SoClean reviews and complaints 1
View all 55 complaintsSoClean - Customer service/support non-existent
I have been using a So Clean CPAP cleaning machine for the past two years or so and have generally be happy with the device. However, the pump that feeds the ozone through the water reservoir has stop working... even after replacing the filter and check valve.
I have tried to reach their support line on multiple occasions with no response. The only way I could reach anyone was to call their sales number. They picked up but could not offer any assistance other than to suggest the machine may need to be replaced.
I have emailed, left messages in their corporate office, etc. and have yet to receive a response..
Bill Shatner you may want to reconsider being a spokesman for this company as they are not living up to what I would expect you would consider worthy of your endorsement.
Latest SoClean Reviews
SoClean Lid locking mechanism does not latch Machine lid fasteners The lid on my So Clean machine so it will not start. I would like to return this expensive paperweight and get a refund. Soclean 2Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
their expert help is just a scam. They want you to buy a $56.00 service package. I really can't believe I bought into this and bought this machine. What a waste !
Cannot reach anyone on the phone. Waited 1 hour and 45minutes and gave up if the representatives are overwhelmed with calls maybe they should hire more representatives. My time is just as important as theirs. I wanted to change my address but nobody answered me. How does one get anybody to answer the phone? If no one can call me please don't send any supplies until I can talk (in person) to a representative. My # is [protected]. My name is Mary Croft. If I don't hear from someone soon I will buy elsewhere or not at all. Jim and Mary Croft.