Menu
For Business Write a review File a complaint
CB Animal Hospitals Banfield Pet Hospital 7204 Caldwell Rd, Harrisburg, NC, 28075, US
Banfield Pet Hospital company logo
Banfield Pet Hospital
reviews & complaints
Banfield Pet Hospital company logo

Banfield Pet Hospital

7204 Caldwell Rd, Harrisburg, NC, 28075, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 5:00 pm
Sun
8:00 am - 5:00 pm
ComplaintsBoard
C
9:01 am EDT

Banfield Pet Hospital - Veterinarian/cyst removal

Banfield in Harrisburg, NC seriously ripped me off. I took my pet to them because she was limping and unable to walk on one rear paw. They duped me into signing up for a Wellness Plan, examined my pet, performed a bacterial impression and told me she had a lot of bacteria on her foot, offered antibiotics and a drug to help with itching. After the course of antibiotics, my pet still couldn't use her paw, take her back in and they charge us for an incredibly expensive cytology examination of the mass in her foot. Results were inconclusive (meaning either inadequate sample or that there was nothing abnormal seen) as it was obvious at this point it was a simple cyst. More antibiotics, an anti-inflammatory and sent home again. My dog still couldn't walk on her rear paw, so we contacted them again and were told to bring her back. The vet starts talking to us about my dog's foot probably requires partial amputation and I'm getting very angry at this point because it is a CYST and the procedure for removal is clearly published. After another examination, they kept her overnight for a cyst removal which cost all of 62 dollars. This was after spending near 700 dollars already for really poor service, nearly a month and a half of my pet being in agonizing pain and the vet ignoring that this is a CYST! In addressing my complaint, the office manager outright refused to reverse the invoice for the unnecessary services, the pain and suffering they forced upon my pet and laughed at me because how could I know how a cyst is handled? Two seconds on Google Scholar produced this: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5721324/
I'd been correct the entire time, they just took advantage of us when we needed relief for our pet from an extremely painful issue.

Read full review of Banfield Pet Hospital and 1 comment
Hide full review
1 comment
Add a comment
Gingerehl
Gingerehl
Salt Lake City, US
Apr 15, 2021 1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes, they routinely inflict pain on animals to run the bill up. Next they will want to extract her teeth.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.