Nelnet reviews and complaints 1
View all 77 complaintsNelnet - abusive customer service
I've been treated horribly. Nelnet is standing in the way of me being able to purchase my first home by refusing to generate a letter informing my potential lender that I am still in school and that once I graduate I will be able to apply for lower payment options. Thats it. No promises no tricks just the honest truth specific to my needs. Not only did they deny me and continue to deny me this letter they treated me with disrespect and anger, never once trying to see my point of view or even faking empathy. They were bullies who seemed happy to deny me what I needed offering no options, no solutions, and no understanding. It was an abusive situation on more than one occassion. Horrible, horrible treatment of other human beings. Absolutely horrible.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Nelnet Reviews
Billing Student loan servicing No Answer from Nelnet reported to credit bureaus 2 times fall 2023. Student loan paymentGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Nelnet keeps thinking my status(I'm on Social Security Disability)is self employment...ARE THESE PEOPLE STUPID, CRAZY OR JUST PLAIN GREEDY
They have also Threatened me on several of the times i have talked to them. They dont only threaten they called over 8 times in one day to say the same thing, AKA (harassment)