Steak 'n Shake reviews and complaints 2
View all 1731 complaintsSteak 'n Shake - service and cleanliness
The restaurant is in bad need of cleaning. No hairnets for any of the cooks. There were can and trash all at the front door outside. Also a big garbage bag full of old donuts. I'm guessing from Krispy Kreme a block down the road. Service is terrible at this location. And when did Steak N Shake start using plastic utensils? Just really think this store should be looked into asap. Thanks
Steak 'n Shake - server hour wait on food
Our server was a young black girl it took 20 minutes for her to come to our table, she never refilled our drinks an seemed annoyed she had to be bothered with us.We waited 1 hour an 22 minutes on food, I would have left but my mother loves your milkshakes. It should not take that long for 3 sandwich and milkshakes. Are you under staffed so badly or are you incompetent?
I was in your restaurant around 4 I had a young black server it took 20 minutes for her to come to our table. She never refilled drinks and a hour an 22 minutes to get food. We want be back. It should not take that long for 3 doubles fries and 3 milkshakes. My mother had to go ask for tea.
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