Sheetz

On July 6 2021 at 4:15 pm I stopped at a sheetz store on Julian Allsbrook Hwy in Roanoke Rapids, North Carolina for gas and food as we traveled from South Carolina back to Maryland. ( Anytime there is a Sheetz store that is our only option as they are always great). However when I went into this store it was dirty, The coffee bar and soda area was sticky, there were no cup carriers and the employees did not care to help me find any. Every employee I came in contact with was rude, unconnected and didn't appear to want to be there. None of this so far would prompt a complaint from me however when we received our food and got in our car heading up 95 north, my daughter opened up her steak sub and found an absolute mess. The bun wasn't cut the entire length of the sandwich, the bun was soaking wet and it look like it was not edible. She could not eat the sub so she looked at her hot pretzel and found that the inside was not cooked and it too was not edible. So at that point I'm extremely frustrated, just spent over $100 at sheetz between gas and food and I'll have to stop up the road and get my daughter more food because it wouldn't be worth the hassle of going back to that store. Very disappointed in Sheetz store and it's a shame because I've literally been a patron of Sheetz for 30 years and can't recall ever having an experience like that. I won't stop using Sheetz, but I'll never stop at the Roanoke Rapids sheetz store ever again.

Order # 238
Photo was taken of what we saw untouched.

Aaron Wilson
Frostburg, Md
[protected]@gmail.com
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I work 3rd shift. Around 2:10 am I went to the drive-thru to purchase something during my lunch hour. At the time there were 2 other vehicles in front of me in the drive-thru line. It didn't take long for them to service those 2 cars. When I finally drove up to the window, I saw an assistant manager and an employee over at the register talking. It seemed important, so I patiently waited while they spoke. After a few moments, they both walked to the back area. I sat at the window for almost 15 minutes, and no one ever came back. I knocked on the window several times and got no response. As far as I could see from the window, I witnessed someone setting something down onto the counter where the MTO stuff is made. Thinking someone was coming soon, I knocked on the window again. No one ever showed up. I wasted 30 mins of my strict 1-hr lunch break for nothing. I'm glad I didn't order any food and pay ahead of time or this would be even MORE infuriating. It will be awhile before I go to Sheetz again.