SoClean
Reviews and Complaints

The tip on the plastic door latch used to secure the unit during cleaning is broken. has been the latch on the door to enclose the

Please let me know what steps to take in order to have my SoClean device either repaired or replaced, as of now it is unusable.

Additionally, I have noticed many comments on the web from customers experiencing similar issues, however I have not seen any responses from SoClean, therefore I assume you are working with customers directly.

Ron Henley

[protected]@gmail.com

630.880.3554

My So Clean machine lid will not close properly. There were 2 plastic little knobs to hold the back of the lid in place. One has broken off. Without both of them, the lid is difficult to close and stay closed. Why would the manufacturer use plastic for these little knobs? I can't afford a new SoClean Machine! I use this machine every day. I am too old to have to try to place the lid just right so that the machine will run.

On 12/22 my So Clean machine lid stopped holding the back of the lid in place. There were 2 plastic little knobs to hold the back of the lid in place, without them the machine will not work. I love this machine. My wife bought it for me and paid $299.00 for it. I am very upset that So Clean doesn't have a repair center. The guy on the phone offered to replace it for $149.00. That is an insult to injury. All I want is for someone to fix it or replace it. Not Happy

When I purchased my ResMed in February of 2021, Apria Healthcare scared me by stating all of the issues that I could have due to using a CPAP machine, especially if it wasn't cleaned daily. The representative insisted that I purchase the SoClean 2 to ensure proper daily cleaning. Nice sales pitch scare the customer to death and sell them something that could possibly cause severe health issues or death.

I can not stand the smell of the machine when it is in use or the way my equipment smells after using it. I have literally used the SoClean2 machine five times because the smell makes me very nauseous and I could not tolerate the way my equipment would smell after running the SoClean2. Now I have a Two hundred and fifty dollar paperweight just sitting and collecting dust. Months later I find out what that terrible smell was and why it was making me nauseous.

What I would like to know is are you refunding everyone their money now that the truth is out about how SoClean2 uses harmful Ozone gas?

This thing is crap. It works when it wants to. it is stupid noisy large and cumbersome. it takes up way too much space between it and the hoses.

There are much better smaller and priced way less.

I would rather use soap and water than use this crap anymore.

The dates are since I bought it the beginning of this year.

If you spend good money, it should work. This thing is like our government only works when it wants to.

The lid latch has broken on my so clean2 I do not see on the website replacement parts. I need a new lid asap I use this daily need fixed asap. I cant afford to buy a new one. And I can't afford to be without it.need this resolves as soon as possible. I am unable to send it in for repair I am recovering from surgery and I am unable to send it in for repair I need the part sent to me I have someone that can repair it.

I ordered a filter i put the one i in and still have lights blinking telling me to get

another filter,

the water holder i ordered does not have the place to hockup the hose to the machine I tried to pull it out and put back in it didn't work I tried to put the old filter back in to see if that would work it did not, received this order shipped to me I received this order on

the 21st and have been trying to get to work.

I have a broken lid latch on a so clean 2 I've attempted numerous times to find a replacement lid by contacting the company and currently the latch is broken it will not stay closed this is a terrible design flaw all I want is to replace the lid so I can use my machine safely again the only way I can use it is I have to put something heavy on the lid to keep it closed this is not the way to be using this product all I want is a new lid so I can fix my machine and the company doesn't seem to offer a replacement so why not just replace my machine I paid good money for it I think it was in the area 200 plus dollars please tell me where I can find a replacement lid and why you don't offer one

In April of 2022 I purchased a So Clean 3 from the company for $273.54. I did not attempt to set it up until August 14, 2022, at which time I was unsuccessful. I followed all the steps required and kept getting a solid red triangle. The manual said to call the company if the solid red triangle appeared, which I did. Every agent I spoke with told me to try a different thing, which I did. But nothing worked. The machine would not work at all.

I have wasted way too much time on getting this machine to work. It clearly is a piece of garbage.

The kid door to my Soclean chamber is broken. On one side the small plastic grommet that fit into the lid to hold it in place broke off from the main unit. Now the lid flops and can not be shut securely. It’s not a moving party and is just part of the chamber frame where the lid attached. It’s very small and round and fits into a female receptacle on the lid to hold the lid in place when. You open and close the lid. The plastic “button” only broke off one side and it appears the only way to

Replace it is to get a new chamber. It seems that there must be some lackluster manufacturing for this piece to break. Please advise me if you will replace the chamber and send me a new cleaning unit

I just received a replacement for my VirtuClean 2.0 CPAP Sanitizer on Friday 15 April 2022. This is the second replacement as the 1st lost it's Memory and would not count down below 27 Minutes and would run until the battery was exhausted.

I plugged in the replacement I received yesterday and the unit read charging. I charged it overnight and even unplugged and plugged the unit back in several times. Each time the unit read, "Charging" after a few minutes the "Charging" icon would go off. When I attempted to use it this morning, it only showed 2 Bars of Charge. I turned it on and it only ran for 2 minutes before the change was completely gone and the battery icon was flashing

The Serial Number of the new unit is VT2021051245

I have been using the SoClean sanitizer.

I have nasal and breathing problems

The lid latch on the machine broke about a week ago 2/17/22. I called customer service and was told I needed to replace the entire machine due to the possible harm of leaking ozone while cleaning. Unfortunately my machine was just recently out of warranty. I was offered the option to buy another SoClean 2 or upgrade to a SoClean 3. Both were pricey. There should be a way to fix the broken latch or have an overall better, longer lasting product for the price paid.

Me - Glenn Graeves [protected]
110 Sequopia Drive
Mercer, PA 16137

My doctor and my bipap provider informed me to stop using so clean in that it as harmful to the bipap and to me. ---

In 2020, the FDA warned that devices using ozone or UV light and claiming to clean CPAP devices might be harmful to patients. The FDA also warned that these devices are illegally marketed. Now Philips (the maker of Philips Respironics CPAP devices) has warned that ozone in unapproved cleaning devices may degrade the sound abatement foam in some of its CPAP devices. This may cause patient exposure to chemical emissions from the foam.

Believe I was misled SoClean as to sfety of their product. I want a refund.

Like so many users have described, the lid on the humidity bath has been hard to latch securely. It has been a problem from day 1, but now is a siginficant issue, since it repeatedly opens while trying to sleep.
I am interested in replacing the lid, prferrably with one which stays latched, securely. I had purchased a SoClean 2 with adaptor for a ResMed S9 (Package: SC1200).

Thank you for your consideration,
Thomas Bagley
[protected]@aol.com
[protected]
[protected] (cell)

Like others my lid broke after the 2 year warranty had expired. I am surprised that an expensive piece of medical equipment would not last mare than a couple of years. Would like a lid replacement as the lid seems to have a factory defect as evidenced by how many people have this same problem.

A SoClean 3 was ordered before the prescribed cpap machine was obtained. An adapter for model was not shipped (resmed 10 adapter included-our machine is resmed 11). They promise is to ship over night the correct adapter. I Left a call back number with customer service, they did not call back. Another day I waited for a representative and was told they don't have that adapter, it's coming around the middle of December. I started to tell them to put me on the list for one when they placed me on hold without warning and never came back to the call. I have sent 2 emails through their website in the last 10 days without a response. I called again this morning and the customer service number now transfers to non-soclean telemarketers. Their activation number does the same thing. I can't talk to anyone at so clean! The machine is useless without an adapter. I am not going to return it without some reassurance that I will be reimbursed.

I bought my Soclean on Dec 26, 2018 so I guess I am out of warranty? The little plastic part has broken off and the lid won't latch. This is a design problem as indicated by the number of complaints and your redesign for Soclean 3. This was an expensive piece of equipment. Please help me maintain the cleaning process.

The latch on the lid that holds the lid closed broke. This is the piece that protrudes from the lid and fits into the slot where the button can be pushed to release the lid. This is my second SoClean2 that I have purchased because of a defective lid part. The first on broke a tab on the side of the spring mechanism so the lid would not stay latched properly. The second one with the broken latch piece, I can still use by sitting a small weight on top of the lid to keep it closed. However, for the price of the SoClean2, there needs to be a better system to address these problems.

My soclean top will not stay closed this appears to be a common problem. I need it repaired. This forum also displays owners of this product with the same issue. This is production problem.