 2348 terminal 16 for the amount of $9.58. I told her that I would check the bottle this time for quality and seal. 1. It turns out all bottles were unsealed and not completely full. I requested to talk with a manager.
2. Finally after 20 minutes of the sales agent calling, walking around the store the non amused Assistant Store Manager, Jay finally showed up at costumer service.
3. He did not want to deal with the situation and said this impacts the store's bottom line and had no options for me.
4. He accused me of having taken the original bottle out of the store and that I discarded the contents.
5. He finally walked to the garden center and confirmed that all bottles were unsealed and half empty. I asked him to confirm that 16 oz was actually in the bottle and that I was getting ripped off. He insisted it was 16oz however he did not prove it to me.
6. I was feud up after he took his mask off and I ask for a discount.
7. He stated I could receive a discount if I applied for a Lowes credit card. Sounds like a bribe. Please someone handle this. Thank you.
Desired outcome: discount on the item that is not properly packaged. an apology from the store or regional manager.
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