Sonic Drive-In

I was leaving the ER and stop at sonic. It was approximately 6pm. After waiting for 10 min we were finally able to place our order in the drive thru. So now it's about10-15 mins after 6pm a my payment was taken, at 6:24pm . I received my food at 6:45 pm. I was missing an order of O rings and my food was cold. The lady stated they were short staffed. I'm sympathetic to hard working folks and those two were busting their butt.However I should have been reimbursed for my food and time. Corporate needs to step up and help these people. As a GM of a retail store this kind of service would not be tolerated at my store. This location is very busy most of the time and they need some structure, organization & management.

Very unhappy patron,
Crystal Dowdle

#goodwaytolosecustomers

I have never, visited a sonic before. I have a colleague, that raved about your double cheese burger, and shared that there is one close to my home, so sunday 01/06/2019 sunday night. I craved a good cheese burger. So I put a baseball cap on and schlepped out the house, for great burger on football sunday, to buy one for my son and one for me he's 20 yrs old. To get the two worst burgers. I have eaten in years, I was disappointed cheese cold right from there cold prep burger warm dry and burned around the edges, the tomato, was fresh and the lettuce fresh! my son took two bites, I inspected while driving. I called the manager (felichia presley), and she said I cold get a remake for the one or my money back, because my son ate some of his (two bites), I stated I will have my money back, she rudely demanded to me, you do not have to have, a attitude! I said how can you let a product leave your store, that way? she did not even accept responsibility or apologies. I wasted my time, and gas, and was treated badly, with my son! I was able turn this experience into a teachable moment! on how never to treat a customer, hence, I have been in auto sales and finance for 26 yrs!