Kingsdown reviews and complaints 1
View all 41 complaintsKingsdown - Poor quality bed
Buyer beware!
I received a kingsdown kristen mattress/box spring in april of 2013 as a direct replacement with a $400 fee from the manufacturer for an original discontinued mattress/box spring from october of 2006.
After only one year the kristen replacement mattress has already softened with bulges, lumps and sagging and feels much like sleeping on the side of a small hill.
I religiously follow the kingsdown recommendation from the owner’s manual and rotate the mattress every three months and even have to change sides of the bed every week or so to try to find a comfortable and firm side of the bed without all of the aforementioned.
After many mornings of waking up with a stiff back, I made a warranty claim with inspection to no avail as it didn’t meet the company’s selective and self-serving criteria. Their response letter was filled with inaccuracies and merely quoted their standard minimum policy.
After purchasing two “high end” beds from this company, I would not recommend investing $2000+ in any of their product lines!
The complaint has been investigated and resolved to the customer’s satisfaction.
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You had a bed for 7 years. You then bought a $400 replacement and start complaining after over 1 year.
I just bought a quality mattress and box spring for $1600. I would expect it to last for 5-6 years. What are you complaining about?