Menards reviews and complaints 1
View all 725 complaintsMenards - Electric heater doesnt work
I bought a electric heater last winter or spring and it didn't work I don't come to Minot to much as I live about a Hundred miles away . I finally remembered to bring it as I was going to Minot Menards I got there and didn't have the receipt So they Exchanged it for me as you can tell It came from that store and they had another So I took it home and it Didn't work as well by chance I needed to go to
Minot again So I took it with Me I explained the situation to the front end person at customer service as I entered the store she called another front end person over I explained it to her and was told without the reciept there was nothing they could do and that they couldnt keep doing this so I Told them to Keep the product and the Money that I had spent on it and That I didn't want it and was over it, and walked out the door that was earlier today 09/152023 around noon. I was wearing a blue shirt if you would like to review the camera footage.I'm sure that the employees were only acting the way the company has trained them but Im sure that if the Item had been scanned you would find that It came from that store and it could have been exchanged for one that does work .
Thank you
Glenn Brunsell
Desired outcome: would like you to review your exhange and return policy and look at what can be done to better serve the Guest customer .in this type of situation where a reciept no longer exists in rural areas.
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