MyHydrate’s earns a 2.3-star rating from 3 reviews, showing that the majority of customers are somewhat dissatisfied with hydration tracking experience.
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Defective product—won't replace
Purchased a myhydrate water bottle, and used it for a few months. Out of the blue, it just stopped working. Battery was replaced, still won't work. Emailed company several times about defective product, and they refuse to respond to my emails. I tried to call several times, and never get a response to my messages. Very poor customer service, and company does not stand by their product.
"Guarantee"
Products were purchased in November as a Christmas present. They were 3 days over 30 on the 25th of December when the products were first used.
The bottles are extremely cheap, and the whole system looks extremely cheap and NOT like the website pictures at all. The "drawstring fashionable carrying bags" are a joke. I know of no one that carries their water bottle in a bag, and there is NO handle on the bottle (unless you use the part that covers where your mouth goes - which means no sanitation. Nothing can really go in the dishwasher. Took several days to try to figure out how the system was tracking since it didn't match what it says.
Obviously, not satisfied paying so much for such a cheap product. Contacted support about the 30 day guarantee and advised about the products being a Christmas present, and without even asking what was wrong, or how they could help, I was told "sorry:("
Super disappointed.
Water bottles
September 2016 bought a bundle 2 bottles paid 68.79. October 21, 2016 I contacted them about returning the bottle since they didn't do what it said it would do which was keep track of the water consumed.
I asked for a shipping label they never provided more than address. They agreed to refund me and now refused. The return shouldn't be this complicatedx. They refused my return since they claim is longer than 30
Days even though they were contacted within the 30 days. I have emails to
Prove.
After numerous emails and asking for the manager to contact me. I got an email from Myhydrate that I would have a full refund rather than the 50% they were trying to offer me. Today, I received my full refund. Now I am satisfied.
I have had my MYHYDRATE for several years but yesterday it dropped and the entire white cap cracked and broke. I need a new one. How do i get it?
I need a new cap with the battery included shipped to me as soon as possible
Thank you
Please send new cap ASAP
Is MyHydrate Legit?
MyHydrate earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
The age of MyHydrate's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Myhydrate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Myhydrate.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Myhydrate.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The myhydrate.com may offer a niche product or service that is only of interest to a smaller audience.
- If you purchased a website from MyHydrate that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
MyHydrate Reviews 0
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Overview of MyHydrate complaint handling
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MyHydrate Contacts
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MyHydrate emailssupport@myhydrate.com100%Confidence score: 100%Support
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MyHydrate address1299 Prospect Street, La Jolla, California, 92037, United States
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MyHydrate social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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