ACME Markets reviews and complaints 1
View all 142 complaintsACME Markets - Customer service
Placed a curbside pick up order with your Beach Haven store last week for 4:00 pick up today 7/22. I called at 3:50 and was told my order was ready. Arrived at 4:00 and parked where instructed spot 5. Waited 20 minutes, nothing. Called the store and they told me it's on it's way out the door. Waited another 20 minutes, nothing. Called the store again and the store associate said "we're busy" and hung up on me. Called the store 10 minutes later and asked to speak with a manager. 10 minutes later, Terry a manager finally got on the line and also told me my order was on it's way out the door. At that point I told her I had heard this for the last hour, that I wanted to cancel my $1,100 order and that I want my wife's credit card credited that amount back since you had already charged her card. Been coming to LBI for 20 years and have always enjoyed shopping in your store, but after this, I will never return. All your employees had to do was say "we are running a bit behind, can you pick up at 5:00 instead of 4:00?".
They were flustered and rude, not a great look for your Customer Service.
Desired outcome: My wife received a text at 4:55 saying that the order had been "picked up".It was never picked up, you need to refund the full amount to my wife's credit card immediately.
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