SoClean
Reviews and Complaints

I too have the same broken latch problem with my SoClean2. This is obviously an engineering flaw and should be replaced for all affected! I can't believe there isn't a recall for this. I paid good money for this device and now it will not latch properly. Without latching properly, it is just an oversized paperweight.

The latch that secures the lid on my SoClean CPAP cleaner broke. The lid will no longer stay closed to sanitize. I spent a lot of money on your product and can not believe that it is so cheaply made that it would break with normal use. I am requesting that you either replace or repair my machine. Is makes absolutely no sense that this product is made with a cheap plastic latch.

Thank you,

Eric Huff

I too, as many others I've just seen, am experiencing the same broken lid latch problem with my SoClean machine. The latch just broke 2 days ago, 10/13/2021. I now have to place something heavy enough on the lid to keep it closed so it will complete the cleaning cycle properly. I can't find my documentation that shows when I purchased the machine but I'm hoping that can be determined by the serial number.
I have enclosed 2 pictures. One is the broken latch piece and the other is the information on the bottom of my machine.
Thank you,
Robert D. Taylor Sr.

The latch that secures the lid on my SoClean CPAP cleaner broke. The lid will no longer stay closed to sanitize. It only works if I place a stack of heavy books on the lid to keep it closed during the entire cleaning cycle. I spent a lot of money on your product and can not believe that it is so cheaply made that it would break with normal use. I am requesting that you either replace or repair my machine. Thank you in advance!

I have been using this cleaning machine for over two years now and it destroyed my cpap where I recently had to get a new one. It also gave me headaches and sore throats every morning and I wasn't sleeping very well.
Denise love
[protected]@ yahoo.com

At about 11:00 am Eastern Daylight Saving Time October 8, 2021 I called the customer service number and was told I was 179th in line and that in an hour & half I would receive a call back. I had also agreed to answer questions concerning the expected service call. At 4:00 pm I received an automated call regarding the service call - a call that never came!

Until this morning I have been completely satisfied with my SoClean 2. Unfortunately this morning I was unable to close the lid of the unit and called to learn if there was a solution to this problem which prevented the unit from operating. I waited all day to speak to a representative and was finally called 5 hours later and asked to answer questions about a call that never came.

I must note that while waiting I took adhesive box tape to close the top and thus complete the operating circuit. And it worked! Now I have to decide to whether spend $348 for new unit or continue using tape to circumvent the problem with the unit/top.

I purchased so clean 3 approximately a week ago. It ran 2 cycles and then the red triangle appeared and the machine became dysfunctional. I have called customer service twice. I have been placed in que for a 90 minute recall twice. They require calling customer service to clear this error. Customer service is not available in a timely manner. I have been a user of so clean now for 5 years, however this new machine is an over engineered poorly supported device. I recommend that you avoid so clean when seeking CPAP sterilization processes. I am an internal medicine pulmonologist and I cannot see fit to recommend so clean in the future.

My husband has been using the so clean every night and hasn't moved the device from the original location. The lid is defective and will not seal. I've seen many complaints regarding this issue and need a replacement device as we are within the manufacturer warranty and also have an extended warranty. I'm am especially concerned due to the class action lawsuit.

Hello,

I have a problem with my So Clean2 which I bought on August 6, 2020. You will also find the invoice in PJ.

See in the photo: the lid latch for closing the lid broke yesterday. I know this is a manufacturing defect because the plastic is crumbling. I know there have been a lot of users with the same problem.

I have been using the machine since August 2020 in a normal way. The machine has never been moved and no one other than me has used it.

Please let me know what you can do to correct this problem.

The serial number is : SC120019050700874

I brought my original machine on Feb.25, 2020. I have already returned it once because the little plastic latch that holds the lid down broke. I received a new machine and now months later the same little plastic piece is broke again. And before you ask, Yes, I was very careful in the way I closed the lid. I received an email yesterday from SoClean advertising a new, improve machine, SoClean 3. I see that you have changed the way the lid closes.

The second machine did not last as long as the first one. I feel the lid design is flaw. I see that many consumers have complained. I am asking for another machine since I am still within the 2 years warranty of the first machine and definitely the second. Or if possible, I would like to upgrade to SoClean 3 and pay the difference in the price. Please let me know what can be done.

Thank you,
Mary Burkett

After inserting my mask in the So Clean machine and it runs through the cycles and I remove the mask there is residue and particles in the mask that were not there when inserted. This has happened over the last 5 uses of the machine. I went back to where I know they have So Clean machines and they stated they quit carrying them because of issues to the CPAP machine.
The particles are a red/rust color. I have changed my filter twice and the hose on the mask. I get nothing in the mask when I do not use the So Clean just the CPAP usage.
What is it and how is it fixed?

As with many complaints I see in here my latches keep braking too!

I currently have 2 with broken latches.

In the past I just threw them away and bought more but this is ridiculous!

Has anyone notified your design team? Done root cause analysis and corrective action? This is epidemic!

These cost me $20 to $30 every time I have to replace them!

Let me know asap what you will do.

Thanks.

The lid latch on my SoClean 2 CPAP sanitizer broke off at the thinnest region. This is the second SoClean 2 sanitizer that I have had that experienced the same failure. After the first one failed I contacted SOCLEAN and was told that the only remedy was to purchase a new replacement system, which I did.
Now that the second device has failed, I think it is time for SOCLEAN to correct the problem. Please redesign with a more rugged lid latch and perform a recall on all devices in use. As an alternative, redesign the latch and provide users with a replacement kit or replacement lid.

I am sure you are well aware of the massive recall associated with the Phillips CPAP machines. This recall prompted me to research my CPAP which is a ResMed. First and foremost is the health concerns regarding foam degradation issues where particles from the polyester-based polyurethane sound abatement foam may cause respiratory and other health problems. The FDA has in response issued a warning to CPAP users and healthcare professionals not to use ozone gas or ultraviolet light cleaning products to disinfect or sanitize CPAP machines. I can only conclude that this warning leaves all CPAP machines vulnerable. I have a So Clean 2 machine which I have been using for quite some time. I believe I was misled by the representative upon purchasing. I was told it was FDA approved when in fact I recently looked at the insignia FDA on the box in which it was purchased and it is followed by the word REGISTERED in smaller print, not APPROVED as I was led to believe (SEE BELOW ATTACHMENT). To me that is a huge indicator of fraud aimed at consumer. I have emailed So Clean and have yet to receive a response if they are going to recall or refund the many consumers who trusted their product was safe.

On May 1, 2020, I purchased a SoClean 2 Deluxe Kit from Apria Direct (Order #[protected]) for a total of $342.00. I have been using the SoClean 2 CPAP Cleaner everyday, changing the filter and one-way check valve as necessary, to clean my ResMed Air Sense 10 CPAP machine. On my most recent visit to my doctor, Thomas Kilkenny [protected]), I was advised to stop using the SoClean 2 CPAP cleaner because that cleaning device was not FDA approved, and the residual ozone in the cpap machine, tubing, and mask could pose a health risk if the ozone gets into my lungs. Using ozone to clean my ResMed cpap machine also voids the warranty on that unit. The ozone that escapes while the SoClean 2 unit is operating also poses a health risk when used in a small bedroom. I have no choice but to listen to the advise of my doctor and to stop using the SoClean 2 CPAP Cleaner. I also purchased, and never used, two (2) SoClean Replacement Cartridge Filter Kits (valued @ $30.00 each). My complaint is that I purchased an expensive cleaning machine and accessories that I can no longer use.

Like 95% of your other listed customers' complaints, the lid latch on my SoClean broke. It would seem that the company would be interested in addressing the weakness of their design and keeping their clientele happy. Selling a new lid for example would be a perfect solution, but it seems the company uses a weak excuse, in order to sell a new unit, although they supposedly offer the replacement with a discount.

I had a so clean machine that I sent in for repair after the lid latch broke. I received a replacement machine and now that lid latch also broke.
I have now replaced that machine as well. Can my second machine be repaired? I don't close the lid after sanitizing and removing to save it from breaking. What a poor design! The machine works otherwise and it is such a shame to have a machine depend on a small plastic latch to work correctly!

The lid latch broke and now I am holding the lid closed with a large mug full of pennies. A really poor design. It is almost as if it were planned in order to sell new machines as a replacement!

No replacement lid is offered. I called and they only offered to sell me another machine with potentially the same poor lid latch design.

I need reassurance that the lid latch has been redesigned and will not break again. My current machine has not been abused as it sits in the same spot everyday and is used only as intended.

Philips recalled my CPAP machine, saying ozonators are probable cause of sound deadening foam decomposing and entering my respiratory system. On further research, I read the FDA doesn't approve this method of cleaning and warns of ozone being in my bedroom at unsafe levels and possibly in the tube after cleaning cycle. It was a duty to disclose the harmful effects of ozone in the bedroom and precautionary disclosures (and not in fine print).