Kroger

Unprofessional staff, inability to manage prescription medications, indifference to patient’s medical conditions and needs.
I have been with this pharmacy for over a year and experienced numerous issues with medication refills. Last visit exhausted my patience. Although the location is convenient for me, I am transferring my prescriptions to a different pharmacy. Here are the reasons:
1. Refills were late / my medication was not in stock. Even if I called 7-10 days in advance, they managed not to have it on time. Kroger Pharmacy excuse – someone else in this pharmacy uses the same medications. I have several active prescriptions for different doses and they still could not manage their inventory.

2. False and misleading information on RX insurance coverage, use of medication discounts and medication availability due to unprofessionalism, lack of knowledge and lack of desire to address customer needs/medical conditions. No apology. No advise or promise to manage my refills efficiently.

3. Very nice lady pharmacist ( who was the reason I stayed with Kroger RX) set me up with a automatic refills and the next month I got my medications on time. BUT the following month my auto refill was cancelled for 2 medications! When inquiring about my refills, RX assistant lied into my face saying that it was my fault that I did not pickup my RX on time and they had to put it back. After checking the system, she realized it’s was not correct information and they never refilled RX. Never apologized. She could not give me a clear explanation why my auto refills were cancelled as well. The pharmacist (male) heard the whole conversation and never came to address it.

4. When inquired about prescriptions transfers, I got a reply – “you call us, we’ll do it”. Horrible customer service. They do not care about company profit as well not recognizing a link between customers, pharmacy profit and their employment.

I have to give credit to two employees of Kroger Pharmacy – Shawn who was always helpful, professional and always willing to make an extra step for a customer and lady pharmacist (brunet, not very tall). They were the reason I stayed there for so long. All others are disgrace to the pharmacist profession.
Be prepared to double check information, struggle to get a refill and do not expect understanding and professional care when going to Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.