Holiday Inn reviews and complaints 1
View all 280 complaintsHoliday Inn - bedbugs
Bedbugs over 15 bites on my toddler, I had multiple bites that were red swollen and looked like multiple rashes multiple bites on my guest that was visiting with me as well. Customer service is terrible I was there for over 3 weeks the hotel didn't offer me money back or free nites and i had to take my toddler to the local urgent care for medicine for her bites. We had one more evening to stay and the hotel called and said the room wouldn't be availible for the extra night we needed even though they knew that in advanced and said we had to check out a day ahead of time because they need the room for other guest and i was a long term stay guest. Extremely rude to guest Management is awful very rude lack of respect for others especially my mother who was visiting and is older. Never, in your life stay here. The general Manager and another management person her name is Angie should be fired immediately for the treatment of guest is very poor.
The complaint has been investigated and resolved to the customer’s satisfaction.
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